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Ecommerce's Dirty Little Secret with Aaron Schwartz

The Logistics of Logistics Podcast

Release Date: 07/29/2022

The LogRock Story with Hunter Yaw show art The LogRock Story with Hunter Yaw

The Logistics of Logistics Podcast

 and h discuss the story. The LogRock team are experts in trucking compliance and their solution frees up trucking companies to stay focused on moving freight because they know LogRock has their backs when the DoT or bloodthirsty trial lawyers come knocking. About Hunter Yaw is the Co-founder and CEO of , a startup which provides trucking companies best-in-class digital tools to ensure they are compliant with DoT and State regulations. He served as Chief Product Officer at Rokt, a $2bn NYC based pre-IPO startup, before leaving to co-found LogRock. Hunter was previously...

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The Dynamo Story with Santosh Sankar show art The Dynamo Story with Santosh Sankar

The Logistics of Logistics Podcast

 and h discuss the Dynamo story. Santosh is a Co-founder & Managing Partner of , a supply chain and mobility investor, focused on pre-seed and seed-stage opportunities, and invests only in enterprise (B2B and on occasion, B2B2C) business models. About Santosh Sankar   is a Co-founder & Managing Partner of Dynamo Ventures. Prior to Dynamo, Santosh spent time on Wall Street both in investment banking and equity research. Santosh started his first company, Razor Studios when he 13 years old that provided IT support to small business in his hometown in Maryland. His most recent...

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Smart Freight Sourcing with Andy Semisch show art Smart Freight Sourcing with Andy Semisch

The Logistics of Logistics Podcast

and  discuss smart freight sourcing, which starts with an RFP tool purpose built for freight sourcing. Andrew is Vice President of Commercial Development for , the leading freight procurement platform. About Andy Smisch is Vice President of Commercial Development for Emerge, the leading freight procurement platform. In this role, he leads the company’s acquisition and growth of strategic accounts. Prior to Emerge, Semisch worked for UPS for 36 years, holding titles of increasing responsibility including Regional Vice President for UPS Freight, and ultimately being promoted to the...

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The VC Perspective with Burak Cendek show art The VC Perspective with Burak Cendek

The Logistics of Logistics Podcast

 and h discuss the VC perspective - in other words, how venture capitalists view opportunities in the transportation and logistics industry. Burak Cendek is a Partner at Ventures, an early-stage venture capital firm with more than $400M under management. About Burak Cendek  is a Partner at Autotech Ventures, an early-stage venture capital firm on a mission to solve the world’s ground transport challenges with technology, realizing the next frontier in mobility. Burak has worked with more than 200 entrepreneurs over the course of his career. His broad business and...

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The BasicBlock Story with Taylor Monks show art The BasicBlock Story with Taylor Monks

The Logistics of Logistics Podcast

and h discuss the BasicBlock story. Taylor is the Co-founder and CEO of , a software and financial services company that enables independent truck drivers to spend less time worrying about cashflow and more time focused on the road. About Taylor Monks is the Co-founder and CEO of BasicBlock, which is a complete payment platform for carriers that makes getting paid faster, easier, and better. As honorary visionary of BasicBlock, Taylor has a demonstrated history of identifying trends and accurately predicting market strategies in both payments and transportation. With a strong background in...

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Breakbulk Americas with Jeff Tucker show art Breakbulk Americas with Jeff Tucker

The Logistics of Logistics Podcast

and discuss the Breakbulk Americas conference. Jeff is the CEO of , the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. About Jeff Tucker As third-generation CEO of Tucker Company Worldwide, oversees sales, marketing, and the company’s industry presence. He is the former chairman of the board of directors for the Transportation Intermediaries Association (TIA). He also chairs the committee for and has co-authored each edition of, TIA’s “Carrier...

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The KlearNow Story with Rick Tellez show art The KlearNow Story with Rick Tellez

The Logistics of Logistics Podcast

and discuss the KlearNow story. Rick is the Co-founder of , a tech firm dedicated to simplifying global customs clearance and drayage functions. About Rick Tellez is the Co-founder of KlearNow, a technology start-up positioned as the go-to digital supply chain solution for businesses that trade across borders. His business acumen was built from a 20-year successful track record of managing operations, engineering and sales positions at DHL. Prior to starting KlearNow, Rick was on an executive career development track at DHL where he experienced multiple aspects of the business,...

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The HDVI Story with Chuck Wallace show art The HDVI Story with Chuck Wallace

The Logistics of Logistics Podcast

and discuss the HDVI story. Chuck is the CEO and Co-founder of , where he leads an experienced team of insurance, technology, and trucking industry experts who deeply understand the challenges of today’s fleets. About Chuck Wallace is the CEO and Co-founder of HDVI. He has decades of experience in the insurtech, mobility, and freight and logistics markets -- and the intersection between these three industries. Prior to founding HDVI, Chuck held senior operating roles in leading consumer financial services and technology companies, including Co-founder of Esurance (acquired by Allstate in...

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3 Freight Trends to Watch with Ryan Schreiber show art 3 Freight Trends to Watch with Ryan Schreiber

The Logistics of Logistics Podcast

and discuss 3 freight trends to watch. Ryan is the Vice President, Industry and Growth at , previously “CarrierDirect”, which is the leading business consulting and software development firm that exclusively serves the Transportation, Logistics and Supply Chain space. About Ryan Schreiber is the Vice President, Industry and Growth, at Metafora. Ryan was born and raised in Tampa, Florida. Ryan earned a degree in History from the University of South Florida and then a Law degree from Michigan State University.  Prior to joining Metafora, Ryan worked at a variety of logistics...

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The TraylorTranspo Story with Brittany Traylor show art The TraylorTranspo Story with Brittany Traylor

The Logistics of Logistics Podcast

and discuss the TraylorTranspo story. Brittany is the CEO of , an asset light brokerage that specializes in power-only moves, which typically means the carrier provides the tractor and the shipper provides the trailer. About Brittany Traylor is the Founder and CEO of TraylorTranspo, an asset-based freight brokerage that streamlines the logistics function and delivers a superior customer experience using consumer-grade freight tech (). Prior to launching her own company in 2021, Brittany was an owner-operator for over 5 years. During that time, Brittany drove dry van, flat bed, and...

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Aaron Schwartz and Joe Lynch discuss ecommerce's dirty little secret. Aaron is the President of Loop, a post-purchase platform that enables brands to transform returns into exchanges.

About Aaron Schwartz

Aaron Schwartz is the President of Loop with an extensive history working, advising, and investing in startups. With 10+ years in modern Commerce, Aaron’s focus tends to be on all things go to market, fundraising, strategy, and helping founders navigate emotionally through the early stages of company building. As a 3x founder himself, Aaron’s passion for Commerce has led him to his position at Loop today. Aaron received his undergraduate degree from Columbia University, and his masters from the University of California, Berkeley, Haas School of Business. He joined Loop in April of 2021.

About Loop

Loop is a post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Based in Columbus, Ohio, the company helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs. Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years.

Key Takeaways: Ecommerce's Dirty Little Secret

  • Aaron Schwartz is the President of Loop, a post-purchase platform that enables brands to transform returns into exchanges.
  • In the podcast interview, Joe and Aaron discuss ecommerce’s dirty little secret, which is returns.
  • Ecommerce buyers return up to 30% of online purchases – the number varies greatly by product and company, but it is a problem for everyone.
  • Loop specializes in returns and they have made a science of it.
  • Loop’s goal is to change returns into exchanges.
  • Loop manages the pixels, not the parcels meaning they are a technology company and they utilize the 3PL specified by the brand.
  • Most brands focus on sales, marketing, and fulfillment and the returns process and costs are overlooked.
  • Loop’s platform completely integrates with their customer’s systems, which enables Loop to manage the return process.
  • Loop’s technology integration and seamless handling of the return process has the following advantages:
    • Enables brands to focus on growing their business.
    • Loop’s online return process is a nice experience for consumers and they are often convinced to exchange the product rather than ask for a return.
    • When a return is transformed into an exchange, customer satisfaction rises, and the brand makes more money.

Learn More About Ecommerce's Dirty Little Secret

Aaron’s LinkedIn

Loop's LinkedIn

Loop

2022 Ecommerce Returns Benchmark Report

The Logistics of Logistics Podcast