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Ten Things to Watch for in 2019 - Episode Three

Staying Connected

Release Date: 02/27/2019

The Impact of the Calero and MDSL Merger show art The Impact of the Calero and MDSL Merger

Staying Connected

On November 19, Calero and MDSL, two pretty significant Telecom Expense Management (TEM) companies, announced plans to merge.  The deal is being led by Oak Hill and Riverside Partners and is expected to close in late Q4 of this year or early Q1 of 2020. Listen to this 6 minute podcast as TC2 Project Directors Theresa Knutson and Joe Schmidt discuss how this merger will reduce the number of pure play suppliers that deliver TEM services on a global scale from seven to six and what you need to consider if you’re a Calero or MDSL customer or looking to buy TEM services.

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Common Problems and Opportunities with your Network Transport Expenses – Part 2 show art Common Problems and Opportunities with your Network Transport Expenses – Part 2

Staying Connected

  In this podcast, TC2’s Theresa Knutson and Julie Gardner, leaders of TC2’s contract compliance and optimization practice, continue their discussion with Joe Schmidt about some common problems and opportunities enterprises face with network transport expenses. Listen to this 9 minute podcast as Theresa and Julie describe how billing disputes are taking longer to resolve, why transformation projects may cost you more if you don’t disconnect legacy services, and they offer some tips to help enterprises better manage network transport expenses.

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Common Problems and Opportunities with your Network Transport Expenses – Part 1 show art Common Problems and Opportunities with your Network Transport Expenses – Part 1

Staying Connected

Enterprises face many increasingly complex issues trying to manage network transport expenses.  The issues range from how to process credits, dispute charges, and manage internal Telecom Expense Management and Accounts Payable processes, and as service providers slash account teams the responsibility for resolving these issues has been pushed back to the enterprise.  Listen to this 6 minute podcast, as Theresa Knutson and Julie Gardner, leaders of TC2’s contract compliance and optimization practice, discuss with Joe Schmidt how using a billing credit has become more difficult and...

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Optimizing the End-User Experience – part 2 show art Optimizing the End-User Experience – part 2

Staying Connected

In part two of our podcast about optimizing the end-user experience, we take a look at the possible tools, technologies, and services that are now available to this end.  In particular, we examine the use of Cloud-Exchange service providers and Infrastructure Management solutions in the enterprise. Listen to this 8 minute podcast as TC2’s David Lee and Joe Schmidt continue their discussion and highlight how Cloud-Exchange providers offer access to a variety of cloud service providers and deliver low latency that improves application performance, while Infrastructure Management solutions...

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IoT - The Interdependence of (Numerous) Transactions show art IoT - The Interdependence of (Numerous) Transactions

Staying Connected

IoT, or the Internet of Things, is an ecosystem of sensors, monitors, and smart devices that collect and share data wirelessly, without human intervention.  But IoT could also be an acronym for the Interdependence of Transactions because the IoT ecosystem involves numerous individual components that have to work together. Listen to this 7 minute podcast as LB3 Partner Deb Boehling and TC2’s Joe Schmidt review the components of an IoT solution and discuss some of the factors an enterprise needs to consider when buying and negotiating a contract for an IoT solution.

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The State of Play of IT Outsourcing and Managed Services show art The State of Play of IT Outsourcing and Managed Services

Staying Connected

An important question IT organizations have to ask when evaluating their network and ICT needs is - Should I outsource or am I better off doing it in-house?  Like so many questions with technology, the answer is … it depends. Listen to this 9 minute podcast as TC2 Managing Director Ben Fox and Project Director Joe Schmidt provide their perspectives on the current state of play of IT outsourcing and managed services.  You’ll hear how enterprises balance the need for cost savings with the desire to receive best-in-class vendor support that integrates with internal service...

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Optimizing the End-User Experience - part 1 show art Optimizing the End-User Experience - part 1

Staying Connected

With the rapid proliferation of cloud-based apps and use of cloud-based SaaS and UC solutions, optimizing the end-user experience in your enterprise can be a significant challenge. Corporate users expect the same fast and reliable experience every time they access company resources, regardless of where they are or how they access the network. Listen to this 9 minute podcast as TC2’s David Lee and Joe Schmidt discuss how the cloud, 5G, and changing network traffic dynamics are forcing CIOs to think differently and adopt a new approach for building and managing their network services.

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When a Supplier Transition Makes Sense show art When a Supplier Transition Makes Sense

Staying Connected

Enterprises often face a difficult choice – keep my incumbent supplier or migrate services to another provider.  Change can be risky and your incumbent provider knows it.  But sometimes, it makes sense to make a transition.   Maybe your company is contemplating a network transformation, or you’re dissatisfied with the current supplier relationship, or perhaps your costs are just not competitive.  Listen to this 10 minute podcast as TC2 Project Directors Pat Gilpatrick, Tony Mangino, and Joe Schmidt examine when a supplier transition makes sense....

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What the Equifax Hack Means to You show art What the Equifax Hack Means to You

Staying Connected

Equifax, one of the country’s largest credit reporting agencies, revealed that the private information of some 143 million consumers had been compromised as a result of a data breach.  Was this hack avoidable?  Could Equifax have done a better job of notifying the affected parties?  What happens next? Listen to this 10 minute podcast as Kevin DiLallo, a Senior Partner at LB3, discusses the legal fallout of the security breach with TC2’s Joe Schmidt.  Kevin cogently describes what happened at Equifax that opened the door to the massive hack, reveals the possible...

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What Enterprise Customers Need to Know about Avaya's Bankruptcy show art What Enterprise Customers Need to Know about Avaya's Bankruptcy

Staying Connected

Avaya, a key supplier of network infrastructure, maintenance/support, and contact center software for large enterprise customers, declared bankruptcy on January 19, 2017. Enterprise customers that rely upon Avaya for mission critical products, services, and support are understandably concerned about what the bankruptcy filing means for Avaya’s future and the impact it may have on their companies’ network services. In this episode of Staying Connected, TC2 Project Director Joe Schmidt joins LB3 partners Andrew Brown and Kevin DiLallo to discuss the likely...

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More Episodes

Here's the third podcast from our series where LB3's Laura McDonald and Kevin DiLallo discuss with TC2's Joe Schmidt the Ten Things to Watch in 2019. This episode covers two key topics for enterprises - Telecom Expense Management Will Get a Makeover in 2019 & Vendor Management Will Get Harder as Vendors Reduce Support Staff.