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Techcess and 'The Black Knight' - discussing shadow I.T., company values and the 'Managed Service Provider'!

Techcess: embracing technology and success in your business

Release Date: 10/05/2021

If you’re under pressure to take urgent action – stop and think! show art If you’re under pressure to take urgent action – stop and think!

Techcess: embracing technology and success in your business

Stop and think! This bonus episode explains what you need to do if you get a link from someone! Don't buckle under pressure! Take the time to think sensibly before you click that link! We've all had them.  Those dodgy emails from what looks like our service provider but it's urging us to do something immediately to prevent something bad from happening. In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain more about what we mean when it comes to these new phishing tactics! And she'll tell you what you need to do about it if you get one in the future! If this...

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SOGEA. So what? Telecoms Changes You Need To Know show art SOGEA. So what? Telecoms Changes You Need To Know

Techcess: embracing technology and success in your business

SoGEA. So what? from talks you through the telecoms changes you need to know What is SoGEA?  Well, that is just one of the many questions Mark from  answers in this episode of the Techcess technology podcast. Here's a quick spoiler - it stands for "Single Order Generic Ethernet Access" If you enjoyed our previous telephony themed episode all about VoIP - (this one: )  then you'll definitely get a kick out of this one as it takes us way more in depth on the telecoms changes that are coming as part of the big switch off, gearing up towards Digital Britain in 2025. In fact,...

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Techcess: embracing technology and success in your business

Is working from home really good for business? This bonus episode explores the negative aspects of your team working remotely! We explain why you might want to rethink your plans to move to working from home operations on a permanent basis! We've probably all experienced working from home in some way over the past couple of years. For some businesses it's now become the new normal. But is it all it's cracked up to be for the wider operations of a business? In this Techcess Tech Update bonus podcast episode, Techcess Annie will point out some of the more negative aspects of that set up that you...

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Techcess: embracing technology and success in your business

We're helping our friend and his business beat cancer from and Les Johnson chat about continuing the fight started by his late wife Who's Les Johnson and why is he featuring on this episode of the "Techcess" technology podcast? is a remarkable human being. And we're not just saying that because he's done some magnificent design work for us here at Les has a heart-breaking story. And it's what brought him into joining in with the campaign "". From hearing his story, we knew we needed to help him however we can, and this episode is part of an effort to do so. This week's episode also...

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Techcess: embracing technology and success in your business

How will this global chip crisis impact on your business? This bonus episode explains how the global chip crisis could impact on your business! We aim to bring you up to speed on what's causing the global chip crisis and what it could mean for you and your business! For the past couple of years, the tech world has been struggling with a huge shortage of chips. But it’s not just tech businesses that are feeling the impact. So many of the things we use every day contain a chip. Laptops and desktops, sure. But also household appliances, even our cars. It’s hard to find an electric device...

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Techcess: embracing technology and success in your business

Is it time you thought about replacing your windows server 2012?  from talks us through why we might need to give our trusty old reliable operating system some consideration!   If you're still using (a lot of people are!) then you need to listen to this episode...  has been around for a while (not quite ten years) and it's now becoming officially obsolete. What's the difference between mainstream support and extended support from Microsoft? talks us through everything we need to know about the operating system's support options in this episode. There are different aspects...

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Techcess: embracing technology and success in your business

Are your remote staff fully IT security protected? This content contains some worrying stats about IT security within remote systems! This bonus episode will enlighten you on why you might need to do more to protect your business operations! Do you have staff located in places separately from your main operations? This could cause big problems for your business if something goes wrong. And when it comes to your IT security, you're always at huge risk of this happening. In this Techcess Tech Update bonus podcast episode, Techcess Annie will talk you through some of the factors you might need to...

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Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge!  show art Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge!

Techcess: embracing technology and success in your business

Are you brave enough to take the techcess 57 minute data security challenge?  from talks us through how easy it is to breach your IT network - and offers a free solution!   This might prove to be the most important episode of Techcess that you ever listen to. Mostly because it could lead to you having the knowledge you need to decide to save your business.  If you're working with technology in your business, you probably assume that you're quite safe from attack. You see big organisations getting phished and hacked - despite investing in IT security - and you think to yourself...

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Techcess: embracing technology and success in your business

Are your employees going rogue over their online access? They could be compromising your wider IT security! This bonus episode is all about the danger of allowing your staff full control!  Do your staff do their own thing when it comes to the software and apps they're using and installing inside your business network? You probably don't realise it, but they're putting your business and its IT security at huge risk by doing this. There's a reason that bigger companies put huge restrictions on the apps and tools they use, and who can access them. In this Techcess Tech Update bonus...

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Techcess: embracing technology and success in your business

the m3 networks origin story - tinkering with a commodore 64 computer  Listen as mark from m3 Networks tells us the story of how m3 networks (and techcess!) came to be   We're about to take you on a retro journey in this episode. We'll learn all about a young  and how he and the rest of the m3 Networks crew ( team) originated. So, as you've hopefully already learned about us, is a Perthshire-based IT business that provides innovative, cutting-edge solutions to businesses of all sizes. With over 10 years of experience in the industry, m3 Networks has a proven track record of...

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Techcess' Mark Riddell and 'The Black Knight' - discussing shadow I.T., company values and MSPs!

This episode, Mark Riddell of m3 Networks is joined by 'The Black Knight' Craig Allan of Different Mindset.

They discuss managed service providers (MSP) and why they may or may not be a good fit for your business.

They break down all aspects, such as shadow I.T. and how it can affect the relationship between the managed service provider (MSP) and their customers.

A managed service provider is a company which manages IT infrastructure for businesses.

It can include services such as cloud hosting, managed security services, managed IT support etc and enable less technical staff within a business to access help with issues without calling the supplier.

As someone with a wealth of experience working with teams who have used MSP, 'The Black Knight' has a lot to say on the subject!

When it comes to managed services, what the customer wants it to be and what it actually is can be two totally different things.

In this episode, Mark and Craig deep dive into some of the implications of this, and discuss the rather mysterious sounding subject of 'shadow I.T'.

They also touch on what having a managed service provider can do for your business, and how to make it work with the company values.

If you enjoy this episode, make sure you follow the podcast via your favourite app.

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