1983: Practice Management Education
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 05/13/2024
1997: Hacking the Consult
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have a presentation titled "Hacking The Consult" from the Dental Success Summit 2024, where Dr. Taher Dhoon shared his insights and innovative approaches to dental consultations. Dr. Dhoon, co-founder of Colorado Surgical Institute and a DSI Black Belt Coach, emphasized the importance of creating a supportive and communicative environment for patients during dental consultations. He highlighted how dentists can enhance patient understanding and comfort through effective communication strategies, enabling them to comprehend complex surgical procedures like full arch...
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1996: From Application to Onboarding
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark and Dr. Ben Kacos kick off the episode by delving into the critical factors considered when deciding to hire an associate, such as ensuring they can be kept busy, the importance of providing honest feedback, and the necessity of a thorough onboarding process. They share insights into managing unique situations, such as hiring a husband and wife dentist team, discussing the additional layers of complexity this brings and the strategic considerations involved. The conversation touches on the significance of maintaining a steady flow of new patients and the impact of...
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1995: Community, Mentorship, & Mental Health Awareness
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we dive into the dynamic world of dental success with the energetic COO of DSN, Ashlee Hirschfeld. Today, they discuss the critical importance of mental health awareness and the resources available through DSN, like Talkspace, which offers psychiatric and therapy services to its members. The episode also explores the isolation often felt in dentistry and how DSN’s supportive community helps mitigate it. They touch on DSN’s referral program, upcoming dental courses, and practical tips on creating a nurturing and productive workplace. Ashley shares her journey within...
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1994: The Entrepreneurial Spirit
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have a captivating interview with Alison Farber on Method Procurement Technologies' podcast. Mark shares his inspiring and unconventional journey into dentistry. Early in life, a sports injury thrust him into the dental world as a patient, leaving him in awe of the dental professionals who meticulously repaired his teeth. This experience ignited his passion for dentistry, despite the challenges posed by dyslexia and academic struggles. Undeterred, he worked diligently to overcome 20 dental school rejections before finally gaining acceptance to Marquette University....
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1993: Key Performance Indicators
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, from the Dental Success Summit 2024, a panel of esteemed dentists, Dr. Addison Killeen, Dr. Aaron Nicholas, Dr. Kelly Dove, Dr. Deren Flesher, and Dr. Chris Green, delved deep into the critical role of key performance indicators (KPIs) in dental practice management. Hosted by Ashley, the discussion kicked off with Dr. Deren Flesher highlighting the often overlooked cost creep in dental supplies, emphasizing the importance of vigilant monitoring and resource utilization to maintain budget control. Dr. Chris Green shared insights on the effectiveness of using daily, weekly,...
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1992: Core Drivers of a World-Class Organization 2 Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have the part 2 of Mark Costes' presentation at the Dental Success Summit 2024 titled "Core Drivers of a World-Class Organization," where he continues to provide actionable strategies for dental practice success. He introduces a set of frameworks, honed from years of experience and interaction with a multitude of dental professionals, that aim to address common challenges in dental practice ownership. These frameworks revolve around six main pillars which are foundational principles, operational systemization, lifetime patient experience, new patient acquisition, human...
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1991: Core Drivers of a World-Class Organization 2 Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark Costes delivers his presentation titled "Core Drivers of a World-Class Organization." Dr. Costes starts by introducing the prestigious Golden Rhino Award, a highlight since its inception in 2019. He then engages the audience in a box breathing exercise, demonstrating how to manage stress in high-pressure situations—a common scenario in dental practices. Mark sets the stage for a detailed case study on one of the summit's most successful members, Dr. R., which promises to provide practical insights into the application of the principles discussed. He offers an...
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1990: Navigating Tax Credits & Liabilities
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have guest, Stephen Nance, partner and vice president at Drilldown Solution. Stephen has a wealth of experience in taxation, beginning his career as an auditor with the Utah State Tax Commission before transitioning to DrillDown Solution, where he now helps clients mitigate tax penalties and assessments. He discusses how changes in presidential administrations can influence tax obligations and shares strategies for managing tax liabilities to maximize savings. Stephen and Mark delve into the nuances of tax credits, starting with Employee Retention Credits (ERCs)....
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1989: The Indestructible Practice
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have the captivating finale of the 11th Annual Dental Success Summit, Alastair MacDonald presented "The Indestructible Practice," a profound exploration of resilience and strategic foresight in dental practice management. Drawing from his diverse experiences, from the wilds of Africa to high-stakes entrepreneurship, MacDonald emphasized the necessity of preparing for unpredictable challenges that can impact a dental practice. He shared personal anecdotes about his encounters with wildlife and the lessons these experiences taught him about crisis management and...
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1988: Leading with Vision
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have Sydney Robinson, the executive director of DSN, discussing the most recent DSN posts that have garnered significant engagement. Sydney reflected on the recent event she organized in Charlotte, North Carolina, which was a major success. She described how practice leaders came together to share insights and learn from the FOA coaching team, creating a deeply supportive environment. The primary focus was on defining the differences between leadership and management in dental practices. Sydney noted that many office managers lack a clear understanding of their roles,...
info_outlineOn today’s episode, we have a crossover from "Hi, I'm Dr." featuring Dr. Mark Costes, hosted by Akhil Chawla. Mark delves into his journey from clinical dentistry to a broader focus on entrepreneurship and education. Graduating from Marquette University in 2002 and starting his practice in Arizona, Mark quickly transitioned from an associate to owning his first of many dental practices. Over the years, he expanded his operations across Arizona and California, eventually owning 16 practices. Despite this success, Mark found his true passion in the business aspects of dentistry rather than clinical practice, leading him to found the Dental Success Institute in 2012, which focuses on coaching and consulting for dental practices.
Throughout the interview, Mark discusses the challenges and insights he gained from managing multiple practices, emphasizing the importance of systems over reliance on individual personnel. He also highlights his shift towards education and philanthropy, particularly through his involvement with the Colorado Surgical Institute and founding Smile Outreach International.
Akhil and Mark explore the intricacies of dental practice management, the impact of dental insurance on the industry, and the future of dental service organizations (DSOs). They discuss the importance of balancing business acumen with clinical skills and how dentists can better position themselves as entrepreneurs. The conversation also touches on the need for systemic changes in dental education and the insurance landscape to better support both practitioners and patients.
This episode provides valuable insights for dentists who are looking to expand their professional horizons beyond clinical work and into areas like business management, education, and entrepreneurship within the dental industry.
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