loader from loading.io

S1E9: Colin McIntosh on Building Value and Giving Back

Walk the Walk

Release Date: 08/31/2020

S2E3: Great CX is Based on Data & Discipline show art S2E3: Great CX is Based on Data & Discipline

Walk the Walk

Designing a business (product or service!) based on assumptions of what your customers like or dislike can be a huge misstep. Jon and Andi talk in this episode about how to ask great questions of your clients or customers, how to get to the heart of the problems they face, and how to prioritize those problems.

info_outline
S2E2: The Sales & CX Overlap show art S2E2: The Sales & CX Overlap

Walk the Walk

Far too many organizations overlook the importance of CX in their sales process -- and it shows. We talk a bit about brands that get it right, and how, as well as some missteps that put us off from the gate.

info_outline
S2E1: The New Customer show art S2E1: The New Customer

Walk the Walk

In this episode, we're talking about The New Customer, a report published last month discussing seven ways customers have "significantly changed" since the pandemic hit. Link to the report: 

info_outline
S2: Introducing Jon Jones, and Season 2 show art S2: Introducing Jon Jones, and Season 2

Walk the Walk

Welcome back to season 2 of Walk the Walk: where we continue to talk to leaders running values-based businesses.  Season 2 will feature a new cohost, Jon Jones, CEO of and focus on the role of CX in aligning with your values - both internally and externally.  Every interaction with a brand is an opportunity to make an impression - whether it’s on purpose or accidental. Great customer experience can improve all aspects of your business by intentionally fostering trust with every customer, in every interaction, every time. Want to win more deals? Customer experience. Higher...

info_outline
S1E10: Michelle Royal on Unleashing and Learning Innovation show art S1E10: Michelle Royal on Unleashing and Learning Innovation

Walk the Walk

The thing most innovative companies have in common is a deep understanding of their customer's needs. Michelle Royal knows; she's been helping companies unleash their innovative potential for nearly 20 years through her consultancy, Royal Innovation Design Group (RIDG).

info_outline
S1E9: Colin McIntosh on Building Value and Giving Back show art S1E9: Colin McIntosh on Building Value and Giving Back

Walk the Walk

Colin is the CEO and founder at Sheets & Giggles, a start-up that makes eco-friendly (and ultra comfy) bedding out of eucalyptus trees. Colin knew he wanted to found a business that could make an impact on his community and the earth, and he did it.

info_outline
S1E8:  Roger Germann on Guiding Principles and Pivoting in a Pandemic show art S1E8: Roger Germann on Guiding Principles and Pivoting in a Pandemic

Walk the Walk

As President & Chief Executive Officer of The Florida Aquarium, Roger Germann's leadership has been instrumental in guiding this Tampa attraction through some very difficult times.

info_outline
S1E7: Erik Smith on Listening, Learning, and How to Talk About Race show art S1E7: Erik Smith on Listening, Learning, and How to Talk About Race

Walk the Walk

There is power in listening. It can broaden perspectives and be a fundamental step towards understanding and atonement. Erik Smith knows; he owns a diversity, equity and inclusion (DEI) consultancy and he's been helping organizations understand their role in systemic racism for most of his career.

info_outline
S1E6: Janet Craig and Barbra Anderson on Sustainability, Profitability and Culture  show art S1E6: Janet Craig and Barbra Anderson on Sustainability, Profitability and Culture

Walk the Walk

Whether you're a solo-preneur or a Fortune 10 company, your clients and customers want you to take a stand – and to really live the stand you take. 

info_outline
S1E5: Nancy Lyons on Alignment, Ownership and Working Like a Boss show art S1E5: Nancy Lyons on Alignment, Ownership and Working Like a Boss

Walk the Walk

Nancy Lyons is the CEO at Clockwork, a digital consultancy, and the author of "Work Like a Boss, A Kick in the Pants Guide to Finding and Using Your Power at Work."   

info_outline
 
More Episodes

Colin is the CEO and founder at Sheets & Giggles, a start-up that makes eco-friendly (and ultra comfy) bedding out of eucalyptus trees. Colin knew he wanted to found a business that could make an impact on his community and the earth, and he did it.

Colin talks to Andi about the balance between building a startup (and making investors happy) and the desire to give back to his community.