Increasing Resilience, Profitability, and Sustainability in the Retail Industry - Futurum Tech Podcast The Intelligent Enterprise Industry Series
Release Date: 10/20/2020
Navigating the CX Maturity Journey with Customer-Centric Excellence
Futurum Tech Webcast
In this episode of the Futurum Tech Webcast, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick is joined by Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo a digital transformation, and discusses the maturity journey involved with improving CX delivery via the use of generative AI, omnichannel engagement, and automation.
info_outline
Q1 Earnings and another busy week in Tech! - Infrastructure Matters, Episode 39
Futurum Tech Webcast
In this episode of Infrastructure Matters, hosts Steven Dickens and Camberley Bates cover the Rubrik IPO, Oracle’s positioning in the cloud market, plus IBM’s Storage announcements. Key topics covered: Rubric IPO: Rubric, a data protection company, went public with a $5.6 billion valuation, emphasizing its scale-out data protection capability and its focus on cybersecurity. IBM Earnings and Acquisition: IBM reported solid earnings, with notable growth in software and hybrid cloud, and announced the acquisition of HashiCorp for $35 a share, enhancing its open-source support model....
info_outline
5G Factor: Q1 2024 Earnings Implications and Pay Phones
Futurum Tech Webcast
In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review the Q1 2024 earnings of T-Mobile, Verizon, and AT&T and their impact across the 5G ecosystem, BT’s partnership with Global to modernize its UK Portfolio Businesses, and Charter’s Q1 2024 earnings reflect making significant strides in residential mobile service revenue growth. Our analytical review spotlighted: Big 3 US Mobile Operators Hit Guidance Home Runs: T-Mobile reported Q1 2024 results, raising full year guidance and delivering...
info_outline
How to Work Securely from Virtually Anywhere with 5G Connected Laptops
Futurum Tech Webcast
, National Senior Manager of Partner Solutions at for Business, joins Ron Westfall and Krista Macomber to discuss the rapidly evolving threat landscape and steps decision makers can take to protect their organizations. They delve into why 5G connected laptops are integral to meeting mounting cybersecurity threats, particularly as remote work is increasing, and how they can empower organization to connect securely from anywhere, especially through the backing of a nationwide 5G standalone network. Their discussion covers: The increase in cybersecurity threats and the potential risks,...
info_outline
Security Bonanza - Infrastructure Matters, Episode 38
Futurum Tech Webcast
In this episode of Infrastructure Matters, hosts Camberley Bates, Krista Macomber, and Steven Dickens discuss recent developments in IT infrastructure, with a focus on security, cloud computing, and data protection. They highlight the enduring impact of strategic partnerships and investments among major companies, underscoring the importance of cybersecurity and cloud solutions in today's IT landscape. They also discuss updates from the NAB Show in Las Vegas, discussions on the significance of sovereign clouds, and the potential ramifications of recent acquisitions in the tech space. Key...
info_outline
How Modern Marketing is Enabling Domino Data Lab to Unleash the Power of AI
Futurum Tech Webcast
On this episode of Marketing Art and Science, I am joined by Domino Data Lab CMO Thomas Been for a conversation on how Domino is enabling its customers to unleash the power of AI, how marketing is leveraging generative AI to facilitate the customer journey, and how its martech stack is influencing targeting, amplification, and engagement. Our discussion covers: How Domino Data Lab is enabling organizations to unleash the power of AI to transform leveraging marketing. About Domino’s MarTech stack and AI integration: The CMO’s recommendations on AI (e.g., build the basics, learn...
info_outline
5G Factor: New Cloud, Edge & API Moves
Futurum Tech Webcast
In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we look at the recent high impact telco cloud, multi-access edge computing (MEC), and APIs moves. The major cloud, edge, and API developments include the progress of Azure Private MEC in supporting manufacturer private 5G network implementations, VMware Telco Cloud Platform Release 4.0 using a horizontal infrastructure approach to ease VNF and CNF deployment and administration, VMware Telco Cloud Platform RAN assisting the optimization of disaggregated RAN functions and...
info_outline
Enterprising Insights, Episode 22 - Zendesk and Avaya Analyst Day Recaps
Futurum Tech Webcast
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of the Zendesk and Avaya Analyst Days, focusing on new product enhancements around AI, corporate strategy, and automation. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.
info_outline
Chronosphere partnership with CrowdStrike and the recent acquisition of Calyptia | DevOps Dialogues: Insights & Innovations
Futurum Tech Webcast
On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Chronosphere’s CEO, Martin Mao, for discussion of the partnership with CrowdStrike and the recent acquisition of Calyptia. Our discussion covers: Chronosphere recently unveiled “Logs powered by CrowdStrike,” a comprehensive log storage and visualization solution, and how embedding CrowdStrike Falcon LogScale within Chronosphere’s cloud-native observability platform helps clients Chronosphere’s recently acquisition of Calyptia, founded by the original creators of the Fluent Ecosystem What’s next...
info_outline
Enterprising Insights, Episode 21- Google Cloud Next Recap and Industry News
Futurum Tech Webcast
In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of Google Cloud Next, focusing on new product enhancements around AI, Workspace, and security. He also discusses other enterprise application vendors that made significant announcements this week, and then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.
info_outlineThis episode of the Futurum Tech Podcast - Interview Series is the fourth installment of our Intelligent Enterprise Industry Series — done in partnership with SAP. I welcomed Robin Wilson and Randy Evins, two executive advisors for the retail industry at SAP to discuss how they are focusing on furthering their intelligent enterprise story.
The Interconnected Retail Industry
SAP recently partnered with Oxford Economics to conduct a research study to identify how an interconnected mindset impacts organizations, especially the connection between systems thinking and business outcomes. Many retailers have broken down barriers, but there is still a lot of work to be done to balance the human-centered, data-driven approach. The report includes findings from 3,000 senior executives, including 300 from the retail sector.
My conversation with Robin and Randy revolved around the following:
- The changing business models in the retail industry and the type of technologies that are driving the change.
- How organizations are using systems thinking to break down existing silos to be more productive.
- Different ways leaders are taking advantage of the integrated approach to deliver value to customers.
- The impact of talent in the workforce on the integrated approach to business.
- An exploration of the ways organizations are getting the most from their data.
- How intelligent technologies will continue to shape the industry for years to come.
Robin, Randy and I explored some of the findings of the Oxford Economics report: The Responsive Retailer: Agile, Data-Driven, and Focused on Experiences that will have a big impact on the future. We only explored a few topics in the report and there’s so much more to it. If you’re interested in a comprehensive view of the subject download The Oxford Economics report on the Interconnected Retail industry here.
Disclaimer: This show is for information and entertainment purposes only. While we will discuss publicly traded companies on this show, the contents of this show should not be taken as investment advice.