Practice Management Nuggets
Welcome to Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. Practice Management Nuggets Podcasts for Your Healthcare Practice - is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, improve, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away. And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Practice Management Nuggets© series is hosted by Jean L. Eaton (Your Practice Management Mentor and Practical Privacy Coach) of Information Managers Ltd. I am constructively obsessive about privacy and confidentiality in the healthcare sector--and I think you should be, too! I help primary care practice managers and health care providers properly manage the risk of a privacy breach, stay out of jail, avoid fines AND keep an efficient practice! Practice Management Nuggets has been interviewing guests and sharing nuggets of information since 2014! Get all the show notes at PracticeManagementNuggets.Live. www.InformationManagers.ca www.PracticeManagementNuggets.Live
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5 Strategies for Writing Engaging Social Media Posts for your Practice with Guest Expert Kayla Das
02/27/2023
5 Strategies for Writing Engaging Social Media Posts for your Practice with Guest Expert Kayla Das
Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at
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Interview Right to Hire Right
01/30/2023
Interview Right to Hire Right
Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees. Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live
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Cybersecurity In Your Privacy Impact Assessment
11/02/2022
Cybersecurity In Your Privacy Impact Assessment
How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business. Does Your PIA Include Cybersecurity Risks and Mitigation Plan? You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business. In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA. #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA See all the show notes and links on our website!
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How Virtual Office Medical Administration Services Can Help Your Healthcare Practice
10/12/2022
How Virtual Office Medical Administration Services Can Help Your Healthcare Practice
Have you ever said, If only our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/
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Managing Employees When They Make Mistakes - Addressing Employee Performance
09/28/2022
Managing Employees When They Make Mistakes - Addressing Employee Performance
Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example: Petty theft (personal gain) Snooping in patient or employee records (disregarding policies) Faxing a report to the wrong recipient (carelessness) Using patient or employee information to cause harm (malice) When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate. In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices. Show Notes 00:00 Welcome 01:00 Introduction Stacey Messner, Leader In HR StaceyMessner.com 05:29 Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources. 06:37 Scenario: Privacy incident in Ontario using workplace restoration Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. 10:09 Workplace restoration is about trust 14:39 Scenario: Looking at patient records 17:36 HR Checklist 19:16 What happened from their perspective? Being a better listener 26:37 Other scenarios 33:29 Consequences – Practice Management Success Tips 34:21 Get Stacey Messner Listen Differently Tip Sheet at See all the show notes:
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Build Your Authority, Appeal, and Profit as an Author
02/07/2022
Build Your Authority, Appeal, and Profit as an Author
In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well. Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster? Would you like more referrals from other providers to your practice? You can accomplish these goals when you build your authority, appeal, and profits as an author. When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle. The fact of the matter is that both groups need strategies and with these strategies they can be successful. Breaking strategies down into manageable nuggets is where authors find success. Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book. Linda will walk you through some of the essentials for creating a profitable book that represents you well. If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that! See all the show notes:
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Lessons From The Babylon Telus Health OIPC Investigation Report
01/10/2022
Lessons From The Babylon Telus Health OIPC Investigation Report
You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business. Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding key criteria when reviewing (or preparing) your privacy impact assessment (PIA) policies, procedures information management agreements (IMA) privacy and security awareness training data storage outside of Alberta See all the show notes at https://PracticeManagementNuggets.Live
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5 Critical Things Healthcare Practitioners Need To Have A Profitable Business
09/11/2021
5 Critical Things Healthcare Practitioners Need To Have A Profitable Business
In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.
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How To Build a Legal Foundation For Your Healthcare Practice | Episode #101
07/04/2021
How To Build a Legal Foundation For Your Healthcare Practice | Episode #101
In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.
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What’s New In Cybersecurity In Healthcare | Episode #100
05/03/2021
What’s New In Cybersecurity In Healthcare | Episode #100
What has been happening lately in cybersecurity in healthcare? Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you! Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks. Meet Anne Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. To find more, see My Takeaways Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets. Secure the network Secure the people Disaster recovery plan Show Notes 00:10 Introduction 00:54 03:00 COVID-19 biggest influence on digital transformation 07:01 10:31 Anne’s recommendations basic steps for healthcare practices 18:08 Diagnostic Imaging clerical staff snooping - Red Deer Advocate. Apr. 13, 2021 25:16 28:00 Top 3 Tips Incident free 2021 29:08 30:00 Practical Privacy Officer Strategies
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5 Steps to Prevent Employee Snooping
04/19/2021
5 Steps to Prevent Employee Snooping
Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’. Snooping is a violation of trust between patients and healthcare providers. Snooping is illegal. When there is an offence under privacy legislation like the Health Information Act, there may be charges, fines, penalties, or loss of employment. You can easily use these 5 steps to prevent employee snooping in your healthcare practice.
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Table-Top Privacy Breach Fire Drill
04/09/2021
Table-Top Privacy Breach Fire Drill
Use Table-Top Privacy Breach Fire Drills to Protect Your Practice
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Do You Need To Amend Your PIA?
12/18/2020
Do You Need To Amend Your PIA?
You might need to amend your PIA if you want to: add a new digital health app or patient portal to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, or the CII or CPAR projects, expedited Netcare Privacy Impact Assessment, use the internet to get telehealth on-line consultations for your patients, update your participating custodians and privacy officer, and regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA). A PIA is a practical business tool in your healthcare practice. A PIA is an important tool that you can use to help you with project management. It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money. The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently. Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information. Show Notes 01:14 Introduction Jean L, Eaton 05:08 What Is A PIA 06:46 Purpose of a PIA 10:53 PIA Facilitates Discussion 11:57 PIA Will Help You Select Vendors 13:38 PIA Process 16:12 What is a p-ORA? 17:20 When do you need a privacy impact assessment (PIA) amendment? 19:17 Is It A New PIA or Amendment? 20:55 Common scenarios 21:47 Change in Custodians 22:38 New Location 23:17 Alberta Netcare Portal 24:47 Previous PIA is more than 2 years ago 25:20 Telehealth 26:16 PIA Timeline 28:04 10 Steps To Prepare Your PIA Amendment 28:14 Step 1 Locate Previous PIA 31:03 Step 2 Review Your Current IT 40:07 Step 3 Review Policies Procedures 40:43 Step 4 Review Your Safeguards 41:34 Step 5 Authorizing User Permissions 43:43 Step 6 Training Policies 45:21 Step 7 Access and Correction Requests 47:06 Step 8 Masking 47:37 Step 9 Responding To Breaches 50:06 Step 10 Next Steps 52:20 Summary 53:29 Remote Working Telehealth Tools PMS Tip Remote Worker Privacy And Security Checklist: PIA Template Remote Working and Virtual Care: 55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist 55:58 Health Information Management Privacy and Security Policy and Procedure Template 56:10 3 Options To Help You With Your PIA
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Who Is Doing The Recalls In Your Dental Practice?
10/28/2020
Who Is Doing The Recalls In Your Dental Practice?
If you have an appointment schedule with a lot of openings, you might need a patient recall program. If you don't have many recall appointments in your schedule, you might need a patient recall program. If you want to add additional or your first dental hygienist, you might need a patient recall program. If you have patients that haven't seen you for a long time, you might need a patient recall program. Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program. Show Notes Publish October 27, 2020 00:59 Introduction Jean L. Eaton 01:59 Welcome Joanne Williams 04:19 Pink elephant 05:15 Joanne Williams’s #1 Tip Be consistent with your patient recall program. What Is A Patient Recall Appointment 06:38 Why Are Dental Appointments Important to the Dental Practice? 07:42 Benefits Of A Patient Recall Program 08:20 Examples of Using Patient Recall Program 09:22 Metrics to Monitor 14:45 How To Start A Practice Management Program 15:40 Who In a Dental Practice Is Responsible for a Patient Recall Program 20:14 Benefits of Using Remote Team Working With Your Practice 22:35 U R Du Services On-boarding 25:27 Offer 30% off First Month Service Receive 30% off your first month services. Offer runs until December 31, 2020.
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Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095
09/20/2020
Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095
When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine. Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine. Meet Dr. Michael Greiwe Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad. To find more, see and . Show Notes Publish Sept 22, 2020 00:45 Introduction Dr. Michael Greiwe 02:42 “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe 05:14 What is Telehealth 08:53 OrthoLive Available on the App Store readily available to providers and patients 10:22 Digital Health Misconception that patients don’t want to use telehealth 11:07 “90% of Patients Prefer Telemedicine over in-office visits.” 11:54 When Is A Practice Ready To Implement Telehealth? 14:54 Processes is the way to run your practice efficiently 15:39 Future trends in telehealth 17:27 Confidence Growing with Telemedicine 18:27 Patient Access is the Beauty and the Power of Telemedicine 19:18 Lessons Learned From 500,000 Telehealth Visits – Top 3 19:45 1. Band Leader 20:10 2. Understanding Where The Low Hanging Fruit Is 20:56 3. Technology Platform Super Easy for Patient Access and Efficient for Providers 22:38 Opportunities in Canada Key word Searchie
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How AI Improves EMR Auditing
09/07/2020
How AI Improves EMR Auditing
Healthcare providers, clinic managers have three common myths about EMR user monitoring auditing.
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How To Keep Privacy Awareness Top Of Mind
08/30/2020
How To Keep Privacy Awareness Top Of Mind
Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind. How do you keep Privacy Awareness top-of-mind in your practice? As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison! Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Here are some easy to implement tips to help you get started with your privacy awareness program. Show Notes Publish Aug 31, 2020 11:16 Introduction to Jean L. Eaton Are you on Instagram? Me too! Tag me @Infomanltd 00:37 Privacy Awareness Training 03:09 Example - Should You Provide Your Child's Health Insurance Number to the School? For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner The example video will be available soon for download in this lesson. 08:39 Health Information Privacy and Security Policies and Procedures Manual 09:45 Practice Management Nuggets For Your Healthcare Practice Podcast 10:15 Privacy Awareness Training course 10:57 Practice Management Success membership 11:09 CyberSecurity Awareness Month Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career! Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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How To Make LinkedIn Work For You!
08/17/2020
How To Make LinkedIn Work For You!
Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business? You have heard that LinkedIn is THE place to grow your career and your professional presence But you are wondering what the correct etiquette is, and the best practices for your LI profile? Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence. If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned! Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business. Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability. Meet Janice Porter Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability. Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters. Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties. To find more from Janice, download Show Notes Publish Aug 17, 2020 00:59 Introduction Jean L. Eaton 01:10 Welcome Janice Porter 08:40 Pink elephant 09:00 Janice Porter’s #1 Tip 11:00 Why Linked In 11:55 Step 1 Be Authentic 12:40 Step 2 Create An Optimized Headline 14:58 First Impression 16:50 Step 3 Be Visible 18:23 Step 4 Be Personal 20:46 Step 5 Make New Connections 23:27 Is It Worth It? 24:45 Summary 5 Tips 32:06 Janice’s Offer Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!
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Merging Your Healthcare Practice – PIA Considerations | Episode #091
08/02/2020
Merging Your Healthcare Practice – PIA Considerations | Episode #091
You might be buying or acquiring an existing healthcare practice to expand the scope of your services, location or space.
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Close, Move, Merge Your Practice |Episode #090
07/28/2020
Close, Move, Merge Your Practice |Episode #090
Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation. Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued administrative, technical, and physical safeguards of the patient health records. Patients and clients have a unique trust with their healthcare provider. They trust that you will provide them continuing healthcare and continued access to their own health information that you have recorded. You are also expected to securely keep their personal health information and follow your professional college standards and health information privacy laws. In this episode Jean L. Eaton will help you with Provide clarity about records management in your group or shared practice. Guide you to develop health records management plan when you close, move, or expand your chiropractic practice. Contribute to the health information privacy compliance. Get the show notes and links to the templates at Show Notes 01:49 Introduction to Jean L. Eaton Are you on Instagram? Me too! Tag me @Infomanltd 03:05 Close, Move, Merge Your Practice 04:32 Continuing Care and Treatment 05:44 Custodian Defined Under HIA 08:34 Patient Records 09:22 Steps When You Close Your Practice 10:05 Notice To Patients Template Forms – see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice Template Procedures - see the Practice Management Success Tip! https://InformationManagers.ca/closing-your-healthcare-practice 12:16 Records Requests, Fee Schedule 14:49 Patient Access To Their Own Health Record 16:33 Moving vs Closing Timelines 18:37 Notify Others 19:19 How To Manage Conflicts 22:08 Information Management Agreement / Information Sharing Agreement Download the Practice Management Success Tip – . 22:45 Inventory Patient Records 25:14 Retention, Archive, Destruction 27:45 Electronic Transfer, Data Migration, Quality Assurance, Privacy Impact Assessment (PIA) 31:19 Practice Management Success Tip Download https://InformationManagers.ca/closing-your-healthcare-practice 32:39 Discussion 33:12 Searchie 33:38 Follow Me on Social Media Do you have a question about practice management or privacy compliance? Would you like to be a guest on Practice Management Nuggets? Send me an email at
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Remote Working Privacy Breach Pain Prevention | Episode #089
06/13/2020
Remote Working Privacy Breach Pain Prevention | Episode #089
In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them!
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Pandemic Incident Response Review
05/13/2020
Pandemic Incident Response Review
Each healthcare practice has been impacted by the COVID-19 pandemic.
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What Healthcare Providers Need To Know About Computer Security And Standards | Episode #087
04/20/2020
What Healthcare Providers Need To Know About Computer Security And Standards | Episode #087
Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask?
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Risk Analysis - Remote Working and Virtual Health | Episode #086
03/25/2020
Risk Analysis - Remote Working and Virtual Health | Episode #086
Is Remote Working A Good Choice For Your Healthcare Practice? In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information. Remote Work May Be Available to Employees Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include: Business continuity - due to technical, physical, or other unusual circumstances. Work levelling – volumes of work are distributed to another location usually for a short duration. Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site. Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too. The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information. Is Remote Working Good For Your Business? As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to Determine if remote working is appropriate for your employees. Identify what clinic / business resources need to be provided to the employee remote worker. What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information. In this podcast episode, Jean Eaton shares how to prepare a risk assessment that you can use as part of your PIA submission for Remote Working and Virtual Health.
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What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085
02/04/2020
What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085
Subscribe: | | | | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle who shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences. Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have. Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does. You can find Donna on social media, too! https://kardonhq.com | | | Show Notes Recorded: January 17, 2020 (you can fast forward to your favourite section) 01:04 Help Me With HIPAA Fan Club It’s not about compliance. It’s about patient care. 03:04 Introduction Donna Grindle 09:00 More Similar Than Different US / Canada 09:33 US / Canada Terminology 18:00 What If There Isn’t A BAA / IMA? 19:00 Tips: Healthcare Provider Selecting A Vendor 26:00 Tips: Vendor Selecting A Healthcare Client 32:00 Liability – What Is It? 34:33 Time Frame To Report And Notify 36:38 Reportable Breach / Security Incident 39:37 Incident Response Plans 40:22 Cyber Security Insurance 42:15 Is Hacking An Act Of War? 44:15 How Big Is Your BAA / IMA? 45:35 Key Points In Your BAA / Information Manager Agreement 48:59 THE HIPAA Boot Camp! 2020 Spring Dates: March 23, 24, 25 Check out these episodes where Donna and David share more vendor vetting and BAA tips. •Ready for extreme vendor vetting? – Episode #150 •7 Questions to Ask Your Vendor – Episode #218 Need more information about Information Manager Agreements? See New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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PIPEDA’s Mandatory Privacy Breach Notification | Episode #084
01/07/2020
PIPEDA’s Mandatory Privacy Breach Notification | Episode #084
Organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law, are required to report to the Office of the Privacy Commissioner (OPC) any breaches of security safeguards involving personal information that pose a real risk of significant harm to individuals. They also need to notify affected individuals about those breaches, and keep records of all data breaches within the organization. On today's podcast, PIPEDA’s Mandatory Privacy Breach Notification, we will look at how PIPEDA applies to healthcare organizations and the vendors that support them. The Privacy Commissioner shares lessons learned after one year of mandatory breach reporting requirements under PIPEDA. Does PIPEDA Apply To You? PIPEDA applies to private sector businesses across Canada with the exception of Quebec, Alberta, and BC. In these provinces, provincial legislation wish is substantially similar to PIPEDA applies. In all cases, businesses which handle personal information which crosses provincial or national borders fall under PIPEDA regardless of which province that they are based in. In Alberta, we have privacy legislation called the Health Information Act (HIA) that takes precedence over PIPEDA and Alberta's Personal Information Protection Act, (PIPA). If a business, like a physician's office, has a privacy breach which includes health information, then the custodian of the physician office must report the privacy breach following the HIA regulations. If it's employee information or other non-health information is included in the breach then that triggers privacy breach notification under PIPA. Sometimes, a breach can include both types of information and the physician office must notify under both legislation. In BC the Personal Information Protection Act (PIPA) is BC's private sector privacy laws has also been deemed substantially similar to the federal private sector privacy law. BC does not have health information specific privacy legislation, so PIPA applies to private organizations in BC, including physician practices, and governs how the personal information about patients, employees and volunteers may be collected, used and disclosed. If you are a business in Canada, for example, an electronic medical records (EMR) business and you have a data center in Canada where all of your clients provide their information and store it in your data center, the EMR vendor likely falls under the PIPEDA regulations. The vendor may be responsive to other legislation as well. If you are an EMR vendor, you do not directly comply with the HIA in Alberta because that applies only to custodians. However, as an information manager of a custodian under the HIA, you have some obligations under the HIA in the event of a privacy breach. But that does not mean that you don't also have obligations under PIPEDA. Listen to the podcast to learn more! Show Notes You can advance the audio to the time entries 03:00 PIPEDA 03:18 Does PIPEDA apply to you? 04:11 Alberta 04:53 British Columbia 05:26 EMR vendor and businesses that support healthcare practices 06:52 What is personal information 07:44 Why is privacy important? In 2017, 65% of large organizations with more than 100 employees indicated that they were privacy aware, but only 43% of small businesses indicated that they were privacy aware. 09:11 What Is A Privacy Breach 12:44 PIPEDA Mandatory Privacy Breach Reporting Process 12:55 Keep Records 13:27 ROSH 14:04 Report to the OPC 14:10 Notification Information Manager Agreement – should indicate if a vendor should directly notify a patient about the privacy breach or if the custodian will do the notification. The Information Manager Agreement should also identify which party (parties) is responsible for the cost of notification. See the Practice Management Success Tip – Top 3 Agreements https://InformationManagers.ca/Top-3 15:46 What is ROSH? 17:47 What information, circumstances of the breach. 19:33 CASL Canada’s Anti-Spam Legislation 20:34 Good Privacy Is Good For Business When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, . I am here to help you protect your practice. How to Manage a Privacy Breach with Confidence The will help you with prevent privacy breach pain and give you the tips, templates, training, and tools that you can use right away to prepare your privacy breach response plan: In the world of privacy breaches ‘If’ has become ‘When’. Will you be ready? course available now! New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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How To Correctly Identify Patients And Use Photo ID | Episode #083
12/10/2019
How To Correctly Identify Patients And Use Photo ID | Episode #083
Subscribe: | | | | Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: 27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources mentioned in this podcast, In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards. Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors. Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records! Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration. Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic. Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification. Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach. Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, and let me help you with your Practice Management Success! Show Notes Recorded May 21, 2019 You can advance the audio to these time markers: 00:38 How To Record Patient Identification 03:48 Risks Not Correctly ID Patients 05:05 Patient Safety Alert 05:20 Importance Of Correct Patient ID 08:15 Health Care Card Security Education to the patient to ensure that they understand the importance of correctly identify the patient means they get the right health care service. 10:35 Verify Patient ID 14:40 Policies and Procedures 15:16 New Patient Registration Form 16:49 Don't Photocopy The ID Remember - if you don’t need the information to provide a health service, don’t collect it. You don’t have legal authority to make a photocopy the ID or the drivers license number. 17:57 Don't Photocopy the AHCIP Card 19:40 I’m happy to help you to identify a good process in your clinic to correctly identify patients so that you can continue to provide good care to your patients. Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082
11/09/2019
Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082
Subscribe: | | | | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT) Think that IT has them covered and that ransomware won't happen to me! Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't have a written mandatory cyber security awareness training plan. Don't have an independent cyber security risk assessment and management plan annually. Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business. Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082 Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice. Show Notes Recorded October 29, 2019. You can advance the audio to these time markers: 01:12 Introduction Anne Genge 02:00 How did you get started in security in healthcare? 04:34 IT support is not enough to prevent cyber security crime 05:17 #1 Tip Get a Cyber Security Risk Assessment What Should Healthcare Practices Know About Security Risk Assessments? 06:37 What is ransomware? 07:32 Why should healthcare providers be worried about this? 10:12 Data loss often happens even when you can de-encrypt the data often resulting in 15% loss Without proper remediation, repeat ransomware attacks can happen. 12:16 Cyber security risk assessment annually as part of your routine management plan 05:16 Parking of trust 21:21 Why backup other business data outside of the practice management system? 23:47 What is an acceptable recovery time? 25:50 Policies, procedures, and training creates clarity and rules, people behave better. 29:15 Costs of a privacy breach to a small dental practice 30:12 How your staff can prevent ransomware 33:40 Difference between information technology IT support and cyber security professionals 36:55 What is a cyber security risk assessment? 39:30 Who needs a security risk assessment? Do this now: Go to: Get started with a quick on-line self assessment. Book a 30 minute consultation with Anne! Follow Anne and Alexio on social media for more training and tips. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit . Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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Improved Communication, Improved Business | Episode #081
11/05/2019
Improved Communication, Improved Business | Episode #081
Subscribe: | | | | Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081 Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice. Show Notes Recorded August 2019. You can advance the audio to these time markers: 00:12 Introduction Dr. Angela Mulrooney 04:40 The Passion Pursuit – How Your Passion Will Make You Prosperous 06:39 What does a dental practice coach do? Production coaching Communicate effectively with the patient 08:50 Marketing coaching 11:00 Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice? 14:20 Who is the ideal practice provider who will most benefit from a dental practice coach? Someone who is ready to level-up. 14:26 Are you ready to level up? What kind of outcomes could you expect? Communication improvements may generate $250,000 improvement in production. 18:07 Communication between front line staff and patients 19:29 Marketing in a dental practice – what is a good mix between traditional and social media? 21:57 On-line reviews Content support, social media support, social media trends 26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach? 27:40 Book a 1 hour Strategy Call With Angela 28:27 Upcoming Marketing Book Credible Influencer Marketing for Professionals Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership. If you are not a member of Practice Management Success, yet—what are you waiting for? With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit . Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you! Reviews for the podcast on whatever platform that you use is greatly appreciated! When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review. Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor with Information Managers Ltd.
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Do You Know Where Your Policies and Procedures Are? | Episode #079
11/03/2019
Do You Know Where Your Policies and Procedures Are? | Episode #079
Subscribe: | | | | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC). When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, . I am here to help you protect your practice. PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting. Jean L. Eaton, Your Practical Privacy Coach References Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again? Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily. Well, that’s easy to do now! If you heard something on this podcast that you want to re-visit, go to and enter the keyword in the magic box. You will automatically be brought to the podcast at the exact spot where we talked about it. This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.
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