Fan Creators – Driving Customer Service As A Differentiator
Customer Driven with Chad McDaniel
Release Date: 04/04/2019
How Asynchronous Messaging Is Disrupting Customer Communications with Mike Myer, CEO and Founder of Quiq
Customer Driven with Chad McDaniel
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Mike Myer, CEO and Founder of Quiq, a business messaging company in the customer service world. Hear Mike's unique perspective about the integration of these technologies into a successful customer experience.
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Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman
Customer Driven with Chad McDaniel
In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their benefits and access providers for the care they need.
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Trends for Call Center Agent Staffing
Customer Driven with Chad McDaniel
Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of insight on the current trends of staffing, cost/time to fill and attrition/turnover as well as difficulties in retaining the right hires.
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The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven. In this episode, Chad is talking with Justine Santa Cruz, SVP of Enterprise & Retail at Satisfi Labs, an AI-powered Knowledge Management Platform. Justine brings a wealth of knowledge on the future of AI in Customer Experience and the overall evolution of customer communication channels. Chad and Justine also discuss the 5 most important questions to ask before buying or building any new technology for your brand.
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Why Should I Care – How Blockchain is going to change the future of Customer Service Support
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Jerry Leisure, VP of Customer Success with Forte Labs. Jerry has been in the Customer Service Leadership space for over 20 years and moved into the gaming space in 2016 with Kabam. Jerry has since joined Forte Labs, a platform company in the gaming space that allows game developers to easily utilize the security of blockchain technology.
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The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett
Customer Driven with Chad McDaniel
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Streamlining Agent Experience to Elevate Customer Experience with Sean Minter, Founder and CEO of AmplifAI Solutions
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven with Chad McDaniel! Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company.
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Fan Creators – Driving Customer Service As A Differentiator
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Sue Morris, Worldwide Customer Service Leader at Microsoft. Sue’s role at Microsoft has her overseeing over 11k Advocates that handle upwards of 46 Million customer service interactions each year. Since joining Microsoft, Sue has believed the company’s mission statement and the empowerment it brings to their employees is what consistently elevates their performance.
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How to Drive Internal Engagement and Interaction Models with Meaningful Results
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Michelle Brigman, CX Director for 7-Eleven Michelle shares her career experience revolving around customer feedback management system, making sense of the unique insights these tools provide and how this information can become invaluable in meeting your business goals around positive customer experience.
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How to Drive Emotional Connection in an Effortless Customer Experience
Customer Driven with Chad McDaniel
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Michael Jones, Senior Director of Customer Care for Home Depot. Home Depot has been one of the pioneers in Customer Experience leadership but have always adopted the approach of investing in resources for their associates so that they can serve customers more effectively.
info_outlineWelcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Sue Morris, Worldwide Customer Service Leader at Microsoft. Sue’s role at Microsoft has her overseeing over 11k Advocates that handle upwards of 46 Million customer service interactions each year. Since joining Microsoft, Sue has believed the company’s mission statement and the empowerment it brings to their employees is what consistently elevates their performance.
In this episode, Chad and Sue discuss:
- How the gig economy is positively impacting workflow within Microsoft
- Microsoft’s closed loop feedback system and how it improves both the customer and employee experience
- How Microsoft is looking to emulate the best practices of their most successful Customer Service Advocates
- Understanding the best opportunities to turn a regular customer into an avid fan of your brand
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