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89: Help Your Workforce Become Ambassadors for Your Brand

Voice of Influence

Release Date: 04/29/2019

123: How to Up-Skill Workers in the Age of Digital Transformation with Shefali Gupta show art 123: How to Up-Skill Workers in the Age of Digital Transformation with Shefali Gupta

Voice of Influence

Shefali Gupta was a key player in DBS Bank’s digital transformation.  Eight years ago, they had a traditional bank, and as she’ll tell us, just recently they acquired the coveted World’s Best Digital Bank designation. In this episode, Shefali is going to share with us how they helped their people upskill in order to be prepared for the transformation that was bound to come. One piece of advice Shefali wanted to leave with you that did not make it into our interview is this, “Each of us might be good at something. We each need to take it upon ourselves to teach others and ask to be...

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122: Using YouTube to Build Influence in 2020 with Nate Woodbury show art 122: Using YouTube to Build Influence in 2020 with Nate Woodbury

Voice of Influence

Nate Woodbury helps speakers and coaches leverage YouTube to grow a massive following that brings in seven figures of revenue.

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121: How to Lead a 30,000 Foot View Team Check-In show art 121: How to Lead a 30,000 Foot View Team Check-In

Voice of Influence

This is a time of year where companies have strategy sessions to review what they’ve accomplished and where they’re headed. I love doing these strategy sessions with my clients, but there’s one thing I’ve noticed these companies rarely do and I would like to see that changed.

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120: How to Create a Stigma- Free Workplace with Mettie Spiess show art 120: How to Create a Stigma- Free Workplace with Mettie Spiess

Voice of Influence

Mettie Spiess is a global workplace mental health expert who is a Nationally Certified Health Coach and the Founder of A World Without Suicide.

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119: Be the Best Organization For the World with Jeff Henderson show art 119: Be the Best Organization For the World with Jeff Henderson

Voice of Influence

Jeff Henderson is an entrepreneur, speaker, pastor, author, and business leader.

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118: How to Trust Your Team With Your Business with Stacy Tuschl show art 118: How to Trust Your Team With Your Business with Stacy Tuschl

Voice of Influence

Stacy Tuschl started her own business at the age of 18 in her parents’ backyard and turned that into a multimillion-dollar company that she still runs today.

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117: Are You a Helper or a Guide? with Rosanne Moore show art 117: Are You a Helper or a Guide? with Rosanne Moore

Voice of Influence

I’m incredibly excited to introduce you to Rosanne Moore. Rosanne is my Communication Strategist and the producer of this podcast.

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116: Unlock Tangible Business Results While Sharing Your Message with Angelique Rewers show art 116: Unlock Tangible Business Results While Sharing Your Message with Angelique Rewers

Voice of Influence

Angelique Rewers is the CEO of The Corporate Agent and she is “the undisputed champion at helping small businesses land big clients” according to Inc. Magazine.

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115: Navigating the People Side of Marketing with Vanessa Yeh show art 115: Navigating the People Side of Marketing with Vanessa Yeh

Voice of Influence

Vanessa Yeh has ten years of experience in brand building and integrated marketing and is currently the Director of Marketing at Ascent, a high-tech B2B startup serving financial services.

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114: How Different Generations Influence One Another at Work with Porschia Parker show art 114: How Different Generations Influence One Another at Work with Porschia Parker

Voice of Influence

Porschia Parker is the founder and CEO of Fly High Coaching and the Millennial Performance Institute.

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More Episodes

As you likely know by now, I’ve been focusing on customer service for the past several weeks and interviewing my fellow Smart Customer Service conference speakers. Today, I would like to give you my personal takes on customer service.

In this episode, I briefly discuss three of the most important aspects to keep in mind while building a customer support team and then I go in depth about the main component that often gets overlooked when working on these three things.