REPOST: Owning The Customer Experience with Larry Gordon
The Logistics of Logistics Podcast
Release Date: 07/18/2022
The Logistics of Logistics Podcast
and discuss the $440 billion logistics problem. Ilya is Co-Founder & CEO at , a company that provides an autonomous AI-enabled decision support system for quality, transportation & supply chain leaders to exhibit resiliency and automation from their visibility investments. About Ilya Preston is Co-Founder & CEO at PAXAFE. Prior to PAXAFE, Ilya spent almost a decade working with large enterprises. Ilya worked at Cummins, where he helped develop global supply chain strategies for their raw material commodities, including sheet metal fabrication, raw metal, trailers and...
info_outline Reflections on Manifest with Courtney MullerThe Logistics of Logistics Podcast
and discuss reflections on , the premiere conference that unites the entire eco-system of Fortune 500 global supply chain executives, logistics service providers, innovators and investors at the forefront of logistics tech and supply chain. Manifest 2024, was bigger and better than ever and Manifest 2025 will be held February 10th – 12th, 2025 in Las Vegas. Register now for Manifest 2025 and save big: About Courtney Muller lived in 8 states before she was 14 years old. Which might be the reason she loves the travel and pace of the events industry! Courtney started her career in...
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and discuss taming the supply chain beast. Kendra is the VP of Global Transportation Management leading the managed transportation and brokerage divisions of , a Fortune 500 Transportation and Logistics company. About Kendra Phillips is the VP of Global Transportation Management leading the managed transportation and brokerage divisions of Ryder System, Inc, a Fortune 500 Transportation and Logistics company. Kendra is an accomplished and results-driven senior logistics & tech executive. She has proven success developing and implementing new tech products and leading large P&L...
info_outline Building a Freight Sales & Marketing Community with Jennifer Karpus-RomainThe Logistics of Logistics Podcast
and discuss building a freight sales & marketing community. Jennifer is the Executive Director of the , an association that enables sales and marketing professionals to learn and give back to the transportation and logistics industry through education, connections and resources for close to a century. Click here to register for . About Jennifer Karpus-Romain serves as the Executive Director at the and as an adjunct professor at Cuyahoga Community College teaching social media. Previously, she was Director of Marketing for Faye, a software integration firm, and has also...
info_outline The CRM-Powered TMS with Michael HorvathThe Logistics of Logistics Podcast
and discuss the CRM-powered TMS. Michael is the CMO and co-founder of , the industry's exclusive provider of CRM-powered transportation management systems (TMS) for freight brokers, 3PL/4PLs, carriers and shippers. About Michael Horvath is the CMO and Co-founder of Revenova. The company provides CRM-powered transportation management solutions (TMS) for freight brokers, 3PLs, carriers and shippers. Founded in 2014, Revenova customers include a wide range of midmarket and enterprise customers including some of the largest 3PLs in North America. He is responsible for the...
info_outline The Logistics Leadership Void with Jessica WindhamThe Logistics of Logistics Podcast
and discuss the logistics leadership void. Jessica is the Founder and CEO of , an advisory firm dedicated to helping shippers transform their people and processes so their teams can crush it at work and sleep at night. About Jessica Windham is the Founder and CEO of Solving Work, an advisory firm dedicated to helping shippers transform their people and processes so their teams can crush it at work and sleep at night. Jess is a logistics veteran with 17 years of experience across the industry spectrum. From optimizing carrier operations at UPS to leading logistics functions for giants like...
info_outline The Payment Problem with Haley EvansThe Logistics of Logistics Podcast
and discuss the payment problem. Haley is the Senior Vice President of Payor Strategic Initiatives at , the payments network for freight brokers, factors, shippers and carriers in the US trucking industry. About Haley Evans is the Senior Vice President of Payor Strategic Initiatives at TriumphPay. She is at the forefront of spearheading initiatives that enhance the capabilities of the TriumphPay Payments Network for brokers and shippers. Most recently, Haley served as Senior Vice President, Broker Vertical Leader, collaborating with cross-functional teams across the organization to...
info_outline Trucking Through Trouble with TIA & Anne ReinkeThe Logistics of Logistics Podcast
and discuss trucking though trouble. Anne is the President & CEO of , the trusted voice for third-party logistics companies of all sizes. About Anne Reinke was named President & CEO of the TIA in October 2020, coming from the USDOT where she served as the Deputy Assistant Secretary – Congressional Affairs. Reinke started her service at USDOT in April 2019, initially as the Deputy Assistant Secretary for Intergovernmental Affairs, and transitioned to Congressional Affairs in November 2019. Prior to her time at USDOT, Reinke spent 16 years at CSX Corporation in their Federal Affairs...
info_outline The Freight Broker's Secret Weapon with Nick SchrockThe Logistics of Logistics Podcast
and discuss the freight broker's secret weapon. Nick is the CEO and Founder of , an outsourcing provider that focuses specifically on the logistics industry. About Nick Schrock is the CEO and founder of Valoroo. Valoroo offers affordable, talent solutions offshore in the Philippines and Latin America. Nick specializes in building teams offshore and helping others scale for business growth. He previously worked at Flock Freight, Ungerboeck Software, O’Brien Associates Food Brokerage, and Northwestern Mutual. At 13 years old, he was a professionally sponsored roller blader. And by 16, he...
info_outline The Ecommerce Fulfillment Blind Spot with Kyle BertinThe Logistics of Logistics Podcast
and discuss the ecommerce fulfillment blind spot. Kyle is the CEO and co-founder of , a returns company that develops technology that enables 3PLs and merchants to improve in-warehouse return operations. About Kyle Bertin is the CEO and co-founder of Two Boxes. In 2022, Kyle and his co-founder Evan Stalter started the company because of their interest and passion for using technology to build more efficient, resilient, and sustainable supply chains. Kyle is based in Denver and leads the company’s strategy, sales, partnerships, and operations functions. Previously, he held senior roles...
info_outlineOwning The Customer Experience with Larry Gordon
Larry Gordon and Joe Lynch discuss owning the customer experience. Larry is the Managing Director, GTM, Emtec Digital, a global technology services company that provides digital software engineering and transformation solutions to clients across multiple industries.
About Larry Gordon
Larry Gordon is the Managing Director, GTM, Emtec Digital. Prior to joining Emtec, Larry has held senior leadership positions at Cognizant and Capgemini and has founded and led IT services and software companies in the security, devops and digital transformation segments. He has also been a successful angel investor in the energy and cloud spaces.
About Emtec
Emtec is a global IT consultancy dedicated to helping world class organizations in the enterprise, education, and government markets drive transformation and growth by employing the latest enterprise technologies and innovative business processes. We empower our clients to accelerate innovation and deliver amazing client experiences to better compete and ultimately lead in their industry. Our “Client for Life” approach is built upon over 20 years of delivering rapid, meaningful, and lasting business value. Our offerings span the IT spectrum from Advisory, Applications (Enterprise, Custom, Mobile and Cloud) as well as Intelligent Automation, Analytic, Cyber Security and Infrastructure Services.
Key Takeaways: Owning The Customer Experience
- Larry Gordon is the Managing Director, GTM, Emtec Digital, a firm that empowers their transportation and logistics clients to accelerate innovation and deliver amazing client experiences.
- In the podcast interview, Larry explains how the customer experience is increasingly enabled by technology. Consumer technology companies like Amazon have raised the bar on customer experience.
- Leading transportation, logistics, and warehousing companies are investing to deliver the best customer experience. The 3PL market is separating between the “haves” who have game-changing technology and the “have-nots” who are unable or unwilling to invest in technology.
- In the past, IT service companies developed systems that were focused on operational and financial functions that were not seen or use by the firm’s customers.
- Today, IT service companies are not just not just developing systems that streamline the process – they are delivering customer experiences. When the customer is regularly interacting with the technology, the bar is very high.
- IT services companies who are developing customer experiences, work closely with customers (end customers) to understand their unique preferences.
- Emtec develops digital products or platforms that are customer facing – products that have the ability to delight customers and give your company a competitive advantage.
- Emtec is a global technology services company providing digital software engineering and transformation solutions to clients in logistics, transportation, and warehousing. Emtec also works some of the leading technology companies in the freight tech space.