Within the Trenches Ep 539
Within the Trenches
Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - | | | Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences. Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job. Kris and Ricardo's perspectives on the importance of supportive training and the...
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Within the Trenches Ep 538
Within the Trenches
Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - | | | Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations Explore the misconceptions about the...
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Within the Trenches Ep 537
Within the Trenches
Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - | | | Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship The...
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Within the Trenches Ep 536
Within the Trenches
Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho. Episode topics – Katherine's 911 story Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations How personal experiences and the nature of the job influence parenting and daily life perspectives A discussion on the...
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Within the Trenches Ep 535
Within the Trenches
Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. Sponsored by INdigital - | | | Episode topics – Ashley's 911 story Greg's 911 story Trusting your instincts Connecting communities How TikTok brought us together As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at .
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Within the Trenches Ep 534
Within the Trenches
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT. Episode topics – Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies. The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety. Learn about the emotional and family impacts of shift work in...
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Within the Trenches Ep 533
Within the Trenches
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana. Sponsored by INdigital - | | | Episode topics – Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines. Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength. Explore the misconceptions the public has about dispatchers...
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Within the Trenches Ep 532
Within the Trenches
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response. Sponsored by INdigital - | | | Episode topics – Her journey into public safety and the unexpected path that led her to dispatching. The importance of workplace culture and strategies to cultivate a positive environment. How the dispatch center prepares and trains to handle emergencies...
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Within the Trenches Ep 531
Within the Trenches
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - | | | Episode topics – Rich's 9-1-1 story Dynamic transformation of emergency dispatch technology Integrating military police background into dispatch Intense mental health challenges that dispatchers face And more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at .
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Within the Trenches Ep 530
Within the Trenches
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - | | | Episode topics – Libby's 9-1-1 story The Challenges and Memories of a Dispatcher in a Public Safety Family The Hardest Decision Ever Working with Your Parents And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at .
info_outlineWelcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.
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Episode topics –
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Rosa's 9-1-1 story
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Early calls
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Championing your cause
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Reclassification in California
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And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].