Growing A Dental Practice

Mike Hennan, Co-Founder of PatientBoost, and Hazel Woodward, Founder of Lift Social, interview successful practice owners, inspiring associates, renowned dental marketers & business consultants, standout suppliers, and many more. Mike & Hazel are on a mission to give new principals and aspiring practice owners the tools, knowledge, support, and confidence to build the dental business of their dreams.

EP66 Social Media for Dental Practices with Hazel Woodward 09/22/2023

EP65 Mental Health & Well-Being with Dr. Mahrukh Khwaja 09/15/2023

EP65 Mental Health & Well-Being with Dr. Mahrukh Khwaja In this illuminating episode, Mike speaks with Dr. Mahrukh Khwaja. Not only is she a seasoned dentist, but she's also a positive psychologist, an accredited mindfulness teacher, and the visionary Founder & CEO of Mind Ninja. Mind Ninja is a revolutionary wellness start-up with a mission to enhance mental health and resilience specifically among dental professionals. We’ll delve into her journey, the dental industry's relationship with mental health, and much more. Introduction to Dr. Mahrukh Khwaja: A peek into Mahrukh's day and general well-being. Mahrukh's Background: Delving deep into her professional and personal journey. Entering the World of Dentistry: What led Mahrukh into the field of dentistry and her initial experiences. Life as an Associate Dentist: Insights and lessons from Mahrukh's formative years in the industry. Mental Health in the Dental Sphere: An overview of the dental industry's stance and approach to mental health. Mahrukh's Personal Connection: Why mental health in dentistry became a significant cause for her. Introducing Mind Ninja: The inspiration behind its inception and its overarching mission. The Concept of Positive Psychology: Understanding this specialized field and its implications in dentistry. Building Resilience in Dental Professionals: An introduction to Mahrukh's "Mind Flossing Toolkit" and her book, "Resilience and Well-being for Dental Professionals." Strategies and insights for practitioners to strengthen their mental resilience. Preventive Maintenance in Mental Health: The significance of proactive measures in mental wellness. Golden Advice for Aspiring Dental Entrepreneurs: Mahrukh shares her top recommendation for anyone looking to dive into the world of dental practice ownership or start-up. Contact Details: Website: LinkedIn: Email: [email protected] A heartfelt thank you to Dr. Mahrukh Khwaja for shedding light on a topic of utmost importance in the dental community. Remember, taking care of our mental health is just as crucial as taking care of our patients. Stay tuned for more insightful episodes of the 'Growing a Dental Practice' podcast! /episode/index/show/growingadentalpractice/id/28035090

EP64 Navigating Financial Planning for Dental Professionals with Dan Stich 09/08/2023

EP64 Navigating Financial Planning for Dental Professionals with Dan Stich Welcome to another episode of the Growing A Dental Practice Podcast! Our host, Mike Hennan from PatientBoost, sits down with Dan Stich, Founder of Stich Financial Partners. Stich Financial Partners is a financial planning firm specializing in helping medical professionals, including dentists, navigate their financial future. Here's what was covered in the episode: Introduction to Dan Stich: Dan shares his background and his unique journey into the financial planning industry with a family of dentists and doctors. Dodging Dentistry: An interesting insight into how Dan chose financial planning over a career in dentistry. Healthcare Administration Lessons: Dan discusses the valuable lessons he learned during his time in healthcare administration. Switch to Financial Planning: What motivated Dan to become a financial planner and how it's been impacting his career and clients. Client Services: Dan explains how he helps his clients achieve their financial goals and secure their future. Educating Clients: The passion behind Dan's client education and why it is an integral part of his practice. Specialized Financial Planning: Dan shares the benefits of working with a financial planner who has a deep understanding of the dentistry industry. Planning Financial Future: Dan provides advice on when individuals should start planning their financial future. Advice for Dental Practice Starters: Based on his experience and interactions with dental practice owners, Dan gives his top piece of advice for those thinking about buying or starting a dental practice. Guest Contact Details: For those interested in reaching out to Dan Stich for further information or advice, here are his contact details. Email: Phone: LinkedIn: Important Disclosures: Stich Financial Partners will not provide investment, tax, legal, or retirement advice or recommendations. The information presented here is not intended to be specific to any individual's personal circumstances. To the extent that this material concerns tax matters, it is not intended or written to be used, and cannot be used, by a taxpayer for the purpose of avoiding penalties that may be imposed by law. Each taxpayer should seek independent advice from a tax professional based on his or her individual circumstances. These materials are provided for general information and educational purposes based upon publicly available information from sources believed to be reliable — we cannot assure the accuracy or completeness of these materials. The information in these materials may change at any time and without notice. Securities offered through Securities America, Inc., member FINRA/SIPC. Stich Financial Partners and the Securities America Companies are separate entities. Stay tuned to Growing A Dental Practice Podcast for more expert insights and valuable advice on running a successful dental practice. Your feedback and questions are always welcome. Reach out to Mike at [email protected]. /episode/index/show/growingadentalpractice/id/27817797

EP63 Growing A Dental Practice is BACK! 09/01/2023

EP62 Improving Dental Practice Cybersecurity with Michael Bakaic 07/07/2023

EP62 Improving Dental Practice Cybersecurity with Michael Bakaic In this episode, our host, Mike Hennan from PatientBoost, is thrilled to have a conversation with Michael Bakaic, Founder and CEO of Iceberg Cyber. Iceberg Cyber is an organization that assists small businesses, including dental practices, in identifying and rectifying vulnerabilities in their data, website, network, and office equipment. In the interview, Michael shared insights on a range of topics: Introduction to Michael Bakaic: Michael shares a bit about his background and the experiences that led him to where he is today. Cybersecurity 101: Michael explains what cybersecurity means and its importance in the current digital age. The Cybersecurity-Dental Practice Nexus: Discussing why dental practices should prioritize cybersecurity. Iceberg Cyber: The inception story of Iceberg Cyber, why Michael started it, and how it's uniquely positioned to help dental practices. The Benefits of Continuous Monitoring: Exploring the advantages of regular cybersecurity monitoring for dental practices. Getting Started with Iceberg Cyber: Michael provides insight into the process for dental practices looking to onboard with Iceberg Cyber. Understanding FTC Safeguards Rules: An explanation of the FTC Safeguards Rules and their potential impact on dental practices. Advice for Dental Practice Starters: Michael shares his top piece of advice for those considering buying or starting a dental practice, drawing from his own experiences and interactions with dental practice owners. Contact Michael: LinkedIn: https://www.linkedin.com/in/michael-bakaic/ Email: [email protected] Website: Get your FREE cyber score: https://thecyberscore.com/ Mike and Michael had an insightful and engaging conversation about the importance of cybersecurity in the dental industry. Reach out to the show host, Mike, at [email protected], if you have any questions or comments. Stay tuned to Growing A Dental Practice Podcast for more expert insights and valuable advice. Thanks for tuning in! /episode/index/show/growingadentalpractice/id/27353847

EP61 From Lab To Practice with Harriet Rose 04/21/2023

EP60 Financial Foundations with Steven Huskey 04/14/2023

EP60 Financial Foundations with Steven Huskey In this episode, Mike speaks with Steven Huskey, Co-Founder of Bluewater Dental Advisors - a financial advice firm for dental practice owners. Highlights from this episode include: ✅ What financial aspects of owning a dental practice can be overlooked due to the demands of the job ✅ How can proper financial advising help practice owners create a solid foundation for their financial future ✅ The time-tested process developed by Bluewater Dental Advisors for helping their clients plan, protect, and grow their practices ✅ How does working with someone who understands the financial makeup of a dental practice inside and out benefit the practice owner ✅ Examples of how Bluewater Dental Advisors have helped practice owners create a financial roadmap for their future ✅ Common mistakes that practice owners make when it comes to tax management and exit planning At the end of the episode, Steven shares his number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions for Steven, then get in touch: Email: [email protected] Website: https://bluewaterdentaladvisors.com/ LinkedIn: https://www.linkedin.com/company/bluewaterdentaladvisors/ Visit the growingadentalpractice.comfor more details and links to streaming platforms. This episode is brought to you by - The Dental Marketing Plan Experts. You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy? Stop wasting time and money on scattergun marketing with a Dental Marketing Plan™. Create your own plan for FREE inside the ‘Dental Marketing Plan’ Facebook group. Each week you’ll get tips and advice on how to create a tailored Dental Marketing Plan™ that helps you get more patients, and increases revenue. Join the group and grow your practice with confidence, go to dentalmarketingplan.com today! /episode/index/show/growingadentalpractice/id/26531517

EP59 Dental Practice Transitions with Rex Plamann & Justin Baumann 04/07/2023

EP58 Dental Practice Law with Stephanie Rodin 03/31/2023

EP57 Making Dentistry Greener with Dr. Davinder Raju 03/24/2023

EP56 Marketing Your Practice with Nicki Mackey 03/17/2023

EP55 Accounting For Dentists with Kevin Violick 03/10/2023

EP54 Publishing Your First Book with Dr. Karl Walker-Finch 03/03/2023

EP53 Mastering Treatment Acceptance with Dr Paul Homoly 02/24/2023

EP52 Turn NHS Patients into Private with Matt Hadman 02/17/2023

EP51 Bookkeeping for Dentists with Erin Rochon 01/27/2023

EP50 Nineteen Practices and Counting with Dr. Jeff Sherer 01/20/2023

EP49 Building A Dental Group with Kunal Thakker 12/02/2022

EP48 The Practice Owner Journey with Dr. Anne O'Donnell 11/25/2022

EP47 Helping Dentists Be Successful with David Goodman 11/18/2022

EP46 Growing A Dental Lab with Andy Becker 11/11/2022

EP46 Growing A Dental Lab with Andy Becker In this episode, Mike chats to Andy Becker, the owner and operator of . Satisfaction Dental Laboratories is a full-service dental lab creating fixed, implant, and removal restorations for their clients in Illinois and the first Dental Lab on the Growing a Dental Practice podcast! Here’s what Andy and Mike talked about: Andy’s journey: We kicked off this episode by learning more about Andy and what led him to become the third-generation owner of the lab after his great-uncle founded it back in 1929. SDL’s approach: Andy goes on to talk about his experience working with over 50 dental practices and the importance of catering diligently to his clients’ needs. Key lessons: From hiring the best reception staff you can possibly afford to creating a healthy company culture, Andy uncovered the biggest lessons he’s learned from his dentist clients. Finding support: After that, Andy explored the lack of professional camaraderie between dentists and offered advice for finding support in fantastic online groups, like . Choosing labs: Andy shares his essential tips to help dentists narrow down their choices and make sure they find the right fit for their unique goals. Industry changes: Andy then brought up some fascinating points about how digital dentistry and the speed of communication have revolutionized how they run their lab. Parting advice: Andy ends the conversation with some invaluable advice about starting your one dental practice and to navigate selling your practice successfully. If you’re looking for the perfect dental lab to partner with or want to learn more about Andy and his Illinois-based laboratory, check out his contact details below and reach out! Email: [email protected] Website: https://www.satisfactiondental.com/ LinkedIn: https://www.linkedin.com/in/andrewjbeckersdl/ Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24927687

EP45 New Patient Acquisition and Retention with Deneen Dismore 11/04/2022

EP45 New Patient Acquisition and Retention with Deneen Dismore In this episode, Mike had an insightful conversation with the New Patient Acquisition Specialist, Deneen Dismore, CEO and founder of Dismore Consulting. Dismore Consulting educates dentists how to attract and retain new patients. Deneen shared about her journey to becoming a specialist in her field & her transition from various levels in her life to how she found dentistry and has stayed afloat in the business. We talk about how finding out what lights her up and gets her excited sets the tone for her decision. She further explained the importance of having a proper plan for fulfillment and success at your dental practice. Deneen shared tips that would help you gain more patients and retain them. She added that retaining old and new patients is an important aspect of private practice and shares how maintaining a close doctor-patient relationship leads to having happy patients & keeps up with her clients and gets excited when she sees them succeeding. It's a major milestone for her and her career. Finally, my conversation with Deneen spitting gems and advice to the new dentist in the private space on what lies ahead. Startups are scary, especially dealing with getting and retaining patients. To make this process easy for your business, connect with Deneen and get the services of Dismore Consulting. If you have any questions regarding patient acquisition, contact Deneen Dismore. Email: Website: LinkedIn: Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24900696

EP44 Dental Business Law with Robert Larson 10/28/2022

EP44 Dental Business Law with Robert Larson In this episode, Mike chats with Dental Attorney, Robert Larson. Based in the State of New York, Robert has spent the past ten years exclusively representing dentists and other healthcare professionals in all areas of transactional law. Robert wasn’t always a lawyer, in fact, he started his career as a nurse and remains a licensed healthcare professional. Robert worked in various fields including ICU/CCU, ortho trauma, long-term Alzheimer's care, and office nursing. Mr Larson explains why he studied to become an attorney, and how he got his first law job working in the back of an Orthodontic clinic. Robert very quickly focused his practice on helping dentists, but sometimes assists other healthcare businesses such as optometrists. Robert believes his background in nursing has had a positive impact on his law career. He then explains exactly what transactional law covers, and walks us through the various steps of buying or starting a dental practice from a legal standpoint. Towards the end, Robert makes the case for working with a dental-focused attorney rather than a general lawyer. Some of the benefits include reduced costs and time savings because an attorney specializing in dentistry already understands the industry, and avoiding potentially expensive mistakes. Finally, Robert shares his number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions regarding transactional law, then reach out to Robert Larson.. Email: Website: LinkedIn: Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24802554

EP43 Dental Hypnosis with Sharon Waxkirsh 10/21/2022

EP42 Dental Plans with Simon Reynolds 10/14/2022

EP41 Dental Recruitment with Gary Lincoln 10/07/2022

EP41 Dental Recruitment with Gary Lincoln In this episode, Mike chats with Gary Lincoln - Group Director of TXM Group. TXM Group are specialists in recruitment and consultancy solutions across the engineering, technology, and healthcare sectors. Gary kicks off the podcast by explaining how he went from being a pastry apprentice to a recruiter. He then discusses how TXM Group started and what makes them different from other recruiters. Fun fact, TXM actually stands for The Extra Mile; as in Gary and his team always go the extra mile! TXM entered the dental market at the start of 2022. They already had a healthcare division, but Mr Lincoln explains why after speaking to industry thought leaders and doing their own research, the company decided to set up a dental-focused arm. Gary then highlights some of the challenges facing dental practices - particularly the current struggle to find and recruit the right candidates. With many years of experience in recruitment, Gary shares his top tips for attracting, recruiting, and retaining talent. Mr Lincoln reveals he’s passionate about developing people through coaching and mentoring. In fact, Gary is an accredited and practicing executive coach with a practitioner diploma and accreditation from the (AOEC). He’s also a mentor and the external partnerships lead at - a professional membership network advancing women in transport through events, mentoring, and networking. Gary stresses the importance of why practice owners should invest in developing their teams through continuous education, coaching, and mentoring. Stay tuned to the end for Gary’s number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions regarding general recruitment or coaching, then feel free to reach out to Gary Lincoln. Email: [email protected] Website: https://www.txmgroup.com/ LinkedIn: https://www.linkedin.com/in/garylincoln/ If you need to recruit an associate dentist, then contact TXM Dental’s Alex Coveney-Alym. Email: [email protected] LinkedIn: https://www.linkedin.com/in/alex-coveney-alym-12a99215a/ Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24590985

EP40 The Disneyland of Dentistry with Dr Tim Richardson 09/30/2022

EP40 The Disneyland of Dentistry with Dr Tim Richardson In this episode, Mike talks with Dr Tim Richardson, Founder & Owner of Acorn Dentistry for Kids. Acorn Dentistry for Kids is a group of 6 pediatric dental practices located in the State of Oregon. Tim grew up in Vancouver, Washington, which is a suburb of Portland, Oregon. Many of his family members are Optometrists, including his dad, two uncles, a cousin, one of his brothers, and his best friend from high school. Tim’s mom was a stay at home parent who made sure her five sons survived into adulthood. Dr Richardson credits both of his parents, collectively and individually, for shaping who he is today. His dad taught him the importance of working hard and never to be a victim of circumstance, while his mom taught him how to care for people. Tim has always had an entrepreneurial spirit. From a young age, he would set up lemonade stands and sell apples from his family’s apple tree to his elementary school classmates. Tim grew up predominantly playing football, but would take part in any sport involving a ball except golf. The Richardson’s were a faithful Christian family. He cites strong spiritual roots gave him a really good foundation for how he wanted to be as a business owner in the future. Keeping busy - with good things - was how Tim unknowingly coped with having ADD. Rather than taking medication, he would just always be doing something. As an undergrad, Tim was planning on attending medical school to become a heart or brain surgeon. When he found out how long that would take to train for, he started looking at other healthcare options. At the time, he had zero interest in dentistry. That was until a friend - who was planning on becoming a dentist - convinced Tim to spend an afternoon observing a private practice. From that moment, he was hooked on dentistry. From Tim’s perspective, dentistry finely balances art and science with as much entrepreneurship as you want. Halfway through dental school, Tim discovered pediatric dentistry and chose to make that his specialty. As an associate, Tim realized that what he’d learnt in dental school was only the foundation. You learn the principles of taking care of patients safely, but nothing about being efficient, working with a team, owning a practice, or leadership. Tim discusses the circumstances that led to him buying his first dental practice, and why his pursuit of the next challenge led him to expanding to three locations. Dr Richardson says he sold his original three practices because he was burnt out and overwhelmed. He was working 6 clinical days most weeks, while commuting 2.5-3 hours daily, and trying to run the business. He also had a non-dentist business partner who he was misaligned with. However, the tipping point came when his wife told him how their young son had asked, “when is your husband coming home?” His son referring to him as husband, and not daddy reflected the relationship he had with his son at that time. Tim knew something had to give. He chose to make changes, rather than continue to drive himself into the ground at the expense of his family. After selling, Tim took some time for himself. He sorted out his back and neck. Tim also got back into exercising regularly and taking part in triathlons. It didn’t take Tim much time before he started working on a new multi-site group practice. He was determined to learn from his previous experience and mistakes. Because he’d sold his previous group, Tim didn’t have to worry about finances and could focus 100% on setting up the new clinic. Tim could’ve frugally retired five years after finishing dental school, but his family had dreams and he admits he would’ve driven everyone crazy. He started Acorn Dentistry for Kids one mile away from where he lived and the rest is history. He knew he wanted the team member experience to be as good, if not better, than the patient experience. He knows he’s still made a lot of mistakes, but he's learnt from those mistakes. As a practice owner, it’s hard work when you try to do everything yourself and be everything to everyone. It isn’t sustainable and Tim says he has the physical and physiological scars to prove it. Once he realized how to build a team that was aligned with the group's purpose, everything got a lot easier. At the same time, Tim recognizes that no one will care as much about the health of your business as you do. It’s your baby and always will be no matter who is watching it for you. The only way to get alignment is identifying why your business exists and it has to be more than the work you do - it has to be the reason for the work. Tim has learnt the hard way that just because someone specializes in accounting, IT, or marketing, it doesn’t necessarily mean they actually do it as well as you would think or hope. And they often charge more than the ones that do know what they are doing. You can’t simply sign an agreement and hand it over, you still have to be able to keep a pulse on those activities. On a more personal level, Tim wishes he had known about the differences between managing, leading, and coaching a lot earlier. That would have saved him a lot of headaches and heartache. Tim also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions for Dr Tim Richardson, then feel free to reach out to him. Email: [email protected] Website: LinkedIn: https://www.linkedin.com/in/tim-richardson-84180b37/ Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24513780

EP39 Collecting Patient Reviews with Philip Molden 09/23/2022

EP38 Systemizing Your Practice with Glenda Acevedo 09/16/2022

EP37 Dental Stock Photos with Dr Roslyn Franklin 09/09/2022

EP37 Dental Stock Photos with Dr Roslyn Franklin In this episode, Mike chats with Dr Roslyn Franklin - Founder and Managing Director of Dental Stock Photos. Dental Stock Photos gives dental practices access to thousands of technically correct dental stock photos that have all been photographed under the direction of dentists. Roslyn walks us through her journey to becoming a dentist, discusses why she never wanted to own a dental practice, and explains why she started Dental Stock Photos. Dr Franklin tells Mike why most dental stock photography is wrong, inaccurate, and just plain cheesy, before explaining how her stock images are different. Under Roslyn’s watchful eye, Dental Stock Photos produces true to life images of dental professionals in actual dental practices. Every detail is considered, and only images approved by Dr Franklin herself are sold on her online store. When a practice chooses to use Dental Stock Photos images on their website or in their marketing materials, they can be confident the images are accurate and professional. Mike and Roslyn discuss when a practice should use stock photography vs. custom photography. Roslyn also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions regarding dental stock photography, then reach out to Dr Roslyn Franklin at Dental Stock Photos. Email: Website: LinkedIn: Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > This episode is brought to you by - The Business & Marketing Growth Consultancy for Dental Practices. Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results. Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient. /episode/index/show/growingadentalpractice/id/24284184

Growing A Dental Practice

TOPICS