1985: Blending Business Acumen with Dental Expertise
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 05/15/2024
2007: Achieving Top-Notch Customer Service Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction. Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle...
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2006: Achieving Top-Notch Customer Service Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team. The conversation emphasizes the crucial role of a universal trainer in...
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2005: From Startup to Success
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have Black Belt coach, Dr. Chris Green. Dr. Green is a dynamic and accomplished dentist who founded Green Dental Care in 2018. His practice has seen rapid growth thanks to his meticulous research and extensive preparations, allowing him to reduce his clinical commitments to just three days per month. In 2023, the practice's value reached a point where a strategic partnership made sense. Besides his thriving practice, Dr. Green is a respected author and co-founder of the Practice Launchpad, a valuable resource for dentists looking to build successful practices. In this...
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2004: Maximizing Wealth Through Strategic Investments Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we continue our Part 2 of our discussion with Troy Eckard on the Dentalpreneur podcast! In this episode, we delve into a non-windfall case study, which will resonate with many listeners who haven't experienced a significant liquidation event but are still earning substantial incomes. We discuss the scenario of a dental professional making a million dollars a year without a windfall in sight. Troy uses his own experience to illustrate how to strategically allocate free cash flow above basic living expenses. For instance, with a gross income of a million dollars and...
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2003: Maximizing Wealth Through Strategic Investments Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we welcome Troy Eckard to the podcast. Troy has nearly four decades of experience exclusively focused on domestic oil and gas, making him a top expert in his field. His family-owned energy company, Eckard Enterprises, represents 1800 high-net-worth partners with over $850 million in assets under management, including mineral rights and working interests in midstream pipeline projects. Eckard Enterprises is renowned for its transparency, business ethics, track record, and results. Troy, welcome to the podcast! How are you doing today, my friend? Troy, who was highly...
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2002: Creating A Leadership Team Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability. Expanding on leadership development, she advised against hastily assigning titles...
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2001: Creating A Leadership Team Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership team in enhancing business success and personal fulfillment. She talks about the transformational power of viewing challenges as opportunities, which has propelled her professional life forward. Dr. Kassmel discusses the importance of leadership in...
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2000: 2,000 Episodes!!!
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s 2,000th episode, we celebrate the Dentalpreneur Podcast! Mark takes a nostalgic journey through the evolution of the podcast, reflecting on its origins, growth, and the incredible journey over the past nine years. Starting in 2015, the podcast has amassed nearly 11 million downloads, reaching listeners in 151 countries. Mark reminisces about the early days, from modest beginnings with only 32 downloads per episode to now boasting between 9,000 and 18,000 unique listeners per day. Mark shares insights into the podcasting landscape, highlighting the challenges and rewards of...
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1999: Associate Integration Mastery
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Ben Kacos, founder of Shreveport Dental Solutions, Peek Dental Resources, and Chief Clinical Officer of Dental Success Partners, shares valuable tips for smoothly onboarding dental associates. As a DSI Black Belt Coach, Dr. Kacos emphasizes the importance of leadership and clarity in the onboarding process. He discusses common pitfalls, such as expanding too quickly without solidifying a profitable flagship practice, and stresses the need for defining non-negotiables and expectations. Dr. Kacos highlights the significance of communication, proper training, and...
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1998: Maximizing Dental Practice Efficiency
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we welcome back Elaine Houle, a seasoned provider of front office training with over 27 years of experience in dentistry. Elaine has worked to improve the operational efficiencies of numerous dental offices and provided interim support for many others. Her company, Dentist Advisor Group, focuses on streamlining efficiencies, maximizing revenues, establishing leadership roles, and enabling dentists to concentrate on their core passion—practicing dentistry. Elaine discusses the increased inquiries she has received from dentists opening new practices and emphasizes the...
info_outlineOn today’s episode, Mark chats with Dr. Bill Keith, a key figure in DSI and COO of the innovative DSO, Dental Success Partners. Dr. Keith shares his journey from finance and real estate to taking over his father's dental practice and its expansion, highlighting the integration of advanced dental technologies. They discuss the evolution of dental practice management, focusing on the balance between clinical skills and business acumen, the impact of good leadership on practice success, and the importance of creating a robust business environment to thrive in the modern dental industry.
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