The Dentalpreneur Podcast w/ Dr. Mark Costes
The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let’s face it. Dentistry can be a frustrating and isolating profession… but you don’t have to be an island anymore. It’s possible to become more profitable, less stressed and more fulfilled in your career and it’s our mission is to help you get there.
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1977: Extreme Ownership Pt. 3
05/03/2024
1977: Extreme Ownership Pt. 3
On today’s part 3 episode, audience members had the unique opportunity to interact directly with Jocko Willink, posing insightful questions that delved deeper into his experiences and philosophies on leadership and management. The session began with Dr. Summer Kassmel asking about subtle, damaging traits in leaders, to which Jocko emphasized the destructive nature of ego and its ability to block personal and professional growth. He shared anecdotes from his time training SEAL teams, illustrating the critical need for humility and openness in effective leadership. Another participant explored Jocko's recruitment strategies, particularly interested in how he assesses potential team members for his various business ventures. Jocko detailed the rigorous, real-world scenarios candidates are put through—dubbed the 'Jocotest'—to ensure they can handle the actual pressures and responsibilities of the job. The discussion also covered how to maintain flexibility within standard operating procedures (SOPs) to avoid the rigidity that can stifle critical thinking and adaptability among team members. Jocko provided practical advice on ensuring SOPs allow for enough leeway to handle unexpected challenges effectively. The session was not only a deep dive into the intricacies of leadership but also a testament to Jocko's profound impact on his listeners, many of whom expressed profound gratitude for the insights they had gained from his books and talks. His responses reinforced the importance of adaptability, preparation, and emotional intelligence in leadership—themes that resonated strongly with the professional audience at the summit. EPISODE RESOURCES Subscribe to
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1976: Extreme Ownership Pt. 2
05/02/2024
1976: Extreme Ownership Pt. 2
On today’s part 2 episode, recorded live at the 2024 Dental Success Summit in San Antonio, Texas, Dr. Mark Costes sits down with Jocko Willink for a riveting discussion on leadership and change management. Jocko elaborates on his experience with instituting new processes within teams, particularly a more effective system of information collection during his military career. He emphasizes the importance of setting realistic expectations and being open to feedback to overcome resistance and enhance operational efficiency. Jocko also explores the concept of 'dichotomy of leadership', sharing insights on how leaders can maintain balance and flexibility in their roles to foster a productive work environment. He highlights the need for leaders to recognize their emotional triggers and employ detachment techniques to remain calm and focused during high-pressure situations. Furthermore, Jocko touches on the profound personal impacts of his military service, reflecting on the losses he endured and the deep appreciation for life these experiences instilled in him. He ties these reflections back to business and leadership, advocating for a focus on meaningful, people-centered goals rather than mere profit maximization. EPISODE RESOURCES Subscribe to
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1975: Extreme Ownership Pt. 1
05/01/2024
1975: Extreme Ownership Pt. 1
On today’s episode, recorded live at the 2024 Dental Success Summit, host Dr. Mark Costes sits down with Jocko Willink, a former U.S. Navy SEAL commander and celebrated author of "Extreme Ownership." The discussion dives deep into the principles of leadership and ownership, particularly how these concepts apply not only in the battlefield but also in professional settings such as dental practices. Jocko shares riveting stories from his military career, emphasizing the critical nature of true ownership and the dangers of micromanagement. The episode features a live Q&A session, offering attendees the unique opportunity to engage directly with Jocko's insights on leadership, resilience, and team management. This session is a must-listen for anyone interested in enhancing their leadership skills and understanding the profound impact of taking ownership at all levels of an organization. EPISODE RESOURCES Subscribe to
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1974: Mastering Dental Practice Management
04/30/2024
1974: Mastering Dental Practice Management
On today’s episode, we welcome back Dr. Chris Green, a dynamic dentist and entrepreneur who founded Green Dental Care in 2018. Dr. Green shares insights on his journey from starting a practice from scratch to experiencing rapid growth, leading to a strategic partnership in 2023. As a DSI black belt coach and co-founder of the Practice Launch Pad, Dr. Green offers a wealth of knowledge on effective dental practice management. During their conversation, Dr. Green discusses his collaboration with Dr. Addison Killeen on a new book aimed at addressing current challenges in the dental workforce exacerbated by COVID-19. The book focuses on optimizing dental assistant training to enhance practice efficiency and patient care. Dr. Green elaborates on the structure of the upcoming manual, which includes comprehensive guides, tests, and digital resources to support both new and transitioning dental assistants. Listeners will gain practical advice on creating a robust onboarding process, the importance of systematic training, and the integration of a tiered competence and compensation system. Dr. Green emphasizes the significance of adapting these systems to individual practice needs to foster a supportive and efficient work environment. This episode is a must-listen for dental professionals seeking to elevate their practice through strategic staffing and operational excellence. EPISODE RESOURCES Subscribe to
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1973: Beyond the Numbers
04/29/2024
1973: Beyond the Numbers
On today’s episode, Dr. Mark Costes catches up with Jake Conway, the analytics guru behind Custom Practice Analytics and a foundational figure at DSI. They reminisce about their early days as office mates and discuss the evolving challenges in dentistry post-COVID. As practices face new hurdles, Jake shares insights on the universal struggles dental offices are experiencing nationwide, from staffing to patient management. The conversation pivots to the critical role of effective practice analytics in navigating these changes and the benefits of having a supportive network to avoid isolation in problem-solving. Additionally, they touch on the strategic timing for practice expansion, the impact of patient no-shows, and how to maintain profitability through analytical decision-making. This dialogue not only dives deep into the financial and operational aspects of running a dental practice but also reinforces the importance of community and shared knowledge in the ever-changing landscape of dentistry. EPISODE RESOURCES Subscribe to
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1972: From Laboratory to Operatory
04/26/2024
1972: From Laboratory to Operatory
On today’s episode, Mark chats with Michael Lomotan, a co-founder and owner of the Dental Success Network. Michael brings a unique perspective to dentistry with over 20 years in corporate biotech before diving full-time into the dental world. In this episode, he shares his journey from being "the ultimate nerd" in biotech to playing a crucial role in the dental industry. Michael discusses his daily responsibilities, including managing vendor relations and ensuring profitability through strategic supply negotiations. He also reflects on the advantages of being deeply involved in a community like DSN, which leverages collective buying power to secure significant discounts for its members. This insightful conversation covers a range of topics from the nuances of vendor negotiations to the potential future impact of AI in dentistry. Whether you're looking to optimize your dental practice's operations or explore the intersections of technology and dentistry, this episode is packed with valuable insights. EPISODE RESOURCES Subscribe to
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1971: Core Drivers of a World-Class Organization Pt. 3
04/25/2024
1971: Core Drivers of a World-Class Organization Pt. 3
On today’s episode, we have another segment, in which Mark presents his presentation titled "Core Drivers of a World-Class Organization" at the Dental Success Summit 2024. In the final segment of his presentation, Mark honed in on the essence of leadership as the bedrock for creating a world-class organization. He simplified the concept, arguing that leadership isn't about charisma or grandeur, but about setting clear expectations, holding teams accountable, effective communication, and empathy. He moved on to discuss the 'seasons' of business, emphasizing that success requires periods of intense effort and sacrifice. During such times, he underscored the importance of having open lines of communication with family and significant others to ensure their understanding and support. Furthermore, Mark tackled the common tendency to overcomplicate business. He stripped it back to the basics: revenue minus expenses equals profit, reminding attendees that it's not always about driving production but about managing profitability. He also addressed the importance of measuring and improving less tangible aspects of a business, such as leadership and culture, arguing that these can be methodically tracked and enhanced. Sharing from personal experience, Mark cautioned against measuring success solely by wealth accumulation. He reflected on his own journey to financial success and the realization that it didn't bring the expected happiness or fulfillment, illustrating the importance of nurturing all aspects of life, not just financial ones. Additionally, Mark recognized the value of charisma, the art of conversation, and the ability to build rapport and trust. He shared anecdotes to illustrate these points, including a memorable dinner with author Ryan Holiday and NBA executive R.C. Buford. He concluded by reinforcing the indispensable role of personal accountability in both personal growth and professional development, which would be further explored by guest speaker Jocko Willink. Throughout his talk, Mark's insights painted a picture of the multi-faceted nature of true success and the disciplined path to achieving it. EPISODE RESOURCES Subscribe to
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1970: Core Drivers of a World-Class Organization Pt. 2
04/24/2024
1970: Core Drivers of a World-Class Organization Pt. 2
On today’s episode, we have another segment, in which Mark presents his presentation titled "Core Drivers of a World-Class Organization" at the Dental Success Summit 2024. In this segment of Mark's presentation at the Dental Success Summit, he encourages attendees to become clear on their goals for the weekend and beyond. Mark urges each person to identify the top three reasons they're at the event, as achieving these goals will mark the weekend as a success. For instance, goals could range from finding a business partner to mastering leadership skills or improving the culture within one’s dental practice. Mark emphasizes the importance of understanding the value of one's time, particularly in relation to income goals. He presents a detailed analysis of how to calculate the worth of an hour of work if one's target is a million-dollar annual take-home income. This serves to highlight the need to delegate lower-value tasks and focus on high-impact work. The concept of a "time journal" is introduced, which helps participants assess the activities they should continue versus those they should delegate, based on the value they bring to their practice. Mark delves into the Asana Pyramid of Clarity to illustrate how to break down a big goal into actionable steps, ensuring clarity in what needs to be done to reach those objectives over time. Mark also discusses grit and talent, referencing Angela Duckworth’s work on the subject. He posits that effort counts twice in the achievement equation, emphasizing that consistent effort can make up for a lack of natural talent. Towards the end of the segment, Mark challenges the idea that people have learned all there is to learn and pushes for continuous growth and learning. He describes the high attendance of the most successful individuals at mastermind meetings as a testament to their commitment to continuous improvement, regardless of their current achievements. He concludes by encouraging attendees to take advantage of the available resources and learning opportunities, not just to improve their business's financial aspects but also to develop in other areas of life, as represented by the four quadrants of success: mindfulness, meaning, muscle, and money. EPISODE RESOURCES Subscribe to
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1969: Core Drivers of a World-Class Organization Pt. 1
04/23/2024
1969: Core Drivers of a World-Class Organization Pt. 1
On today’s episode, we have a segment, in which Mark presents his presentation titled "Core Drivers of a World-Class Organization" at the Dental Success Summit 2024, he delves into the essential qualities that distinguish exceptional organizations. With over 5,967 years of collective dental experience in the room, Mark underscores that not all experiences are created equal, emphasizing the value of collaboration and a positive attitude over mere longevity in the field. He contrasts the downbeat energy of a larger, less proactive conference with the spirited, abundant mindset found among the attendees of the Dental Success Summit. Reiterating the infectious nature of negativity, he praises the smaller but mightier group before him, capable of enacting real change in the face of dentistry's myriad challenges. Mark discusses the importance of an abundance mindset versus scarcity, illustrating how the latter can stifle growth and collaboration. He moves on to the pivotal concept of personal accountability, touching on Jocko Willink's teachings on extreme ownership, which align with the summit's ethos of taking responsibility for one's actions. The talk then shifts to prioritized focus, where Mark cites Sam Altman on the power of focusing on the right tasks rather than merely being busy. He redefines the Mastermind Group's battle cry from "Get Shit Done" to "Get the Right Shit Done," stressing the significance of working smart over working hard. Wrapping up, Mark presents the stark disparity between the world's wealthiest individuals and the bottom billions, questioning the allocation of their most valuable resource—time. He closes with a powerful reminder that success and problem-solving at a high level are contingent upon effectively managing one's time, encouraging attendees to apply these principles within their practices and personal lives for unparalleled success. EPISODE RESOURCES Subscribe to
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1968: Turning Words into Wealth
04/22/2024
1968: Turning Words into Wealth
On today’s episode, we welcome back Aurora Winter, a repeat guest known for her expertise as a bestselling author, TV producer, media coach, ghostwriter, and serial entrepreneur. Aurora discusses her approach to transforming words into wealth, leveraging her background in filmmaking and neuroscience to help individuals from various professions enhance their communication skills and achieve substantial results. Whether it's raising capital for a startup, negotiating a raise, or signing a new client, Aurora’s methods have proven effective across the board. In her latest book, "Turn Words Into Wealth," Aurora outlines seven models for generating seven figures through effective communication and book publishing. She shares insights into how prominent figures like Seth Godin, Tim Ferriss, and Hillary Clinton have monetized their messages, emphasizing the importance of not just writing a book but also strategically marketing it to maximize revenue streams. Mark and Aurora delve into the intricacies of building a personal brand through publishing. They discuss how having a book can significantly elevate one's professional stature and open doors to new opportunities. Aurora gives practical advice on how anyone, especially busy professionals like dentists and small business owners, can efficiently write and publish a book using her spoken author method. EPISODE RESOURCES Subscribe to
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1967: KPIs & Strategic Finance
04/19/2024
1967: KPIs & Strategic Finance
On today’s episode, we are back, fresh from the Dental Success Summit in San Antonio, Texas, In this episode, we have Dr. Deren Flesher, a panelist from the Summit's discussion on Key Performance Indicators (KPIs). Dr. Flesher dives into the significance of KPIs in dental practices, sharing insights on hygiene efficiency and supply management, highlighting the importance of being well-prepared and having efficient systems in place. Drawing from his own extensive experience, Dr. Flesher elaborates on the complexities of personal finance, the impact of investment choices, and the benefits of strategic tax planning. With a focus on personal finance and investment, Dr. Flesher discusses his journey through entrepreneurship and his proactive approach to financial stewardship. He emphasizes the crucial nature of starting financial planning at the moment of realization, regardless of career stage. For those feeling behind, he offers encouragement and a strategic perspective, advocating for diversification and the careful balance between managing debt and seizing investment opportunities. Listeners seeking personal finance guidance or interested in learning more about Legacy Point can reach out to Dr. Flesher directly. His passion for educating and empowering dental professionals in financial matters shines through as he invites open conversations about money and investment strategies. He reassures listeners that it's never too late to start and that proper planning can lead to financial freedom, enabling more life choices and opportunities outside of the operatory. EPISODE RESOURCES Subscribe to
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1966: The Consequences of Team Turnover
04/18/2024
1966: The Consequences of Team Turnover
On today’s episode, we have an invigorating discussion led by Dr. Mark Costes at a TPL event, where he navigates the crucial elements of building a robust practice culture and becoming an effective leader. Mark shares his strategic insights on open communication, the financial impact of staff turnover, and the essential roles of a leader in a thriving dental practice. Learn how to turn subjective leadership concepts into actionable strategies with the aim to foster a supportive and efficient workplace. Mark emphasizes the importance of core values, such as open and honest communication, in negotiating HR challenges and maintaining a productive work environment. Insights into the high cost of staff turnover and strategies to mitigate these expenses through cultural improvements and effective leadership. The introduction of a turnover costs formula, revealing the substantial financial savings achievable by retaining employees. Mark delves into the nuances of building a strong practice culture and how it relates to leadership skills and organizational success. Practical advice on confronting and resolving toxic behaviors within the team to protect and nurture the practice as a whole. The concept of "living, breathing organisms" as an analogy for dental practices, highlighting the need for proactive management and the removal of toxicity to maintain health. The roles of a leader are laid out, focusing on defining visions, setting clear expectations, monitoring results, and fostering team member growth. Introduction of the DSI Leadership Assessment as a tool to turn the subjective idea of leadership into objective measures. Strategies for conducting effective meetings, utilizing the PETA (Presence, Intention, Time, Agenda) model to ensure focus and productivity. A look at the weekly growth meeting, where teams align on wildly important goals (WIGs) to ensure everyone is contributing to the practice's direction. Mark stresses the significance of regular performance reviews and setting a positive tone for meetings through recognition and shared objectives. EPISODE RESOURCES Subscribe to
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1965: Leadership, Discipline, & the Path to Success
04/17/2024
1965: Leadership, Discipline, & the Path to Success
On today’s episode, we bring you insights from a 2019 mastermind session with Mark, as he unpacks the essence of leadership, self-discipline, and strategic goal setting. Anchored by a powerful quote from Dr. John Maxwell, Mark delves into the significance of leading oneself as the cornerstone of success in every facet of life. Listeners will gain an understanding of the importance of baselines, the Four Futures framework, and the continuous evolution necessary for personal and professional fulfillment. Show Notes: Mark kicks off with Dr. John Maxwell's wisdom on the pivotal role of leadership skills in achieving success and fulfillment. The theme revolves around leadership, self-discipline, and the art of execution, alongside the reasons behind procrastination and hitting ceilings of complexity. The criticality of baselines in goal setting, especially across the Four Futures: mindfulness, meaning, muscle, and money, is emphasized. A personal story highlights the necessity of difficult decisions in leadership for the health of an organization, touching upon loyalty and cultural assessment. An introduction to the Master Assessment Scorecard for personal development and business progress. Insights on recalibrating baselines, the evolution of belt classification in a dental practice, and managing fluctuating cultural assessment scores. A deep dive into maintaining awareness across all life quadrants, adjusting focus as needed without losing sight of overall progress. The conversation concludes with the call to continually develop leadership and self-discipline for growth across all Four Futures. Reflect on your own leadership journey and consider where you can tighten your self-discipline. Are your goals clearly outlined with actionable baselines? Remember, the journey to mastery is continuous, and recalibration is a part of the process. Share your thoughts and progress with us, and join the conversation as we explore how to lead a balanced, successful life. EPISODE RESOURCES Subscribe to
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1964: Predictable Doctor Scheduling Pt. 2
04/16/2024
1964: Predictable Doctor Scheduling Pt. 2
On today’s episode, we hop into the second part of this series, where Dr. Jason Tanoory gets into the nitty-gritty of effective communication and scheduling. Learn how routers and open dental chart notes can transform your practice's appointment setup. Discover the benefits of customized scheduling templates and the importance of adhering to daily appointment limits. Dr. Tanoory wraps up with sage advice on leadership, accountability, and the impactful consequences of scheduling decisions in dental practice management. Key Points Discussed: Enhancing patient satisfaction through clear communication and expectation management Structured scheduling systems for streamlined appointment organization Tailoring scheduling templates to individual doctors' needs for increased efficiency Implementing firm guidelines to maintain a stress-free, efficient practice environment Leadership's role in enforcing scheduling discipline and coaching teams for optimal performance Implement the valuable tips shared by Dr. Tanoory in your practice and witness the change in your team's dynamics and productivity. Remember to leave us a review and share your scheduling success stories inspired by this episode! EPISODE RESOURCES Subscribe to
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1963: Predictable Doctor Scheduling Pt. 1
04/15/2024
1963: Predictable Doctor Scheduling Pt. 1
On today’s episode, we hop into the first part of a two-part series where Dr. Jason Tanoory delves into the art of balancing a bustling dental practice with personal life. With a focus on maintaining a high-performance team, Dr. Tanoory shares how maintaining personal interests, such as his passion for cold plunges, contributes to a well-rounded life. Listen in for strategies on efficient practice scheduling that optimizes productivity without sacrificing the human touch necessary for professional and personal growth. Key Points Discussed: Dr. Tanoory's journey to success in operating multiple dental practices Work-life balance: integrating personal hobbies like cold plunges Efficient scheduling techniques to maximize dental practice productivity The importance of generosity in fostering both professional and personal development Stay tuned for the second part of this series for more on structuring your practice's schedule for success, and don't forget to subscribe to our podcast for more insightful discussions with leaders in dentistry. EPISODE RESOURCES Subscribe to
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1962: Maximizing Potential
04/12/2024
1962: Maximizing Potential
On today’s episode, we revisit a 2019 mastermind session with Mark at the helm, discussing profound strategies for personal and professional growth. This session, packed with actionable advice, focuses on achieving balance across four critical areas of life: mindfulness, meaning, muscle, and money. Mindfulness Mastery: Explore techniques for enhancing your mental clarity and focus, including journaling, meditation, and creating a gratitude practice. Discover why these practices are essential for starting your day with purpose and intention. Physical and Space Decluttering: Learn the importance of organizing your physical and digital spaces to improve mental well-being and productivity. Mark discusses the psychological benefits of a tidy environment and how it can lead to better decision-making. Financial Fitness: Dive into strategies for financial health, from managing debts to planning for future wealth. Understand the importance of having a financial safety net and how to approach investment as a dental professional. Professional and Personal Growth: Gain insights into building a practice that not only thrives financially but also aligns with your personal values and goals. Mark emphasizes the significance of aligning professional endeavors with personal well-being. Health and Wellness: Discussion on the impact of diet, exercise, and self-care on overall productivity. Mark shares his personal experiences with different diets and the importance of finding what works best for your body. Legacy and Meaning: Learn how to ensure your professional efforts resonate beyond the office. This includes setting up wills and trusts, understanding insurance needs, and considering the impact of your work on your family and community. Whether you're looking to enhance your dental practice's operations or seeking personal growth strategies, this episode offers invaluable insights. Tune in to implement these practices into your daily life and see substantial improvements in both your personal satisfaction and professional success. EPISODE RESOURCES Subscribe to
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1961: Defining Success
04/11/2024
1961: Defining Success
On today’s episode, we dive into the highlights of Mark's presentation from last year's Dental Success Summit. This episode is essential for anyone striving to understand and achieve their own definition of success, particularly within the dental profession. Understanding Success: Mark starts by challenging the conventional definitions of success, noting how personal and subjective the term can be. He reflects on his own evolving understanding of success, from a straightforward financial goal in his youth to a more nuanced, fulfillment-driven view in his professional maturity. Diverse Definitions: Drawing on the wisdom of figures like Jim Rohn and Winston Churchill, Mark explores how success can range from personal development and perseverance to achieving specific financial milestones. This segment helps listeners reflect on what success truly means to them beyond societal expectations. Strategic Success in Dentistry: Mark discusses his journey from starting Horizon Dental Group to creating a diverse ecosystem of businesses under the Dental Success Universe. This includes ventures like the Horizon Schools of Dental Assisting and the Dental Success Institute, which have contributed significantly to the dental community's development and success. Expanding Horizons: The talk delves into how these ventures not only fulfilled a market need but also provided Mark with platforms for sharing knowledge and training others, reinforcing his definition of success as adding value to the community. Future Aspirations: With the introduction of Smile Outreach International, Mark outlines his vision for establishing dental clinics in the third world, illustrating his belief that true success involves making a lasting positive impact. Join us as we unpack these insights and more, aiming to help you redefine success on your own terms. EPISODE RESOURCES Subscribe to
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1960: Golden Achievements
04/10/2024
1960: Golden Achievements
On today’s episode, we are thrilled to bring you a special presentation from last year's Dental Success Summit, featuring the prestigious Golden Rhino Award. This award celebrates remarkable transformations within the dental community, exemplified by individuals who have achieved exponential growth and success in their practices. The Golden Rhino Award: An introduction to the award and its significance in recognizing outstanding growth and leadership in the dental industry. Spotlight on Success: Explore the incredible journey of Dr. Ben Kacos, Summer Kassmel, and Dr. Matt Slivka, showcasing their phenomenal growth rates of 536%, 262%, and 146%, respectively. Dr. P's Transformation: Dive deep into the case study of this year's Golden Rhino recipient, Dr. P. From his initial struggles and humble beginnings to achieving a remarkable turnaround in his practice. Challenges Overcome: Understand the hurdles Dr. P faced, including navigating business expansion during the pandemic and overcoming regulatory challenges. Blueprint for Success: Insights into the strategies and frameworks that enabled Dr. P's success, including leadership development, team culture enhancement, and operational efficiency. Celebration and Insights: Listen to Dr. P share his personal reflections and future aspirations, providing valuable lessons for dental professionals everywhere. Tune in to learn how these dental professionals turned challenges into opportunities, achieving extraordinary success. Whether you're a dental practitioner looking to grow your practice or someone interested in the stories behind business achievements, this episode is not to be missed! EPISODE RESOURCES Subscribe to
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1959: No Experience? No Problem Pt. 2
04/09/2024
1959: No Experience? No Problem Pt. 2
On today’s episode, we are continuing with the impactful Lady Leaders event from the Dental Success Network, we move into the second part of the presentation focused on advanced office management techniques. Stay tuned as our expert panelists discuss proactive scheduling tools and effective patient communication strategies. Key Points Discussed: Advanced Scheduling Tools: Best practices for using scheduling software to handle cancellations and ensure smooth patient flow. Proactivity in Scheduling: The critical importance of preparation and contingency planning to handle unexpected changes efficiently. Team Communication: How cohesive communication within the team can keep your practice running smoothly. Insurance Verification and Patient Onboarding: Strategies to streamline the new patient experience, ensuring clarity on financial obligations and minimizing last-minute cancellations. Make sure to implement these advanced techniques to enhance your practice’s efficiency. EPISODE RESOURCES Subscribe to
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1958: No Experience? No Problem Pt. 1
04/08/2024
1958: No Experience? No Problem Pt. 1
On today’s episode, we dive into the secrets of creating a high-functioning front office. We’re replaying a 2-part standout presentation from the Dental Success Network’s Lady Leaders event, recorded on September 30, 2021. Join Ashlee Hirschfeld, Summer Kassmel, Krista Butters, and Debbie Dodson as they share invaluable insights on optimizing your dental practice’s operations. Key Points Discussed: Importance of Clear Communication: Delving into how effective communication underpins the entire patient experience. Scheduling Strategies: Unpacking innovative scheduling tactics tailored to financial goals and individual provider efficiency, including block scheduling. Team Culture in Hiring: The pivotal role of meshing cultural fit with skill sets during the recruitment process. Managing Patient Appointments and Cancellations: Strategies for minimizing cancellations and maintaining an optimal schedule. Don’t miss out on these expert strategies to streamline your practice’s front office. EPISODE RESOURCES Subscribe to
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1957: Empowering Dental Teams in Changing Times
04/05/2024
1957: Empowering Dental Teams in Changing Times
On today’s episode, we’re joined by the ever-insightful Dr. Summer Kassmel for a deep dive into the evolving landscape of dental practice management and leadership. Dr. Kassmel, renowned for her expertise and experience in creating high-performing teams and practices, shares her observations on the challenges and changes facing dental professionals today. Listeners will benefit from Dr. Kassmel's expert analysis on a range of topics, including: The impact of current economic conditions on patient treatment acceptance and strategies for maintaining effective patient communication and trust. Innovative approaches to managing same-day cancellations and no-shows, emphasizing the importance of conveying the value of appointments to patients. The significance of personalization in patient communication, particularly in the confirmation process, and the power of establishing a connection with patients to ensure appointment commitment. Insights into the rising stress levels among dental teams, the phenomenon of healthcare fatigue, and practical advice for dental leaders to support their teams through these challenging times. Dr. Kassmel's personal experiences and strategies for hiring and nurturing a leadership team capable of advancing practice culture and mission. This episode is a must-listen for dental professionals seeking to adapt to the current dynamic environment, enhance their practice management skills, and foster a supportive and motivated team. Dr. Kassmel's wisdom and practical advice offer valuable guidance for navigating the complexities of modern dental practice with grace and effectiveness. Don't miss Dr. Kassmel's upcoming keynote speech at the Dental Success Summit, where she will delve further into creating and empowering a leadership team that aligns with your practice's mission and culture. Join us for this transformative event and take your practice to new heights. EPISODE RESOURCES Subscribe to
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1956: A Revolution in Collaboration & Reform
04/04/2024
1956: A Revolution in Collaboration & Reform
On today’s episode, recorded at DSS 2023 in San Antonio, TX, Dr. Mark Costes delves into a summit that brought together 700 dental professionals, amassing a staggering 6420 years of collective dental experience. This episode is not just a recount of an event; it's a blueprint for transforming the dental profession through collaboration and collective wisdom. As we celebrated a decade of remarkable gatherings, we ventured to a location that symbolically and geographically represented the unity and midpoint of our diverse community. Despite the boutique setting's cozy limit, the energy and potential within these walls were anything but small. We tackle pressing issues facing the dental world today, from the urgent need for dental education reform to navigating the intricacies of dental insurance. With the average dental student burdened by a colossal $292,000 in debt, and the clinical experience waning amidst rising tuition costs, the call for change has never been louder. This episode passionately argues for a systemic overhaul, one that aligns the cost of education with the quality and quantity of clinical training provided. Insurance, a perennial thorn in the profession's side, is scrutinized for its increasing dominance and the stagnation of dentist reimbursements. This discussion isn't just about identifying problems; it's a rallying cry for unity and action against the forces that undermine dental practice autonomy and financial health. We also shed light on the workforce crisis, touching on the gradual yet hopeful signs of recovery as the pendulum swings back towards a more balanced employer-employee dynamic. The episode takes an honest look at the hygiene department's challenges, advocating for dialogue and mutual respect amidst rising tensions and wage disparities. Central to this conversation is the profession's cultural crisis— a lack of professionalism and camaraderie that threatens the very fabric of our dental community. This episode is a plea for a higher standard, where colleagues support rather than undermine each other, recognizing that the strength of our profession lies in unity rather than division. EPISODE RESOURCES Subscribe to
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1955: The Journey from White to Black Belt
04/03/2024
1955: The Journey from White to Black Belt
On today’s episode, recorded at DSS 2023 in San Antonio, TX, Dr. Mark Costes unveils the rigorous standards and transformative journey of achieving DSI's coveted black belt status in dental practice management. With an unwavering focus on excellence, Dr. Costes breaks down the classifications from white to black belt, revealing the core areas of systemization, culture, leadership, and financial control that define the success of a dental practice. He shares compelling stories of dentists who have escalated from the ground up, highlighting the disciplined approach to enhancing practice profitability, system efficiency, and team culture. This episode is a deep dive into the methodologies that have turned average practices into exemplary models of success, offering listeners a clear roadmap to elevate their practices. Dr. Costes emphasizes the importance of facing increasingly complex challenges head-on, a testament to growth and leadership in the demanding world of dentistry. EPISODE RESOURCES Subscribe to
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1954: Deep into the Four Futures
04/02/2024
1954: Deep into the Four Futures
On today’s episode, we embark on a profound journey through the landscape of success, framed by the innovative "Four Futures" framework, which encompasses mind, meaning, muscle, and money. Each quadrant offers a unique lens through which we can evaluate and enhance our lives, challenging us to rethink our definitions of success. The discussion delves deep into the essence of emotional mastery, the richness of personal relationships, the pursuit of legacy, and the tangible metrics of financial freedom. Listeners are invited to explore the delicate balance between professional aspirations and the invaluable treasures of personal fulfillment. The episode also sheds light on the inherent pressures and challenges within the dental profession, underscoring the critical importance of managing stress and cultivating resilience. Through personal anecdotes and reflective questions, the conversation serves as a catalyst for listeners to assess their own lives across these four pivotal areas. In a world where time is our most precious commodity, this episode is a timely reminder to cherish our relationships, prioritize our wellbeing, and navigate our professional journeys with intention and purpose. Whether you're a seasoned professional or just starting out, this episode offers timeless wisdom and practical insights for anyone looking to lead a more balanced and meaningful life. EPISODE RESOURCES Subscribe to
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1953: The Virtual Revolution
04/01/2024
1953: The Virtual Revolution
On today’s episode, we have a fascinating conversation with Dr. Justin Scott. As the CEO of Virtual Dental Offices and a practicing dentist, Dr. Scott has mastered the art of blending innovative practice management with clinical expertise. Fresh from his awe-inspiring trip to Iceland, he shares the breathtaking experience of witnessing the Northern Lights with his mother, along with the challenges of navigating the Icelandic winter. Dr. Scott takes us through the journey of his company, Virtual Dental Offices, highlighting its transformative impact on dental practices by leveraging the power of virtual assistants. Balancing his time between clinical duties and his growing business, he offers a fresh perspective on managing dual roles. The episode dives into the vital role of outsourcing in today's dental practices, addressing the workforce crisis and streamlining operations for efficiency. With his finger on the pulse of practice management, Dr. Scott discusses the tasks that are most effectively handled by virtual assistants, from administrative duties to patient interaction, and assures listeners of the robust security measures in place to protect sensitive patient data. He also shares the lighter side of virtual assistance, revealing some of the personal and unique tasks that these remote team members can take on to simplify one's life. EPISODE RESOURCES Subscribe to
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1952: Loan Repayment & Personal Finance Pt. 2
03/29/2024
1952: Loan Repayment & Personal Finance Pt. 2
On today’s episode, we have the second installment of our deep dive into student loans and financial strategy with Jake Courtney, a financial planner specializing in student loan consulting from Student Loan Planner. We tackle the tangible scenario of "young Mark," a hypothetical new dental graduate saddled with substantial debt and faced with the daunting task of financial planning. This episode serves as a case study, putting Jake's expertise to the test. We navigate through a realistic situation that many new graduates can relate to — weighing the desire for homeownership against the backdrop of significant student loans and an entry-level associate position. Jake lays out the roadmap for managing a whopping $425,000 in loans while still aspiring to financial goals like purchasing a home or saving for retirement. Our discussion unveils the myths surrounding student loan debt and its impact on acquiring additional loans, like those for a mortgage or dental practice. Jake debunks the idea that a large student loan balance necessarily spells doom for future financial ventures. It's not the debt amount that creditors scrutinize, but rather the ratio of your debt payments to your income. Listeners, especially those just starting in their professional journey, will gain insight into the balance between paying off loans and investing in their future. With Jake's sage advice, we learn about the power of maintaining a high savings rate, the importance of not allowing lifestyle creep with increasing income, and strategic tax filing for minimizing student loan payments. The call to action is clear: for those navigating the complexities of student loan repayment, particularly with looming deadlines like the April 30th consolidation tip shared by Jake, it's critical to seek specialized advice. Engage with professionals at Student Loan Planner, and consider an hour-long consultation that promises to be an invaluable investment in your financial future. EPISODE RESOURCES Subscribe to
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1951: Loan Repayment & Personal Finance Pt. 1
03/28/2024
1951: Loan Repayment & Personal Finance Pt. 1
On today’s episode, we have an insightful two-part series, diving into the complex world of student loans and repayment strategies. Joining us is Jake Courtney, a seasoned student loan consultant and financial planner from Student Loan Planner, whose expertise lies in aiding dentists to navigate the often overwhelming terrain of hefty student loans. We explore the evolving landscape of student loan repayment. Jake, hailing from Dayton, Ohio, brings over nine years of financial advice to the table, helping clients forge individualized plans to maximize savings over their loan repayment timeline. We discuss the shockingly high average debt for dental graduates, the potential for reform, and the introduction of income-driven repayment plans like the new SAVE plan. With the possibility of loan forgiveness after 25 years and the daunting "tax bomb" that could follow, we dissect the risks and strategies necessary to manage this significant financial burden. Whether you're fresh out of dental school or years into your practice, understanding the interplay between your adjusted gross income and your student loan payments is crucial. As we wrap up part one of our discussion, we invite you to join us for part two, where we'll delve deeper into these topics. Remember, preparation is key when it comes to managing student debt effectively. If you're seeking guidance on navigating your student loans or planning for potential forgiveness, reach out to a specialized financial planner like Jake and consider tuning into resources like the Student Loan Planner podcast. EPISODE RESOURCES Subscribe to
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1950: Converting Set-Backs
03/27/2024
1950: Converting Set-Backs
On today's episode, we're joined by Mike “C-ROC”, who interviews Dr. Mark Costes for his “What Are You Made Of?” podcast. Mark shares his journey from facing multiple rejections from dental schools to becoming the successful owner of multiple practices and a leading dental coach. With stories of early career struggles, learning the importance of culture and leadership, and how to scale businesses effectively, Mark offers invaluable insights into the mindset and strategies that have propelled him to the forefront of dental entrepreneurship. Listeners will hear about the moments of realization that led to significant changes in Mark's business approach, the role of core values in building a strong company culture, and the impact of mentorship and continuous learning on personal and professional growth. Mark also discusses the potential of artificial intelligence in dentistry and shares his advice for aspiring dental entrepreneurs. EPISODE RESOURCES Subscribe to
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1949: Sustainable Dental Missions
03/26/2024
1949: Sustainable Dental Missions
On today’s episode, we dive into the heart of dentistry and explore the stories that shape our profession. We have a remarkable assembly of guests from the Dental Legacy Foundation. Dr. Dan Nelson, Ryan Passey, Dr. Jared Hill, and Jared Galovich join us to share their recent experiences and the incredible impact of their work in Tanzania. We discuss their inspiring journey with Smile Outreach International and the creation of sustainable dental care in Tanzanian communities. Our guests detail the transformative mission trip that not only provided dental care but also resulted in essential infrastructure projects, such as the construction of a life-changing water tower. From touching ceremonies to the construction of computer labs and visions of new dental schools, this episode is an incredible testament to what can be accomplished with passion and partnership. For those inspired by today's conversation and eager to contribute to these life-altering missions, your opportunity to make a difference is just a step away. Get involved with the Dental Legacy Foundation and Smile Outreach International to continue this wave of positive change. Your skills and donations can help bring consistent, quality dental care and so much more to communities in need. EPISODE RESOURCES Subscribe to
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1948: Inside the Operatory
03/25/2024
1948: Inside the Operatory
On today’s episode, we have friend and fellow dentist, Dr. Ben Kacos, in a conversation that feels both casual and richly informative. They discuss the demands and intricacies of dental practice, from handling complex procedures under sedation to strategic practice expansion. Dr. Kacos shares his personal experience of incorporating a paramedic into his sedation procedures, enhancing both efficiency and patient safety. Dr. Kacos also delves into the challenges of expanding a dental practice and the metrics that indicate when it's time to do so. His growth journey from a small setup to a multi-operatory enterprise offers listeners a blueprint for scaling their operations. The discussion turns towards the demographic considerations of practice location, emphasizing the importance of choosing a place with a conducive patient-to-dentist ratio and potential for growth. Listeners are encouraged to think ahead about their practice's lifecycle, from inception to the eventuality of selling or partnering with larger organizations. Dr. Kacos stresses the importance of demographic research in planning a successful dental practice and provides insights into managing a large team under one roof. EPISODE RESOURCES Subscribe to
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