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Customer Driven with Chad McDaniel

Customers on your mind? Executive Chad McDaniel hosts this highly interactive show on everything related to customer success. Chad and his guests discuss all things impacting today’s customer leaders, while sharing their own unique insights and experiences. Chad is well known for leading Execs In The Know, one of the largest customer experience communities on the planet. Connect on best practices across the industry with unfiltered, unplugged conversations with leaders learning from leaders. Customer Driven, every episode.

info_outline How Process Analytics is Transforming the Future of CX and Operations Work 09/16/2020
info_outline The Current Landscape of AI-Powered CX 08/05/2020
info_outline Making Meaningful Differences in Dramatically Changing Times with Jyllene Miller from Concentrix 06/24/2020
info_outline How Asynchronous Messaging Is Disrupting Customer Communications with Mike Myer, CEO and Founder of Quiq 10/04/2019
info_outline Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman 08/22/2019
info_outline Trends for Call Center Agent Staffing 07/11/2019
info_outline The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy 06/13/2019
info_outline Why Should I Care – How Blockchain is going to change the future of Customer Service Support 05/30/2019
info_outline The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett 05/16/2019
info_outline Streamlining Agent Experience to Elevate Customer Experience with Sean Minter, Founder and CEO of AmplifAI Solutions 05/02/2019
info_outline Fan Creators – Driving Customer Service As A Differentiator 04/04/2019
info_outline How to Drive Internal Engagement and Interaction Models with Meaningful Results 03/14/2019
info_outline How to Drive Emotional Connection in an Effortless Customer Experience 02/07/2019
info_outline Corporate Insights – Understanding Corporate Strategies and Best Practices Benchmark Report 01/31/2019
info_outline Imminent Impact of Automation on Customer Service, with Linda Crawford, CEO of Helpshift 01/17/2019
info_outline Kicking Off 2019 with Execs in the Know 01/10/2019
info_outline Creating Personalized Customer Experiences 12/13/2018
info_outline Understanding Customer Lifetime Value & Why It is Important 12/06/2018
info_outline Rob Sutton, Senior Vice President of Customer Care at Vonage 11/29/2018
info_outline State of the State Call Center Outsourcing 2019 11/15/2018
info_outline How 21st Century Fox is creating a Digital First Support Organization 11/08/2018
info_outline A CEO’s Perspective towards Customer Support Automation 11/01/2018
info_outline Antony Brydon, Co-Founder and CEO of Directly 11/01/2018
info_outline Lorraine Schumacher, Executive CX Advisor and CEM Evangelist at Clarabridge 10/25/2018
info_outline Lisa Stoner, Global Head of Support Operations at Uber 10/25/2018
info_outline Razia Richter, Founder and CEO of RetailPivot Consulting 10/25/2018
info_outline Crystal Collier, Head of Strategy, Program and Insights at Electronic Arts 10/22/2018