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How to File a Complaint with the Better Business Bureau

Your Moment of Trust

Release Date: 10/14/2019

Pyramid and Ponzi schemes show art Pyramid and Ponzi schemes

Your Moment of Trust

Be aware of marketing claims related to pyramid and ponzi schemes. You may be invited to a party where someone is selling various products such as vitamins and kitchen materials. If you get involved in purchasing or selling products through marketing schemes, make sure you know the terms and conditions of your business deal.  Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! Remember to check your brakes regularly! Consider joining Ayers Repairs Car Care Club, for just $199, you can get over $680 worth of auto repair services. Thank you to Ayers...

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'Curbstoning' - Unauthorized Vehicle Sales show art 'Curbstoning' - Unauthorized Vehicle Sales

Your Moment of Trust

‘Curbstoning’ involves a commercial vehicle dealer pretending to be a private seller to avoid taxes and mandated consumer protection laws. This practice is called ‘Curbstoning’ because often the sale is conducted in a parking lot, or with the car parked curbside on the street. ‘Curbstoners’ often post their for-sale advertisements on public forums like Facebook or Craigslist. Listen to this episode for tips provided by the BBB to avoid being scammed or ripped off. Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! The flashing TPMS light...

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Resolving Customer Service Issues show art Resolving Customer Service Issues

Your Moment of Trust

Listen to tips in this week’s episode about the BBB’s code of advertising. Businesses are required to make honest advertisements and special offers. If you feel like you need to file a complaint with a business, usually you can handle the issue with the business’s customer service department. The BBB represents both the business and the consumer as a third party mediator. To report or investigate a potential scam, visit Scam Tracker, or call BBB of the Tri-Counties at 805-963-8657. Thank you to Meathead Movers in Santa Barbara for being our community partner. If you are in need of a...

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Watch Out for Travel Scams! show art Watch Out for Travel Scams!

Your Moment of Trust

Thinking about traveling soon? A recent survey found that about 23% of travelers are misled by special offers when booking services like airfare and hotels online. Approximately 55 million online hotel bookings are effected by fraudulent bookings and call centers. Listen to this week’s episode for travel tips, provided by the BBB, to ensure that your trip is set before you arrive at your destination. Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! Back when gas stations offered full service, fluids and tire pressure were checked when you got your...

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Be Sure to Read Advertisements Carefully show art Be Sure to Read Advertisements Carefully

Your Moment of Trust

Be sure you read advertisements carefully! Make sure you understand product offers and promotions. Advertisers are required by law to be truthful in their advertising claims and special offers. Listen to this week’s episode for more tips provided by the BBB. Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! If you fail a smog inspection, you may simply need a system reset. If you are in the Santa Barbara area and need auto repair or maintenance, contact Ayers Automotive Repair. Consider joining Ayers Repairs Car Care Club, for just $199, you can...

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Watch Out For Genetic Testing Scams! show art Watch Out For Genetic Testing Scams!

Your Moment of Trust

If you are covered under Medicare, watch out for this con! Scammers are claiming to offer free genetic testing kits that allegedly screen for heart disease or cancer. In reality, it is a way for scammers to steal your sensitive Medicare information. Listen to this week’s episode for more tips provided by the BBB. Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! By reading and understanding your warranty, you will be informed about all your warranty details, including who is permitted to service your vehicle. If you are in the Santa Barbara area...

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Current Travel Restrictions: Updates and Changes Summer 2021 show art Current Travel Restrictions: Updates and Changes Summer 2021

Your Moment of Trust

Travel restrictions continue in many areas and are not consistent across countries and territories.  If you plan to travel anywhere, especially when flying, be sure to check the most recent legal restrictions of a given area. Also note the cancelation and refund policy of the airline that you book your trip with. Listen to the tips provided by the BBB for advice on what to look out for when traveling. Thank you to Ayers Automotive Repairs for giving us this week’s automotive tip of the week! Sometimes a simple system check and reset can correct a failed smog inspection. If you are in...

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Avoid Online Astrology, Psychic, and Tarot Scams show art Avoid Online Astrology, Psychic, and Tarot Scams

Your Moment of Trust

Astrology, Tarot, and other psychic services is a big industry worth over 2 billion dollars! Many psychics are offering online content through social media. But watch out for scammers who prey on unsuspecting victims. Listen to the tips provided by the BBB to avoid being scammed by online spiritual practitioners. Thank you to Ayers Automotive Repair for giving us this week’s automotive tip of the week! What do you do if your vehicle doesn’t start? Maybe you have a dead battery. Or perhaps you need a new alternator. If you are in the Santa Barbara area and need auto repair or maintenance,...

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Avoid Vacation Package Scams show art Avoid Vacation Package Scams

Your Moment of Trust

When looking for a good deal for a family vacation or getaway, plan accordingly with plenty of advanced notice. Scammers often target individuals or groups looking to save money on a vacation package. Scammers can easily prey on unsuspecting victims through the internet. Listen to these tips, provided by the BBB, about how you can avoid being scammed when booking your next vacation. This week, Ayers Automotive Repairs tells us how to determine the life of our tire treads. The old school method is the penny tire-check. To get a more precise reading, professionals use a tire depth gauge. If you...

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May is National Moving Month show art May is National Moving Month

Your Moment of Trust

May marks an important month of transition for many Americans. In May, many people prepare for the summer season, graduate as students, relocate for the summer. In fact, so many people commonly move or transition during the month of May, that in 1997 May was designated as national moving month. With so much moving activity during the summer, watch out for scammers posing as moving companies! In this episode, listen for tips provided by the BBB to find legitimate, professional movers. This week, Ayers Automotive Repairs reminds us how important oil changes are! Be sure you use the right kind of...

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More Episodes

Occasionally, a business may fall short of your expectations.  The good news is, the Better Business Bureau is here to help.  They have a complaint handling department and protocols for helping resolve disputes.  This episode will explain how complaints are handled and resolved.