The Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, US Army MAJ Joe Littell discusses his recent article: –including emergent technologies, disinformation, and implications for democracy. Joe also presents some of the things we can do to protect ourselves. Research Question: How did China use social media to control the COVID...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Brian Russell returns to the Cognitive Crucible to discuss what he calls: “OIE Truths.” Based on his extensive information operations experience, these truths represent the best advice he can give to commanders and service members on how to embrace and exploit emerging OIE...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, US Army LTC Brian Burbank discusses the Ghost Team’s immersive information operations training capability at the National Training Center at Fort Irwin, California. The Ghost Team challenges brigade-sized units with multi-domain dynamics so that we can win the first battle of the...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, of the Smithsonian discusses her book, . She argues that its primary purpose wasn't advancing science; rather, it was part of a political strategy to build a global coalition. Operation Moonglow paints a riveting picture of the intersection of spaceflight, geopolitics, propaganda,...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Eliot Jardines describes the world of Open Source Intelligence (OSINT), publicly available information (PAI), and why it matters to national security. Research Questions: Eliot suggests interested students and researchers take a look at the following questions: The growing...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, previous podcast guests, Dr. Chris Paul and Mr. Matt Armstrong discuss their recent article: . There was productive dialogue related to Cold War-era USG structure and how today’s policy makers can develop foreign policy, public diplomacy, and a talent pipeline relevant for...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, discusses the health of the United States public health institution, which he believes is grossly underfunded and damaged in the wake of the COVID pandemic. Moreover, Dr. Redfield believes that the biggest societal risk we face is an avian influenza, which is likely to have a much...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Ed Hollandsworth of the shares his observations related to career-level US military officer education and the recently released joint doctrine: JP 3-04 Information in Joint Operations. Research Question: Ed suggests that researchers consider a cluster of inter-related...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, three key players in the establishment of JP 3-04 (Information in Joint Operations)–Eric Wallace, Derek Elliott, and Ron Walters–give the Cognitive Crucible audience a behind-the-scenes tour into the process of creating new joint doctrine. For part of the conversation, the...
info_outlineThe Cognitive Crucible
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Dean Cheng of the Potomac Institute for Policy Studies has a wide ranging discussion which centers around Chinese technology initiatives related to information operations, space operations, engagement with the United Nations’ International Telecommunication Union (or ITU), and...
info_outlineThe Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Lisa DeFalco discusses her 25-year journey in the business of communications analysis. Her firm’s newest AI based technology, Anna, is transforming TPG into an industry leading customer experience technology firm. Their platform evaluates communication effectiveness on a series of over 300 identified communication behaviors. We discuss implications and applications of this technology.
Resources:
- TPG, Inc.
- Cognitive Crucible Episode #25 Alan Kelly on Mapping the Strategies of IO Actors
- Alan Kelly Obituary
Link to full show notes and resources
https://information-professionals.org/episode/cognitive-crucible-episode-94
Guest Bio:
Lisa DeFalco founded the Independent Quality Assurance market, starting both an industry and a movement with the phrase “this call may be monitored for quality assurance.”
Opening TPG in 1996, Lisa has designed the methodology that the Fortune 500 uses to define a “good call.” That methodology is in place among the largest corporations on the globe in 9 countries and 13 languages, and applied across 180 million interactions and growing.
Throughout Lisa’s 30 years in the contact center industry, she has served on the industry’s trade association (American TeleServices Association/PACE) as its Board of Director Chairwoman. During her 12-year tenure as the Chairwoman and Board officer, she has met with governmental regulators and members of Congress to advocate the value of contact centers in support of American business communication with consumers. During her tenure, she formed the industry’s Self-Regulatory Organization (SRO) with the cooperation of industry and federal regulators to define compliant consumer protection standards for contact center communication, earning leadership recognition for federal and state regulatory compliance knowledge.
As the CEO of TPG, Inc., Lisa is the visionary behind TPG’s products, delivery model, and the innovative path to incorporate its proprietary evaluation methods within AI technology, including their newest AI based technology Anna, transforming TPG into an industry leading CX technology firm.
About: The Information Professionals Association (IPA) is a non-profit organization dedicated to exploring the role of information activities, such as influence and cognitive security, within the national security sector and helping to bridge the divide between operations and research. Its goal is to increase interdisciplinary collaboration between scholars and practitioners and policymakers with an interest in this domain.
For more information, please contact us at [email protected].
Or, connect directly with The Cognitive Crucible podcast host, John Bicknell, on LinkedIn.
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