Libsyn Directory

How to Amaze Your Customers with Shep Hyken | Episode 13

Release Date: 04/04/2019

Why Music School Owners Feel Guilty About Making Money with Amie Nunez | EP 296

Music Lessons and Marketing

In today’s episode, I sit down with Amie Nunez, who ran a rock school with her husband for about a decade before selling it to Ensemble. We talk about something most music school owners feel but rarely say out loud: the guilt that comes with making money. If you’ve ever paid everyone else first, skipped a rate increase because it felt greedy, or winced when someone said “must be nice” about your vacation, this conversation is for you. Key ideas from this episode: Why so many of us carry the “tortured artist” mindset into our music schools What happens to your family and your...

Are Your Teachers Doing This Too Much? | EP 295

Music Lessons and Marketing

In today’s episode, I talk about something your teachers probably do hundreds of times a week without thinking twice: they stop the music. It looks like good teaching. But after a conversation with Kelly Bennett from Valencia School of Music, I’m starting to wonder if all that stopping and correcting takes away one of the most important skills a young musician can learn, which is how to recover from a mistake and keep going. Key ideas from this episode: In a private lesson, it’s start, stop, correct. In a band, time keeps moving, and that changes how kids learn. Making a mistake and...

How to Get More Parents to Say Yes to Group Classes | EP 294

Music Lessons and Marketing

In this episode, I break down why the group class pitch that makes perfect sense in your head falls flat the second it comes out of your mouth on a call. It’s not your program. It’s timing and messaging, and most schools get both wrong before they even realize it. Key ideas covered: Why every parent already has a “movie” playing in their head before they call you Why explaining your group class too early kills the sale The exact questions that get a parent to reveal what they’re really buying Why arguing for group classes is the fastest way to lose the sale entirely In this...

Why I Stopped Making Kids Earn Their Way Into a Band | EP 293

Music Lessons and Marketing

For years, I had one problem at my music school that drove me crazy. I could always tell which kids were most likely to quit, and it wasn’t the ones who hated music. It was the ones who never got the chance to feel like a musician before they ran out of patience. In this episode, I break down why bands keep kids enrolled in a way private lessons never will, and why I built an entire program around putting total beginners in a band on day one. A few of the ideas we dig into: Why bands create identity in a way private lessons simply can’t The real reason kids quit lessons before they ever...

Why Group Classes Teach What Private Lessons Can't With Kelly Bennett | Ep 292

Music Lessons and Marketing

In today’s episode, I sit down with Kelly Bennett, co-owner of Valencia School of Music in Westfield, New Jersey, to talk about something a lot of school owners get wrong about their youngest students. Kelly has been running her Kidzrock program since 2019, and right now she has around 40 kids enrolled with another 15 to 20 sitting on a waitlist. We dig into exactly how she built that, and honestly, about ten minutes into this conversation I was taking notes on my own program. Here’s what we cover: Why Kelly stopped selling music lessons and started selling something completely different...

How to Build a “War Room” for Your Music School (And Make Time to Grow) | EP 291

Music Lessons and Marketing

In this episode, I talk about something that completely changed how I run my music school: the war room. If you’ve ever felt like you’re constantly reacting instead of actually leading your business, putting out fires instead of planning ahead, this one’s for you. I break down why that reactionary mode works fine when your school is small, and why it starts to fall apart as things get more complex. Then I walk you through the exact system I use to fix it, and no, it’s not another app. Key ideas covered in this episode: Why reactionary management feels fine early on but becomes a real...

Why Your Best Teacher Just Said No (And What It Really Means) | EP 290

Music Lessons and Marketing

In this episode, I talk about something that happens in almost every music school at some point. A great teacher, sometimes your best one, tells you no. You ask them to take on something new, and they push back, and it catches you off guard. I dig into why that happens, and what it actually reveals about the kind of leader your teachers think you are. Because a “no” is rarely about the task itself. A few of the key ideas I cover: Why asking a teacher “would you like to do this?” almost always gets you a no The difference between the barbershop model and a mission-based music school...

What a Punk Rocker and an Opera Singer Taught Each Other About Running a Music School | EP 285

Music Lessons and Marketing

In this episode, I sit down with John Kozicki and Mandy York, hosts of the Rock School Proprietor podcast, and we get into something every music school owner deals with whether they realize it or not. How do you keep growing when your teaching philosophy and someone else’s look nothing alike? John runs a punk rock brick-and-mortar school in Detroit. Mandy is a classically trained Music Together licensee. On paper they should not get along. In practice, they have built a friendship and a podcast around learning from each other, and I think their conversation will change how you think about...

How to Know If Your Music School Is Ready to Scale (or Sell) with Brady Davies | EP 288

Music Lessons and Marketing

In this episode, I sit down with Brady Davies, who went from teaching zero instruments himself to building nine music schools and eventually merging his company with Ensemble Performing Arts. We talk about the moment his wife brought 80 piano students into their living room, the pricing mistake that cost him money for years without him realizing it, and the churn numbers he now watches like a hawk to keep his schools healthy. This one is for any school owner who feels maxed out, unsure if it’s time to expand, raise prices, or bring in more help. Brady doesn’t sugarcoat the hard parts. He...

What a Bored 8-Year-Old Taught Me About Getting Kids to Practice | EP 287

Music Lessons and Marketing

In this episode, I talk about the real reason so many students quietly lose interest in lessons, and why it has nothing to do with talent, motivation, or how good the teaching is. I share the story of a student named Marcus, a kid who went from showing off Queen bass lines to watching the clock, and what that pattern taught me about a structural problem hiding inside almost every private lesson. If you’ve ever had a parent tell you their kid “just won’t practice,” this episode gets at what’s actually going on underneath that. Key ideas covered in this episode: Why better teaching,...

More Episodes

Congratulations! You made the sale. You're one more student closer to your monthly sales goal. Mission accomplished!

Right? Wrong!

The mission has just begun. The mission is to amaze your new customer. To go beyond the expectation. To make them feel valued, important and celebrated. This is the new battlefield of business.

This is where you and your competition will go head to head. We all teach the same notes, scales and chords. The experience you create beyond the lesson is where real growth happens. The studio that creates the most magical experience is the studio that will capture the minds and hearts of their community.

Pricing Music Lessons

The battlefield in the past has been pricing. The one with the cheapest prices becomes the leader. This can work when your product has little value in the eyes of the market. This can work when there’s nothing clearly special about your product other than price. For those who read or listen to Seth Godin-you’ve heard this idea that when lowering prices is your unique selling point that it’s a race to the bottom. The good news for music schools is we’re selling something that is of high value. Youth enrichment. Parents don’t care about music lessons. They care about the enrichment music will bring to their child's life. You are selling something parents value.

Coke is It

The battlefield can sometimes be quality but look at the Cola wars. We know who the king of Cola is. Coke! We know who Coke’s arch rival is. Pepsi. Coke clearly tastes better than Pepsi, right? Pepsi is notorious for always beating Coke in taste test. From the perspective of taste and quality Pepsi is the winner. But the Coca Cola brand better captures our hearts and minds and remains the leader in the soft drink industry. Something else is at play here.

Extreme Moments of Awesomeness

Let’s look at customer experience. Youth enrichment business, music, dance, gymnastics, martial arts, are perfectly placed to go big with customer experience. Music studios have these built in mind blowing, life changing peak experiences. The recital, the concert-these are extreme moments of awesomeness, of self-realization for a child. It’s at moments like this that kids realize or discover what they’re capable of. How much value do you think parents place on that?

A Little Magic

But what about everything in between these stand out moments? The weekly routine lessons. The mundane has the potential to be magical. You just have to create these moments for kids.

Hot Buttered Popcorn

Danny Thompson creates memorable moments by serving hot buttered popcorn every day in a vintage looking carnival popcorn maker. Take a moment and think back to when you were 8 years old. Imagine what impact the sights, the smells and the taste this popcorn would have on you. I was a guest on Danny’s podcast, Music Lessons Business Academy, and we talked about the old restaurant The Ground Round. No one went there for the food. The food was ok. Everyone went there because they served a bottomless basket of peanuts to every table. You were encouraged by the wait staff to throw the peanut shells on the floor. Kids were allowed to make a mess. It was the best.

Do you think Danny Thompson feels the $50 expense for the popcorn maker was worth it? It’s added to the culture and customer experience (not to mention customer retention) This is not about music lessons. Something else is at play here.

Status

Mike Grande creates magical moments by celebrating his students on social media. What’s so magical about it? The magic is in the feeling of pride he creates for these kids. The magic is in the feeling of pride and relief the kids parents feel when they see their child connecting with music and having a great sense of individuality. The magic is in the new status Mike provides for these kids. This kid on Instagram playing guitar is no longer just a regular kid. He or she is now a musician. Musicians are considered to be special people. Gifted people. All parents want their child to be special, unique and gifted.