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814: Michelle Lynne: What Constitutes Billable Hours in an Interior Design Business?

A Well-Designed Business® | Interior Design Business Podcast

Release Date: 10/04/2022

832: Christie Fleming: From Occupational Therapy to Interior Design show art 832: Christie Fleming: From Occupational Therapy to Interior Design

A Well-Designed Business® | Interior Design Business Podcast

Today With Christie Fleming: Welcome to A Well-Designed Business. Today, I’m joined by Christie Fleming, principal of Lennon Nora Interior Design.  If you would have told me that there were any similarities between Occupational Therapy and interior design, I would have thought you were telling a joke. But for Christie, her experience as an OT led to her perfect niche, the one that let her leave her old career and strike out as the go-to designer for Aging in Place design. Pick It Apart [1:56] Christie shares how she went from occupational therapist to interior design.  [6:52] LuAnn...

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831: Flashback Friday: Nate Berkus: The Importance of Creating An Exceptional Client Experience show art 831: Flashback Friday: Nate Berkus: The Importance of Creating An Exceptional Client Experience

A Well-Designed Business® | Interior Design Business Podcast

Today With Nate Berkus: Welcome to A Well-Designed Business. Today is a Flashback Friday episode, where we revisit some of the most popular shows from our archives. I hope you enjoy Nate Berkus’ episode that originally aired as episode 433!  In today’s show, Nate describes how his love of organic, rich, earth-tones is incorporated in the color palette he designed for this collection. Nate’s travels have been the inspiration for this collection. Each of his exclusive fabrics possesses a global point of view and the fabric collection, as a whole, represents his distinctly individual...

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830: Anne Gillyard: Capitalizing on Your “You” to Grow Your Interior Design Business show art 830: Anne Gillyard: Capitalizing on Your “You” to Grow Your Interior Design Business

A Well-Designed Business® | Interior Design Business Podcast

Today With Anne Gillyard: Welcome to A Well-Designed Business. Today, I am joined by Anne Gillyard, co-owner of grOH! Playrooms, a luxury educational design firm. Anne had humongous growth in her business after doing some self-reflection and making an investment in her business. After listening to A Well Designed Business, she learned about Rachael Bozsik and Darla Powell and decided to work with them. She shares what she has learned and how much her business has grown in just one year of making moves. Pick It Apart [18:04] The time Anne had her business before meeting Rachael.  [28:50]...

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829: Power Talk Friday: Terri Taylor: Fly the Plane While You Build It! show art 829: Power Talk Friday: Terri Taylor: Fly the Plane While You Build It!

A Well-Designed Business® | Interior Design Business Podcast

Today with Terri Taylor:  Welcome to A Well-Designed Business, it’s Power Talk Friday! Today’s Power Talk Friday is sponsored by Interior Design Business Academy. Terri Taylor is back to keep inspiring every single one of us! Today we talk about how did the Interior Design Business Academy start, and tells us about the IDBA Coaching & Education programs! More About Terri Taylor: Terri Taylor is a frequent speaker and guest lecturer at design conferences and showrooms throughout the country. She speaks on a number of topics related to the business of interior design, including:...

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828: Claire Ownby: How to Efficiently Run a Large Luxury Interior Design Firm show art 828: Claire Ownby: How to Efficiently Run a Large Luxury Interior Design Firm

A Well-Designed Business® | Interior Design Business Podcast

Today With Claire Ownby: Welcome to A Well-Designed Business. My guest today, Claire Ownby of Ownby Design, makes running a large, successful firm look easy. But it only appears that way because she has worked so hard to create flawless systems and processes that keep everything running smoothly. She’s sharing how she does it, and how she stays true to herself in her business in the process. Pick It Apart [1:07] Claire shares how she has worked to perfect her systems. [7:05] Claire gives insight into how she manages to produce high-quality work for so many projects within time and budget...

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827: Power Talk Friday: Bart Anestin: A Marketing Framework For Interior Designers show art 827: Power Talk Friday: Bart Anestin: A Marketing Framework For Interior Designers

A Well-Designed Business® | Interior Design Business Podcast

Today With Bart Anestin: Welcome to A Well-Designed Business. Today I am joined by Bart Anestin, owner and Creative Strategist of Creative Partner, a Toronto based studio and host of The More Life Podcast.  Marketing can be challenging with all of the other “hats” we have to wear as interior designers. Bart is here to help us with stress free strategies for design agencies, big and small, that will allow you to focus on your clients projects and not struggle with balancing working for your business while working ON your business. Pick It Apart [5:01] Bart shares the similarities that...

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826: Tanya Smith-Shiflett: Finding Success & Switching Careers with Confidence show art 826: Tanya Smith-Shiflett: Finding Success & Switching Careers with Confidence

A Well-Designed Business® | Interior Design Business Podcast

Today With Tanya Smith-Shiflett: Welcome to a Well-Designed Business. Today, I’m joined by Tanya Smith-Shiflett of Unique Kitchen & Bath Designs. Tanya has grown her design firm exponentially over five years, expanding to multiple showrooms, engaging in luxury collaborations, and working with high-end designers. Find out how she built her business and what’s next on the horizon for her. Pick It Apart [1:45] Tanya shares the story of how she transitioned from medical sales to kitchen and bath design [7:12] Tanya discusses her expansion and her showrooms [18:10] Tanya breaks down how she...

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825: Power Talk Friday: Cheryl Clendenon: The Design Paradigm - Creating a Strong Framework For Your Interior Design Business show art 825: Power Talk Friday: Cheryl Clendenon: The Design Paradigm - Creating a Strong Framework For Your Interior Design Business

A Well-Designed Business® | Interior Design Business Podcast

Today’s Show is Sponsored by the “The Design Paradigm”: Welcome to A Well-Designed Business. For today’s sponsored show, I’m joined by Cheryl Clendenon of In Detail Interiors. Cheryl has been coaching other designers to success since 2017. Now, she’s launching a program called The Design Paradigm to give business owners everywhere a strong, solid framework for a thriving business. Today, she’s sharing how to lay the foundation for your business to grow, succeed, and thrive. Pick It Apart [2:38] Cheryl discusses the places she sees most designers struggling today.  [13:20]...

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824: Kaitlyn Wolfe: Rapidly Scaling a Successful Design-Build Business show art 824: Kaitlyn Wolfe: Rapidly Scaling a Successful Design-Build Business

A Well-Designed Business® | Interior Design Business Podcast

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823: Power Talk Friday: Duke Renders: A Case Study For a Successful Business Plan show art 823: Power Talk Friday: Duke Renders: A Case Study For a Successful Business Plan

A Well-Designed Business® | Interior Design Business Podcast

Today With Fernando Duque: Welcome to A Well-Designed Business, it’s Power Talk Friday! Today’s episode is sponsored by Duke Renders. They are a 3D Render studio based in beautiful Tulum, Mexico, and specialize in Interior Design and Architectural photorealistic imaging.  Fernando Duque is here today to talk about how they have built Duke Renders in 2 years to over 100 employees and more than 500 interior design accounts. Make sure to grab your pen and paper! LuAnn Nigara and Fernando Duque's Ah-Ha Moments "We were very clear that we needed to get in place a good management team in...

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Today With Michelle Lynne:

Welcome to A Well-Designed Business! Today I am joined by Michelle Lynn, president of ML Interiors Group, a successful design firm based in Dallas, and founder of Designed for the Creative Mind where she teaches interior designers and decorators the proven practices, effective processes, and profitable systems to run their businesses with purpose and efficiency.

I get a lot of requests to talk about what constitutes billable hours. I think you’ll enjoy the answer to all of the tasks you should be charging your clients, but also we shift into the importance of standing by what we charge, knowing we’re worth what we charge, and yet again, educating our clients.

Pick It Apart

[6:40] The conversation starts about what constitutes billable hours.

[20:20] If Michelle HAD to pick three tasks that may not be considered billable.

[21:30] The controversial subject of charging less hourly when using your junior designer. 

[38:00] LuAnn emphasizes the internal work that needs to be done to be confident in what you charge.

[44:00] How having a solid process result in respect from your clients.

LuAnn Nigara and Michelle Lynne's Ah-Ha Moments

“You need to be raising your standards and continue to push until you start hearing some “nos'' because that is when you’ve hit your sweet spot in weeding out the clients who will drag you down.” - Michelle Lynne

“Professionals hire professionals.” - Michelle Lynne

“We make a home feel like a hug. How do you put a price on that?” - Michelle Lynne

“You can listen to hours upon hours of podcasts about knowing your value, but if you don’t do the internal work and come from your CEO role and stand your ground on the service you provide and what it’s worth, you will always struggle with what you are charging.” - LuAnn Nigara

“When you start to conduct your business in an organized fashion, your clients become people who appreciate that, don’t question you, and have trust in you.” - LuAnn Nigara

More About Michelle Lynne:

Michelle Lynne is the president of ML Interiors Group, a successful design firm based in Dallas, and the founder of Designed for the Creative Mind, where she teaches interior designers and decorators the proven practices, effective processes, and profitable systems to run their businesses with purpose and efficiency. A few years into running her interior design firm, Michelle found herself disillusioned from overworking and underbilling. She took control of her firm, putting systems and parameters in place that soon led to a thriving, seven-figure interior design business.

Connect with Michelle Lynne

Website 

Instagram 

Facebook 

Blog 

Designed for the Creative Mind

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Other Shows Mentioned:

#429: Alinda Morris: A Successful Design Business Depends on a Firm Foundation

#463: Sara Lynn Brennan: Package Your Design Services for Profit and Clarity

#797: Power Talk Friday: Andrea Liebross: What You Are Worth, in Dollars and Sense

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