Words of Mass Disruption: Ep 108 Digital DNA in the C-Suite
Release Date: 10/09/2017
WMD The Sit Down: Lan Rose PR Starting a Podcast
Words of Mass Disruption
This is the very first conversation with an entrepreneur (Teresa Nguyen) that has been running her business for more than 10 years now. She started her PR firm in Dallas that focuses on elevating Asian food into the mainstream.
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Words of Mass Disruption: LinkedIn Using It Right With John Nemo
Words of Mass Disruption
It's not rocket science, it's just taking what you would do in real life and overlaying that onto LinkedIn. Do what works for you in real scenarios when you are selling or marketing or networking or looking for a job. If you are looking for a place to start or looking for advice on how to get your LinkedIn profile up to par... then you are in the right place.
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Words of Mass Disruption: Restauranteur and Entrepreneur Phil Romano
Words of Mass Disruption
Part 2 of the conversation with legendary restauranteur and entrepreneur PHIL ROMANO. The man behind Fuddruckers, Eatzi's, Trinity Groves, Nick and Sam's, The Network Bar and dozens more. We focus on the economics and the investment behind Fuddruckers and how he turned a $15k investment into a $3.4m payout in just two and a half years.
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Words of Mass Disruption: Phil Romano Entrepreneur, Restauranter, Artist and Writer
Words of Mass Disruption
From mobsters to kings to arms dealers and judges to councilmen to speakeasys, country clubs and exclusive means clubs, Phil has seen it all. He has prepared meals for kings and he knows how to get maximum publicity doing it and he is the man behind the greatest hamburger.
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Words of Mass Disruption: Entrepreneur Ben Davis Founder of The Gents Place PART 2
Words of Mass Disruption
In 2008, 25 year old Ben Davis decided to start his business, and to start a business at the highest price point in the area. The economy was crashing, he had no experience in the barbershop business, his son had just had open heart surgery and he had no money. But he left a great job working for a great boss to do his thing, to be the business man he knew he wanted to be.
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Words of Mass Disruption: Entrepreneur Ben Davis Talks The Gents Place And Investors
Words of Mass Disruption
When you look and feel your best, you will do your best. That is what Ben Davis believes. He has taken the barbershop concept, through in some speak easy vibe and created a place to look your best, meet people and do some business while sipping on a fine whiskey.
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Words Of Mass Disruption: Retail Disruption or Dysfunction?
Words of Mass Disruption
For several months I have been thinking about doing an episode about disruption and change in regards to companies like Toys R Us and Blockbuster. At first I was just going to do a tear down on why went wrong with Toys R Us but it was so negative I didn't want to do just that. I wasn't sure how I could balance it until recently, when I heard Ellen Barker the Senior Vice President and Chief Information Officer for Texas Instruments talk Texas Instruments. It was a story I didn't know at all.
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Words of Mass Disruption: Innovation Drafting with Sales Integrity
Words of Mass Disruption
More than 55% of jobs are some sort of sales job and more than 75% of educated workers end up in a sales job at sometime in their life. Also, when you take a look at many leaders out there, they tend to have similar or many times the same characteristics or abilities of great sellers, like being a strong story teller or having great empathy for others. Some people pride themselves on being a seller or in sales, but most don't even though a big part of their job is selling.
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Words of Mass Disruption: Design Thinking As A Disruptor
Words of Mass Disruption
Design Thinking is not just for product designers anymore, it can be a tool used by almost anyone to solve customer centric problems. In this episode Nicki Purcell (previously the Head of Operations at Nokia North America and CDO of Dallas Morning News) and I talk through the core elements that make up Design Thinking and how they can be applied in the real world.
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Words of Mass Disruption: Customer Service is Bad For You
Words of Mass Disruption
How many times have minutes and hours have you wasted on waiting on hold for a customer service representative? Then when you finally get to someone you get disconnected or they ask you for the same information you have already given while on hold. Or they transfer you to someone else and you continue to wait on hold again.
info_outlineThis week I sit down with Will Clevenger to discuss the 4 lessons learned from our different conversations this last week with the C-Suite, and as he continues his blog series dedicated to Digital DNA in the C-Suite. The latest blog he talks to Michelle Brigman the global director of customer listening and engagement for Citi Group. We look back to were Toys R Us made a major decision 17 years ago that is still haunting them today. Also, are industry verticals real anymore or are the lines getting blurred more and more with every acquisition and merger?
This idea of digital DNA. What is that thing that certain people have that enables them to be successful in this world of transformation? Is this DNA an innate skill or learned through experience? How is natural ability or skill, experience and digital DNA linked and were are they different. Can you really develop digital DNA or are you born with it? Does that digital DNA become sharper through Experience and could Experience and that same DNA be heightened with new skills. Is digital DNA that great enable of our time and what ultimately determines our success in this new world of constant transformation?
SHOW NOTES:
find will on Twitter @will_clevenger
find me @erichanes or @wordsdisruption