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Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.

info_outline 23: How Better Understanding its Students Has Transformed Victoria University 02/28/2019
info_outline 22: From transforming digital tourism to start-up investor 12/14/2018
info_outline 21: The Future of UX: It's Everything You Can Imagine 11/20/2018
info_outline 20: How to turn your work into the best job in the world 08/06/2018
info_outline 19: Hey Google! Find me the perfect job... 06/27/2018
info_outline 18: How Omar de Silva is turning learning upside down 05/27/2018
info_outline 17: Robots are already shaping our future 04/27/2018
info_outline 16: Meet Sally Mac, Queen of Digital Content 03/26/2018
info_outline 15: How Customer Experience ate the marketing profession 02/23/2018
info_outline 14: Data and Design: A recipe for business success 11/30/2017
info_outline 13: What sits behind the most successful Loyalty Marketing Programs? 10/24/2017
info_outline 12: How a 27-year-old CEO utilises his passion for Surfing to serve his customers 09/21/2017
info_outline 11: Who would you think are Red Rooster's main competitors? Think again ... 08/15/2017
info_outline 10: Where life feels perfect 05/30/2017
info_outline 09: The Ethical Money Man 04/18/2017
info_outline 08: For Lease: A Personally Fulfilling Work Experience 04/17/2017
info_outline 07: From Quiksilver to SurfStitch: the revolutionary story of Surf Retailing 01/30/2017
info_outline 06: Today's students may need to be job creators, not just job seekers 11/15/2016
info_outline 05: Why most retailers are no good 09/23/2016
info_outline 04: The Accidental Social Entrepreneur 08/25/2016
info_outline 03: Why on earth would a profitable monopoly concern itself with Customers? 08/01/2016
info_outline 02: How seeing the Student as a digital-savvy Customer is reshaping Higher Education 08/01/2016
info_outline 01: What the f..k's going on here? This question is the secret to Flight Centre’s customer success 08/01/2016
info_outline 00: Welcome to the 'automobile university' - where you'll hear about customer centricity and digital innovation 08/01/2016