A Podcast dedicated to topics impacting the world of connected commerce & consumer centric solutions for banking to retail and all the payments and Fintech in between
info_outline SMBs are the Backbone to the Global Economy 03/15/2020
SMBs are the Backbone to the Global Economy In this podcast, we sit down with Scott Murison, Co-Owner of Wild Rock Outfitters, located in Ontario, Canada and we discuss how FI’s should consider the importance of enabling small and medium businesses to focus on their own customers by simplifying and streamlining banking – especially around cash operations - to deepen their relationships with small and medium businesses (SMBs).
info_outline The Year of Retail Self-Service 02/25/2020
The Year of Retail Self-Service Today's podcast is an oldie but goodie. A podcast we first released in May 2019 was so popular we decided to share it again! In this episode, we take you on a journey of how self-service has woven its way into so many of our daily activities from paying for gas to checking in for a flight and really what are the consumer expectations for these types of offerings.
info_outline Driving Future Growth in Dubai 01/27/2020
Driving Future Growth in Dubai Devon Watson, Chief Marketing Officer for Diebold Nixdorf recently traveled to Dubai UAE and sat down with the Dubai Future Foundation - a government imitative driving accelerator programs - as well as a special block chain consultant, to discuss how driving the future growth in this region is very important.
info_outline Evolving The Operational Model - Software as a Service 01/07/2020
Evolving The Operational Model - Software as a Service On this podcast we discuss how to transform from traditional sourcing to an “as a service” economy. Today’s consumers expect “anytime, anywhere” access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs. For many FIs, this challenge can quickly become overwhelming.
info_outline Location and Data Boost Self-Checkout Conversions 11/26/2019
Location and Data Boost Self-Checkout Conversions In a follow-up conversation with Karen Webster from Pymnts.com, Carl von Sydow from Diebold Nixdorf recounted that self-checkout store data is not complicated or complex — it’s pretty simple information, including time stamps, the number of items in a basket and whether certain items are age-restricted, but paying close attention to the data will ensure an optimal customer journey throughout the check-out process.
info_outline How Do Your Solutions Align With Financial Industry Trends? 11/19/2019
How Do Your Solutions Align With Financial Industry Trends? In this podcast we will share an interactive panel session we recorded live from Intersect 2019, our marquee partners shared how their solutions and strategies align with financial industry trends and Diebold Nixdorf’s roadmap, such as; more integrated, with devices that enable better service delivery; more available, with optimized service capabilities that enhance the customer experience; and more efficient, with tools that enable you to achieve your customer-experience objectives.
info_outline Technology Has Come A Long Way, But What does the Future Hold? 11/11/2019
Technology Has Come A Long Way, But What does the Future Hold? Guest Ben Hammersley speaks on his take on how you need to be present today, so you can be future ready for tomorrow.
info_outline It's not a Technology Issue It's a Human One 10/01/2019
It's not a Technology Issue It's a Human One With $48b in assets, Banco Popular is the largest financial institution in assets and deposits in Puerto Rico. In this podcast, you will hear from Moisés Pena Reyes, VP, Digital Banking for the bank. Moisés is responsible for driving and managing the ongoing evolution, innovation, and strategic direction of Banco Popular’s digital banking platforms by meticulously managing their customers’ journeys via mobile, online and ATM.
info_outline Using Data to Increase Checkout Conversions - In-Store 09/24/2019
Using Data to Increase Checkout Conversions - In-Store Retailers and grocers want to streamline the in-store
info_outline Streamlining the Store to Simplify Shopping 07/31/2019
Streamlining the Store to Simplify Shopping On today's podcast, we'll welcome Joe Skorupa, editorial director and featured blogger for RIS News and Ensemble IQ Media Portfolio. Recently RIS News did a targeted research study and article on streamlining the store to simplify shopping. Today, we discuss this research and some of the main challenges retailers are dealing with in their shopping journey's.
info_outline ATM Video Teller: Is it Right for Your Financial Institution? 07/22/2019
ATM Video Teller: Is it Right for Your Financial Institution? Today, we're going to discuss when it's appropriate for FIs to implement ATM video solutions. As we all know the banking industry continues to transform and FIs have to transform along with it, but this doesn't always mean that the same solution will work for every FI. Video solutions can be tricky and may or may not be the right solution for your customers. Our panel today will discuss how you will know whether or not video is right for your environment.
info_outline Cash Recycling: Has Positive Impacts in the Branch Environment 06/04/2019
Cash Recycling: Has Positive Impacts in the Branch Environment In this podcast we discuss the utilization of self-service and teller automation technology and the implementation of recycling to drive more efficiency and to improve the overall customer and staff experience.
info_outline Rise of the Venture Studio 04/17/2019
Rise of the Venture Studio In this episode of COMMERCE NOW, we are joined by Steve Gotz of Silicon Foundry, and we discuss how banks are increasingly creating new environments and structures to pursue innovative ideas and build new capabilities. We explore one specific kind of innovation structure: the Venture Studio (also known as a Company Builder).
info_outline Moving C-Stores from A Fuel-Plus to a Plus-Fuel Model 04/04/2019
Moving C-Stores from A Fuel-Plus to a Plus-Fuel Model In this special episode of COMMERCE NOW, we team up with Pymnts.com's Karen Webster and Diebold Nixdorf's Uli Seeman and discuss convenience stores (C-stores) and how consumers who only ever pause for gas, and never even set foot inside the store, are a major lost opportunity for additional sales.
info_outline Bank Innovation in a Digital Age 02/15/2019
Bank Innovation in a Digital Age Banks’ investments are leaning heavily toward technology upgrades – especially those that make self-service, digital banking easier for customers, as Karen Webster with Pymnts.com discussed in a recent conversation with Diebold Nixdorf Vice President of North America Solutions Heather Gibbins.
info_outline Security - 2018 Year-in-Review 12/05/2018
Security - 2018 Year-in-Review In this podcast, Scott Harroff and Dave Phister spend some time looking back on some security related topics that transpired throughout 2018. Also, they touch on a few things that you might want to think about as you're heading into 2019; how to best protect you from organized criminals attacking your ATM fleets and more so your gas pumps.
info_outline Zero Trust Security 11/27/2018
Zero Trust Security In this podcast on Zero Trust security; an encore to our November 15 webinar, during which, Dave and Merritt explored the architectural concept of Zero Trust and discussed how it can be leveraged by financial institutions to gain tighter control of ATM networks. Today, we want to take a deeper dive a few of the questions we received during the live webinar and actionable outcomes to consider when it comes to applying this concept to your operations.
info_outline All Things Connected Commerce 11/21/2018
All Things Connected Commerce Devon Watson and Michael Engel discuss all things Connected Commerce. In this episode, both touch on the unparalleled services and technology that are essential to evolve in an 'always on' and changing consumer landscape.
info_outline Reducing ATM-Related Fraud 10/18/2018
Reducing ATM-Related Fraud Physical and cyber attacks against ATMs receive a lot of coverage, but they are not the only ways in which criminals can empty an ATM of cash. Transaction reversal fraud is one example of a manipulation of loopholes in transaction processing rules to steal cash, but it requires little to no tampering with the terminal. This episode will cover the latest process/communication manipulation fraud methods and news, as well as how to stop these attacks.
info_outline Security Management - A Changed Approach 09/25/2018
Security Management - A Changed Approach As the tax against self service endpoints evolve to be more complex, and many financial institutions struggle to keep up, there's a growing demand for security management services in the industry. In this podcast, you will hear about this trend and what it means for financial institutions.
info_outline Windows 10- An Opportunity Not An Obstacle 08/09/2018
Windows 10- An Opportunity Not An Obstacle On today’s podcast, we’ll be talking about the upcoming Windows 10 software migration, and how financial institutions can look at this event not as an obstacle, but rather as an opportunity, and how banks, credit unions, and other FI’s can leverage the migration to their advantage.