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The Omni-Channel Fulfillment Network with Esther Kestenbaum Prozan

The Logistics of Logistics Podcast

Release Date: 03/15/2022

Why Freight Tech Fails with Mike Wolf show art Why Freight Tech Fails with Mike Wolf

The Logistics of Logistics Podcast

and discuss why freight tech fails. Mike is a Client Engagement Director at , a supply chain execution strategy and systems integrator for logistics-intensive companies of every size and any industry. About Mike Wolf is a Client Engagement Director at JBF Consulting. Mike has extensive experience in Transportation and Logistics from procurement through operations leadership spanning 25+ years. His experience is deep in transportation and the CPG / Beverage Industry with particular expertise in leveraging change management skills to ensure changes are adopted and maximize the intended value,...

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REPOST: 3 Emerging Supply Chain Trends with Steve Elwell show art REPOST: 3 Emerging Supply Chain Trends with Steve Elwell

The Logistics of Logistics Podcast

 and  discuss 3 emerging supply chain trends. Steve helps businesses manage challenges through improvements to leadership, liquidity, sales, and costs. About Steve Elwell  is the Founder of , which is a business consultancy focused on turnaround, growth, and Improvement. Steve brings a strategic and practical approach to the challenges of leadership and business profitability. He is an expert in the growth and turnaround of small and medium manufacturing, logistics, and technology businesses. He led the turnaround of 6 troubled companies and started 2 new...

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The Axle Payments Story with Shawn Vo show art The Axle Payments Story with Shawn Vo

The Logistics of Logistics Podcast

and discuss the Axle Payments story. Shawn is Co-Founder & CTO at , a payments automation and financing platform for freight and logistics. About Shawn Vo  is chief technology officer and co-founder of , a payments automation and financing platform for freight and logistics. A graduate of the University of Virginia, Shawn spent seven years in financial technology, building software for fast-growing startups and consulting for the top 20 largest banks before starting Axle with his longtime business partner and friend, Bharath Krishnamoorthy. As CTO, Shawn...

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Yet Another Tech Company with Robert Goss show art Yet Another Tech Company with Robert Goss

The Logistics of Logistics Podcast

and discuss Yet Another Tech Company. Robert is is Co-Founder and CEO at which stands for “Yet Another Technology” Company, a cutting-edge Logistics Augmentation Engine. About Robert Goss  is Co-Founder and CEO at since its founding in 2020. Prior to YAT, he spent a short time building healthcare data solutions at Waystar. His logistics industry background was rooted in the Data Science team at YRC Worldwide, now Yellow, working on various data focused projects including sales focused analytics and a machine learning driven single view of customer platform. A graduate of Middle...

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The NYSHEX Story with Gordon Downes show art The NYSHEX Story with Gordon Downes

The Logistics of Logistics Podcast

and discuss the NYSHEX story. Gordon is the Co-founder and CEO at , a company that exists to help restore trust and reliability to global trade so everybody wins. About Gordon Downes Prior to starting with the mission to enable more reliable shipping, spent 12 years with a carrier at Maersk and 3 years with a shipper at SABMiller (now ABInbev). He holds an MBA from Cambridge University in the UK, and degrees in economics and law from the University of Natal in South Africa. About NYSHEX is the leader in two-way committed contracts. Our neutral exchange unites shippers and carriers with a...

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Inventory is Everything with Jeff Flowers show art Inventory is Everything with Jeff Flowers

The Logistics of Logistics Podcast

and discuss why inventory is everything. Jeff Flowers is the Chief Operating Officer of , a final mile delivery orchestration platform providing real-time visibility, actionable data, and data-driven optimization capabilities for its enterprise clients. About Jeff Flowers is the Chief Operating Officer for . Jeff’s professional career began in accounting and finance roles within the Cable Television, High Speed Data and IPTV industry. Quickly moving towards his true passion of operations, Jeff spent 2006-2016 in various roles with the nation’s largest...

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Thinking Like a CEO with Dan Slagen show art Thinking Like a CEO with Dan Slagen

The Logistics of Logistics Podcast

and discuss thinking like a CEO and why it is so important these days for every employee regardless of their job function. Dan is currently the Chief Marketing Officer at and the author of . About Dan Slagen is currently the Chief Marketing Officer at Tomorrow.io, and a 4-time start-up executive specializing in scaling global go-to-market functions from early stage to $100M+ in annual revenue. With experience in both private and public companies such as HubSpot and Wayfair, Dan has built teams across marketing, growth, sales, customer success, business development, and founded and...

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DTC Logistics Innovation with Rick Watson show art DTC Logistics Innovation with Rick Watson

The Logistics of Logistics Podcast

and discuss DTC Logistics innovation. Rick founded , a boutique ecommerce consultancy that supports investors and management teams incubating and growing digital businesses online – both direct-to-consumer and B2B. About Rick Watson  founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the ecommerce industry with companies like ChannelAdvisor, , Merchantry, and Pitney Bowes. Watson was one of the first employees at ChannelAdvisor, spending 10 years there in various executive capacities...

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The Competitive Advantage with David Bell and Peter Rentschler show art The Competitive Advantage with David Bell and Peter Rentschler

The Logistics of Logistics Podcast

In this episode, Joe Lynch interviews  and  about the new partnership between their companies along with building a competitive advantage in the transportation and logistics space. About David Bell  has been a leader in the transportation industry for over 25 years, beginning his industry career in 1993. In his early career, he started as a dispatcher at Precise Transportation and then joined Gateway Transportation Services as the Operations Manager. In 2001, Mr. Bell joined Cargo Transportation Services, Inc., where he served as CEO until 2011 when Cargo was...

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Is Your TMS Enough with Derek Doddridge show art Is Your TMS Enough with Derek Doddridge

The Logistics of Logistics Podcast

and discuss is your TMS enough. Derek is the Vice President of Enterprise Sales for , one of the fastest-growing startups in the U.S. and is transforming the $800 billion transportation and logistics industry with its digital freight marketplace platform. About Derek Doddridge is Vice President of Enterprise Sales for . He has been with the company for three years. Prior to joining Emerge, he was Vice President of Sales for Freight Rover. His industry background also includes 10 years with Celadon Trucking, where he worked in various sales and operations positions. A graduate of Indiana...

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The Omni-Channel Fulfillment Network with Esther Kestenbaum Prozan

Esther Kestenbaum Prozan and Joe Lynch discuss the omni-channel fulfillment network. Esther is the Chief Revenue Officer at Flowspace, an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations.

About Esther Kestenbaum Prozan

As CRO of Flowspace, Esther is responsible for the growth and development of the Flowspace business. She leads global sales, partnerships, and marketing teams in furthering the adoption of the Flowspace platform, empowering fast-growing omnichannel brands with the real-time visibility and scalable fulfillment infrastructure necessary to provide the quick, affordable, and accurate fulfillment experience that today’s consumers have come to expect. With over 20 years in leadership roles at ecommerce startups and retail technology companies, Esther was recently recognized by Supply Chain Digital in association with IBM as one of the top 100 women in supply chain. She was also included in Supply & Demand Chain Executive's list of "Women in Supply Chain".

About Flowspace

Flowspace is an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations. The company’s cloud-based software platform is integrated within a network of strategically located fulfillment centers nationwide, enabling fast, affordable, omnichannel fulfillment, anywhere in the country.

Key Takeaways: The Omni-Channel Fulfillment Network

  • Esther Kestenbaum Prozan is the Chief Revenue Officer of Flowspace, an ecommerce fulfillment platform that helps brands meet their customers’ post-purchase expectations.
  • Joe and Esther discussed the omni-channel fulfillment network …..and with the increasingly high expectations of brands and their customers, it must be a NETWORK of fulfillment nodes located close to the end customer.
  • For ecommerce brands, the bar has risen as ecommerce customers now expect a superior direct-to-consumer (DTC) experience for the following reasons:
    • Amazon created and delivers a wonderful customer experience that leverages both technology and operational excellence.
    • Same-day and next-day deliveries are common and pretty important because consumers are buying different products online. Customers are buying groceries, and consumer packaged goods via direct-to-consumer (DTC) and delivering it in 3 days just won’t cut it.
    • The end customer is using intuitive consumer technology like DoorDash, Uber, Zillow, Shypt, etc. and they are unwilling to go back to clunky, difficult to use technology.
  • During COVID, we learned that supply chains and logistics networks can be brittle and overly sensitive to market and economic changes.
  • Because of the raised customer expectations and lessons from COVID, ecommerce brands are looking for omni-channel fulfillment partners who are able to deliver resilience, flexibility, and a nationwide network – a network that is able to provide same-day, next-day shipping.
  • Flowspace connects a nationwide network of fulfillment warehouses all using Flowspace’s state-of-the-art technology. This approach provides the best of both worlds, a world-class technology company partnered with a vetted network of fulfillment companies.
  • The Flowspace platform seamlessly integrates with online stores and sales channels, providing access to a nationwide network that powers fast, reliable, omnichannel fulfillment.
  • Flowspace is a software platform for ecommerce fulfillment. The company’s easy-to-use, cloud-based software platform is integrated within strategically located fulfillment centers, enabling fast, affordable, omnichannel fulfillment, anywhere in the country.
  • Flowspace software offers modern brands an ecommerce command center, centralizing their Order Management, Inventory Planning and Network Optimization into one place – accelerating delivery of goods to a customer’s door while reducing shipping time, cost, and carbon footprint.
  • Real-time visibility and rich customer insights give brands an opportunity to better understand their supply chain and the drivers of purchase, empowering them to keep customer acquisition costs low and retention high.

Learn More About The Omni-Channel Fulfillment Network

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The Logistics of Logistics Podcast