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How To Master The Business Apology

The Startup Life

Release Date: 03/20/2020

Kimberly Sumpter (Entrepreneur & Host of The Sistahs Connect Podcast) show art Kimberly Sumpter (Entrepreneur & Host of The Sistahs Connect Podcast)

The Startup Life

In this episode, we talk to Kimberly Sumpter (Entrepreneur & Podcaster) as we discuss her career in radio, her podcasting journey, and how she helps small businesses.  **More On Kimberly** Kimberly Sumpter had a 17-year career in the radio broadcasting industry starting as an intern at 97.9 the Box in Houston. She became a Promotions Director at KIIZ-FM in Killeen, TX while hosting the rated #1 rated midday show in Central, TX for over 2 years. She jumped from market #141 to market #5 where she worked as an on-air announcer at KRNB-FM 105.7 before becoming a News and Traffic reporter...

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David Cote (Former CEO of Honeywell and Author Of David Cote (Former CEO of Honeywell and Author Of "Winning Now, Winning Later")

The Startup Life

In this episode, we talk to David Cote (Former CEO of Honeywell and Author Of "Winning Now, Winning Later") as we discuss being fired by Jack Welch from GE, Why working hard is not always best, and answers if Bill Belichick could run a Fortune 500 company. 

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Danielle Reid (Founder of DR & Associates) show art Danielle Reid (Founder of DR & Associates)

The Startup Life

In this episode, we talk to Danielle Reid (Founder of DR & Associates)as we discuss how she helps her clients, what she is telling them during COVID-19, and so much more. 

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Tim Koller (Partner at McKinsey & Company and Lead Author of  Valuation) show art Tim Koller (Partner at McKinsey & Company and Lead Author of Valuation)

The Startup Life

In this episode, we talk to Tim Koller (Partner at McKinsey & Company and Lead Author of Valuation) as we discuss the latest edition of his book Valuation, why companies like Chuck E. Cheese are not doing so well and behind the scenes of a Merger or Acquisition. 

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How To Sharpen The Saw During A Downturn (Bonus) show art How To Sharpen The Saw During A Downturn (Bonus)

The Startup Life

Bonus content from episode 178. Grant shares what he learned from a swimming accident. 

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How To Sharpen The Saw During A Downturn show art How To Sharpen The Saw During A Downturn

The Startup Life

In this episode, we talk to Grant Aldrich (Founder & CEO of OnlineDegree.com)as we discuss why his mom's experience as a guidance counselor was important to his business, how he partners with universities, and so much more. 

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How To Get Back Your Time (Bonus) show art How To Get Back Your Time (Bonus)

The Startup Life

In this episode, we talk to Tim Campos (Co-Founder & CEO of Woven) as we discuss his time at Facebook, why he started a new company, and why calendars are stupid. We also get help from our friend from LITEMemphis, Avani Garde. 

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How To Get Back Your Time show art How To Get Back Your Time

The Startup Life

In this episode, we talk to Tim Campos (Co-Founder & CEO of Woven) as we discuss his time at Facebook, why he started a new company, and why calendars are stupid. We also get help from our friend from LITEMemphis, Avani Garde. 

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How To Understand, Deliver, and Communicate Customer Value show art How To Understand, Deliver, and Communicate Customer Value

The Startup Life

This episode was recorded on August 30, 2019. 

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How To Navigate A World Of Flip-Flops And Microwave Fish (Bonus) show art How To Navigate A World Of Flip-Flops And Microwave Fish (Bonus)

The Startup Life

Bonus content from episode 175

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More Episodes

In this episode, we talk to Sean O'Meara (Founder Of Essential Content & Co-Author of The Apology Impulse) as we discuss why company's get apologies wrong, how to know when to apologize or explain, and the work he does at his company Essential Content

Purchase "The Apology Impulse" here

Follow him on LinkedIn 

**More On Sean**

I'm the founder and Managing Director of Essential Content - a content marketing and public relations agency in Manchester, UK (Media City in Salford, actually).

We specialize in two things; content marketing and public relations. We actively avoid the 'full service' and 'integrated agency' tags that are so tempting to arbitrarily throw about.


Prior to starting Essential Content, I was a freelance content marketing and PR consultant, helping regulated businesses (financial services, fintech, and health) overcome the unique challenge of using content-driven campaigns to sell products and build brand advocacy while under the watchful gaze of their industry regulator.

I've also consulted some very exciting SMEs in non-regulated industries, such as fashion, logistics, business intelligence, artificial intelligence, and surveillance.

I started out as a copywriter in around 2005, after cutting my teeth editing a lifestyle magazine for dog owners. It was and remains the best magazine dog magazine in the world. We interviewed lots of interesting people about their pets, including Mariah Carey, Vidal Sassoon, and Pete Wentz. This was my first proper job in the media industry. It's been decidedly less glamorous since then.

Along the way, I learned a lot about strategy and have spent my career since then combining my love of words with the nuts and bolts of strategic implementation to help brands come alive online.

Visit our website TheStartupLifePodcast.com

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Check out other great podcasts from The Binge Podcast Network.

 

Written by: Dominic Lawson

Executive Producers: Dominic Lawson and Kenda Lawson

Music Credits:

**Show Theme**

 Behind Closed Doors - Otis McDonald 

**Break Theme**

Cielo - Huma-Huma 

Sponsors/Partners

Contact DR and Associates today for all of your marketing needs online at www.drandassociates.com, on social media, or at 615-933-3681

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