The Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Libby Lange discusses her recent article: . Recording Date: 9 Dec 2024 Research Question: Libby Lange suggests an interested student or researcher: Take the concept of Algorithmic Cognitive Warfare from the hypothetical and theoretical into the real world and find evidence of...
info_outline #211 Michelle Ciulla Lipkin on Media Literacy EducationThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Michelle Ciulla Lipkin, Executive Director of the , discusses the importance of media literacy in today's world, emphasizing its role in developing critical thinking, effective communication, and active citizenship. Michelle highlights the challenges of navigating the vast and...
info_outline #210 Paul Groestad on Cognitive WarfareThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, CDR Paul Grostad discusses the emerging threat of cognitive warfare, emphasizing the importance of information in modern societies and the potential for it to be weaponized. Until recently, Paul led Cognitive Warfare concept development for the NATO strategic warfare development...
info_outline #209 John Kinder on World War Zoos and PropagandaThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, John Kinder discusses his new book: . This discussion focused on the historical use of animals in international diplomacy and wartime propaganda. Pandas, initially unknown outside China, became popular after being brought to the US in the 1930s. They were used as symbols of...
info_outline #208 Rand Waltzman on Disinformation 101The Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Rand Waltzman returns to the Cognitive Crucible to discuss his famous Disinformation 101 series. Recording Date: 18 Nov 2024 Resources: Cognitive Crucible Podcast Episodes Mentioned Disinformation 101 LinkedIn Posts: by C. S. Lewis Guest Bio: Dr. Rand Waltzman has...
info_outline #207 Kay Nissen on Second Mover AdvantageThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Kay Nissen discusses her Army’s Command and General Staff College thesis entitled: Second Mover Advantage In The Military Information Environment. This thesis examines second-mover advantage theory within the military information environment. It aims to offer military planners...
info_outline #206 Chris Stirewalt on Broken News, KayFabe, and OperativesThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Chris Stirewalt discusses the state of media as presented in his latest book: Broken News: Why the Media Rage Machine Divides America and How to Fight Back. Chris believes that a major component of the challenges faced by news consumers can be explained by “demand side”...
info_outline #205 Nick Loui on Transforming Chaotic Data into Actionable IntelligenceThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Nick Loui of discusses the evolution of the internet, challenges posed by fragmented platforms, and the importance of addressing misinformation. Nick explores the dynamics of social media, particularly TikTok, and the need for companies to proactively manage their online...
info_outline #204 Sharon Russell on Information in Emergency ManagementThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Sharon Russell lends her 20+ years of emergency response experience to the forum. Our discussion includes Sharon’s experience as the Deputy Incident Commander for the response to the Key Bridge incident, which happened in March 2024. Recording Date: 4 Sept 2024 Research Question:...
info_outline #203 Scott Hall on Synchronizing Effects in the Information EnvironmentThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, MAJ Scott Hall discusses his paper: Enhancing Mounted Maneuver Operations by Setting Conditions of Advantage through Information Environment Effects Synchronization, which is getting published in in the Fall 2024 edition. Recording Date: 26 Sept 2024 Research Question: Scott Hall...
info_outlineThe Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Lisa DeFalco discusses her 25-year journey in the business of communications analysis. Her firm’s newest AI based technology, Anna, is transforming TPG into an industry leading customer experience technology firm. Their platform evaluates communication effectiveness on a series of over 300 identified communication behaviors. We discuss implications and applications of this technology.
Resources:
- TPG, Inc.
- Cognitive Crucible Episode #25 Alan Kelly on Mapping the Strategies of IO Actors
- Alan Kelly Obituary
Link to full show notes and resources
https://information-professionals.org/episode/cognitive-crucible-episode-94
Guest Bio:
Lisa DeFalco founded the Independent Quality Assurance market, starting both an industry and a movement with the phrase “this call may be monitored for quality assurance.”
Opening TPG in 1996, Lisa has designed the methodology that the Fortune 500 uses to define a “good call.” That methodology is in place among the largest corporations on the globe in 9 countries and 13 languages, and applied across 180 million interactions and growing.
Throughout Lisa’s 30 years in the contact center industry, she has served on the industry’s trade association (American TeleServices Association/PACE) as its Board of Director Chairwoman. During her 12-year tenure as the Chairwoman and Board officer, she has met with governmental regulators and members of Congress to advocate the value of contact centers in support of American business communication with consumers. During her tenure, she formed the industry’s Self-Regulatory Organization (SRO) with the cooperation of industry and federal regulators to define compliant consumer protection standards for contact center communication, earning leadership recognition for federal and state regulatory compliance knowledge.
As the CEO of TPG, Inc., Lisa is the visionary behind TPG’s products, delivery model, and the innovative path to incorporate its proprietary evaluation methods within AI technology, including their newest AI based technology Anna, transforming TPG into an industry leading CX technology firm.
About: The Information Professionals Association (IPA) is a non-profit organization dedicated to exploring the role of information activities, such as influence and cognitive security, within the national security sector and helping to bridge the divide between operations and research. Its goal is to increase interdisciplinary collaboration between scholars and practitioners and policymakers with an interest in this domain.
For more information, please contact us at [email protected].
Or, connect directly with The Cognitive Crucible podcast host, John Bicknell, on LinkedIn.
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