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MGW #13 - “The Employee Experience Advantage” with Jacob Morgan

Mighty Good Work

Release Date: 05/17/2017

MGW #22 - Putting Core Values to Work show art MGW #22 - Putting Core Values to Work

Mighty Good Work

Here are some action items taken from the episode to help you put your company's core values to work: Step 1: To get your company values off the wall, and actually working in your organization from top to bottom, make sure INTEGRITY tops the list. Without integrity, your other values are just suggestions. Step 2: Define integrity. Don’t take for granted that everyone knows what it means. Many companies define integrity as, “do the right thing.” The problem with that is... people can and do argue all day about what the right thing is. A more practical definition for integrity is...

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MGW #21 - “Anxiety Free Workplace” with Bud Torcom show art MGW #21 - “Anxiety Free Workplace” with Bud Torcom

Mighty Good Work

GUEST: Bud Torcom https://mazamamedia.com/ https://www.linkedin.com/in/budtorcom/ Twitter: @BudTorcom     HIGHLIGHTS FROM OUR CONVERSATION:   Bud Torcom’s Big Hairy Audacious Goal is an anxiety free workplace.   I’ve wanted to treat people the way I want to be treated and work in the kind of workplace I’d want to be working in.   As a digital marketing company, being in the office for normal business hours isn’t necessary.   We’re on a constant, steady drip of the stress hormone, cortisol. OUr bodies did not evolve for a constant cortisol drip. Anxiety...

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MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01 show art MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01

Mighty Good Work

GUEST: Dan Ralphs www.thedreamblog.com Twitter: @dreamtolead https://www.linkedin.com/in/dan-ralphs/ HIGHLIGHTS FROM OUR CONVERSATION:   You can’t teach another person anything they don’t want to learn. They have to choose to learn it. If you can’t motivate people to choose to learn and grow, you won’t be very successful as a teacher… or as a leader.   There’s a magic lever you can use to awaken that intrinsic motivation. It’s the question, “What’s the future for you? I’m an advocate for you.” Give them ownership of their future.   We’re afraid of...

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MGW #19 - You’re Doing Conflict Wrong show art MGW #19 - You’re Doing Conflict Wrong

Mighty Good Work

There’s a lot out there about how to reduce conflict at work. A lot of the stuff out there is very good.   This episode is about transforming conflict, and using it to your advantage. If conflict seems like something to avoid… If it seems like something you can win… Then, you’re doing it wrong.   We’ve got a companion blog post you can read. For those of you who don’t have time for well thought out articles, here’s your Mighty Good Work ADEPTability Skills Checklist:   Slow Down   Your primitive brain, and the fight or flight response is powerful, but it’s...

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MGW #18 - Culture for Recruiting show art MGW #18 - Culture for Recruiting

Mighty Good Work

From THE YES WORKS, this is MIGHTY GOOD WORK. A podcast built on the stories of people and companies who are making good work happen. Whether it’s work as a place to be, work as a product or service, or work as a way to spend your life, we will be talking to those who are committed to excellence and who are succeeding in bringing Mighty Good Work into existence.

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MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer show art MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer

Mighty Good Work

GUEST: Jen Spencer https://www.allbound.com/ Twitter: @JenSpencer https://www.linkedin.com/in/jenspencer/ jspencer@allbound.com HIGHLIGHTS FROM OUR CONVERSATION:   Your partners are a natural extension of your sales, marketing, and customer success teams. And they should be treated as such.   These relationships and their health starts at the top.   Fear, uncertainty, and a lack of trust can erode the health of those partner relationships.   What would help your partners be successful in the partnership. Give them access to all information and control that will help them...

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MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering show art MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering

Mighty Good Work

GUEST: Elaine Lin Hering http://triadconsultinggroup.com/ https://www.linkedin.com/in/elainelinhering/ lin@diffcon.com   Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations   In order to learn and thrive...

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MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson show art MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson

Mighty Good Work

GUEST: Eric Johnson -- CFO of Nintex    Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.   The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.   If you’re great to work with, and you do great work, life goes pretty well.   We’ve never taken venture capital to fund operations.   How are we achieving excellence, growth and recognition? It’s a...

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MGW #13 - “The Employee Experience Advantage” with Jacob Morgan show art MGW #13 - “The Employee Experience Advantage” with Jacob Morgan

Mighty Good Work

GUEST: Jacob Morgan -- Founder of The Future Organization   https://thefutureorganization.com/ https://www.linkedin.com/in/jacobmorgan8/ Engagement efforts have failed. There’s a lot of investment in surveys and measurement, but the numbers -- and the practices that drive those numbers -- don’t change.   Engagement is a result of core workplace practices. It’s not affected long-term by perks. We know when perks are installed to manipulate us.   Employment day 1, everyone is engaged. Then, slowly, the organization breaks people down, and trains them to become disengaged....

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MGW #12: “Cultivating a Business Improviser’s Mindset” with Greg Towne and Aaron Schmookler show art MGW #12: “Cultivating a Business Improviser’s Mindset” with Greg Towne and Aaron Schmookler

Mighty Good Work

Today, a departure from our usual format. Instead of host, today I’m the guest on another podcast. The host of the “Go Time” podcast, Greg Towne of Greg Towne Training invited me to be his guest. I enjoyed the conversation so much that we’ve decided to share it with you.   Today, instead of the interviewer, I’m the interviewed. And I’ll be talking about what makes for effective training, why accountability is not a  burden, but a great grace, and the way having a kid has shaped my career.   Thanks to Greg and Go Time for having me on their show, and allowing us to...

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GUEST: Jacob Morgan -- Founder of The Future Organization

 

https://thefutureorganization.com/

https://www.linkedin.com/in/jacobmorgan8/

Engagement efforts have failed. There’s a lot of investment in surveys and measurement, but the numbers -- and the practices that drive those numbers -- don’t change.

 

Engagement is a result of core workplace practices. It’s not affected long-term by perks. We know when perks are installed to manipulate us.

 

Employment day 1, everyone is engaged. Then, slowly, the organization breaks people down, and trains them to become disengaged.

 

Part of the problem is that when corporations are focused on quarterly profit, things like changing workplace satisfaction that take time don’t get the attention they need to move the dial.

 

We promote the wrong people. Leadership is a specific set of skills, and being a good individual contributors don’t always have the skills that leadership requires.

 

There are people skills in your company already. Seek them out and leverage those skills.


Organizations lie to recruits. We tell them how amazing and wonderful it is to work here -- even when it’s not true. Now, the new hires quickly become resentful and unhappy, not only because of the environment, but also because of the bait-and-switch.

 

If you’re an individual contributor, speak up about your experience. Manager’s be committed to the success of others. Executives, take a stand for designing exceptional employee experience.

 

The common assumption is -- You need to give your employees challenging and exciting work. But the employer doesn’t control what the work is that needs to be done. It controls the environment in which the work is done. How does the company require you to do your work? How does the company support you in your efforts? What is the culture of work in which the work gets done? What metrics are used to measure performance?

 

Results are a trailing metric. Behaviors lead results. Measuring and rewarding behaviors improves employee satisfaction and results both.

 

Environment can be controlled by the employer/organization. There are three environments. Culture. Physical environment. Technology. These three environments all play together. It’s important to deliberately design all three.

 

With every change an organization makes, it’s important to consider the impact of change on the above three environments.

 

There’s no such thing as an organization where 100% of the people are going to be happy all the time. The most important thing is how the organization responds to those people who at a given time are not happy.

 

The companies that are doing people well are treating the problem as a laboratory would -- with quick, measured, deliberate experimentation, not with a lot of drawn out thinking. Make attempts and respond to the results with new attempts.

 

This is a messy process. Decide for yourself whether this is a battle worth fighting -- at whatever level you are working. Expect that it’s not going to be easy. And the results are


Subscribe to Jacob’s newsletter: text “future” to 44222

Find Jacob’s books, The Employee Experience Advantage, The Future of Work, and The Collaborative Organization here: https://thefutureorganization.com/books/


Your host on Mighty Good Work is Aaron Schmookler.

https://www.linkedin.com/in/schmookler/


And, we’re The Yes Works -- Helping to make work good for people, and make people good for work.


www.TheYesWorks.com