loader from loading.io

Ecommerce's Dirty Little Secret with Aaron Schwartz

The Logistics of Logistics Podcast

Release Date: 07/29/2022

REPOST: The Freight Brokerage Market with Kevin Hill show art REPOST: The Freight Brokerage Market with Kevin Hill

The Logistics of Logistics Podcast

and discuss the freight brokerage market. Kevin is the owner of , a sales and marketing research firm that helps companies sell to freight brokerages across North America. About Kevin Hill is a respected expert in the freight industry, with over 10 years of experience in sales, marketing, and media production. He is the owner of Brush Pass Research, a sales and marketing research firm that helps companies sell to freight brokerages across North America. He is also the host of Put That Coffee Down, a popular freight sales show on FreightWavesTV. Kevin is passionate about helping freight...

info_outline
Getting Good Shipper Freight with Ed Burns show art Getting Good Shipper Freight with Ed Burns

The Logistics of Logistics Podcast

and discuss getting good shipper freight. Ed is the CEO of , a transportation sales agency that connects shippers and carriers in a way that helps both to achieve their goals. About Ed Burns loves to connect people. It’s amazing what can happen when good people come together. He asks big questions in the hope of finding big answers. He started his first real business at 20, a marketing agency which he sold after running for seven years. He grew up around the freight world and is fascinated by big trucks. He joined the family business in 2020 while the world was ending, and is committed to...

info_outline
Making Drivers Happy with Elisabeth Barna show art Making Drivers Happy with Elisabeth Barna

The Logistics of Logistics Podcast

and discuss making drivers happy. Elisabeth is the Founder of EAB Strategies, a company that provides communications and marketing expertise to transportation and logistics companies, as well as program development for companies seeking to grow their brand and image. About Elisabeth Barna is a seasoned veteran in the trucking industry with 34 years of experience. In 2023, she founded EAB Strategies, LLC, a consulting business where she continues to work within the transportation and logistics industry. During her 25-year tenure at American Trucking Associations, most recently EVP, Industry...

info_outline
Building a Global Logistics Juggernaut with Nourhan Beyrouti show art Building a Global Logistics Juggernaut with Nourhan Beyrouti

The Logistics of Logistics Podcast

and discuss building a global logistics juggernaut. Nourhan is Global Chief Revenue Officer at , Saudi Arabia's fastest growing transportation company. About Nourhan Beyrouti , a seasoned professional with a global footprint, has an impressive track record in branding, corporate innovation, and real estate development, and global logistics technology. Raised in Brooklyn, New York, and currently residing in Dallas, Texas, Beyrouti's career has taken him through 17 countries, enriching him with diverse international experience. After completing his MBA in Business Management from the Lebanese...

info_outline
AI Driven Sales & Marketing with Jason Jimenez Vanover show art AI Driven Sales & Marketing with Jason Jimenez Vanover

The Logistics of Logistics Podcast

and Joe Lynch discuss AI driven sales & marketing. Jason is the CEO and Founder of ,  a freight-focused content marketing agency that specializes in working with transportation, logistics and supply chain companies. About Jason Jimenez-Vanover is the CEO and Founder of JCI Marketing, a freight-focused marketing agency. With more than a decade of experience in marketing for the supply chain, Jason built his career on content creation as a copywriter and marketing consultant. His expertise stretches across the logistics universe, working with brands from the Top 100 Logistics...

info_outline
Building Strong Carrier Relationships with Dan Lindsey show art Building Strong Carrier Relationships with Dan Lindsey

The Logistics of Logistics Podcast

and discuss building strong carrier relationships. Dan is the Co-founder and Vice President of and the Founder of the , which will be held in Kansas City, Missouri, April 22 - 24, 2024 About Dan Lindsey is the Co-founder of Linkage Logistics and the Founder of the Broker-Carrier Summit. Dan has been in the logistics industry since 2001 when he began working the preload shift for UPS. Since then, he has worked as a freight broker, operations manager, and business development leader in multiple segments of the industry. His commitment to “doing business the right way” led him to...

info_outline
Modernizing Distribution with Daniel Sokolovsky show art Modernizing Distribution with Daniel Sokolovsky

The Logistics of Logistics Podcast

and discuss modernizing distribution. Daniel is the Co-founder and CEO of , a company that connects shippers, carriers, and facilities to find the most efficient route for middle-mile freight. About Daniel Sokolovsky is a Los Angeles based entrepreneur and Co-founder and CEO of WARP, a tech-powered freight network specializing in middle-mile solutions. As CEO, Sokolovsky is responsible for managing the company’s overall operations including managing the company’s organizational structure, guiding the WARP brand and overall company strategy. Prior to founding Warp, he founded AxleHire,...

info_outline
REPOST: Financial Predator vs Partner with Bharath Krishnamoorthy show art REPOST: Financial Predator vs Partner with Bharath Krishnamoorthy

The Logistics of Logistics Podcast

and discuss financial predator vs partner. Bharath (“B”) is CEO and Co-founder of , an all-in-one financial services platform rapidly disrupting the $250 billion freight intermediary market. About Bharath Krishnamoorthy  is CEO and co-founder of , a freight financial partner that processes over $1 million daily. Recognized for its innovation, Denim was named in the  by FreightWaves. As CEO, Bharath leads Denim’s overall business strategy and fundraising efforts, which have supported the company’s rapid growth and resulted in $165 million in funding. An alumnus of...

info_outline
The $440 Billion Logistics Problem with Ilya Preston show art The $440 Billion Logistics Problem with Ilya Preston

The Logistics of Logistics Podcast

and discuss the $440 billion logistics problem. Ilya is Co-Founder & CEO at , a company that provides an autonomous AI-enabled decision support system for quality, transportation & supply chain leaders to exhibit resiliency and automation from their visibility investments. About Ilya Preston  is Co-Founder & CEO at PAXAFE. Prior to PAXAFE, Ilya spent almost a decade working with large enterprises. Ilya worked at Cummins, where he helped develop global supply chain strategies for their raw material commodities, including sheet metal fabrication, raw metal, trailers and...

info_outline
Reflections on Manifest with Courtney Muller show art Reflections on Manifest with Courtney Muller

The Logistics of Logistics Podcast

and discuss reflections on , the premiere conference that unites the entire eco-system of Fortune 500 global supply chain executives, logistics service providers, innovators and investors at the forefront of logistics tech and supply chain. Manifest 2024, was bigger and better than ever and Manifest 2025 will be held February 10th – 12th, 2025 in Las Vegas. Register now for Manifest 2025 and save big:  About Courtney Muller lived in 8 states before she was 14 years old. Which might be the reason she loves the travel and pace of the events industry! Courtney started her career in...

info_outline
 
More Episodes

Aaron Schwartz and Joe Lynch discuss ecommerce's dirty little secret. Aaron is the President of Loop, a post-purchase platform that enables brands to transform returns into exchanges.

About Aaron Schwartz

Aaron Schwartz is the President of Loop with an extensive history working, advising, and investing in startups. With 10+ years in modern Commerce, Aaron’s focus tends to be on all things go to market, fundraising, strategy, and helping founders navigate emotionally through the early stages of company building. As a 3x founder himself, Aaron’s passion for Commerce has led him to his position at Loop today. Aaron received his undergraduate degree from Columbia University, and his masters from the University of California, Berkeley, Haas School of Business. He joined Loop in April of 2021.

About Loop

Loop is a post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Based in Columbus, Ohio, the company helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs. Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years.

Key Takeaways: Ecommerce's Dirty Little Secret

  • Aaron Schwartz is the President of Loop, a post-purchase platform that enables brands to transform returns into exchanges.
  • In the podcast interview, Joe and Aaron discuss ecommerce’s dirty little secret, which is returns.
  • Ecommerce buyers return up to 30% of online purchases – the number varies greatly by product and company, but it is a problem for everyone.
  • Loop specializes in returns and they have made a science of it.
  • Loop’s goal is to change returns into exchanges.
  • Loop manages the pixels, not the parcels meaning they are a technology company and they utilize the 3PL specified by the brand.
  • Most brands focus on sales, marketing, and fulfillment and the returns process and costs are overlooked.
  • Loop’s platform completely integrates with their customer’s systems, which enables Loop to manage the return process.
  • Loop’s technology integration and seamless handling of the return process has the following advantages:
    • Enables brands to focus on growing their business.
    • Loop’s online return process is a nice experience for consumers and they are often convinced to exchange the product rather than ask for a return.
    • When a return is transformed into an exchange, customer satisfaction rises, and the brand makes more money.

Learn More About Ecommerce's Dirty Little Secret

Aaron’s LinkedIn

Loop's LinkedIn

Loop

2022 Ecommerce Returns Benchmark Report

The Logistics of Logistics Podcast