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How to Amaze Your Customers with Shep Hyken | Episode 13

Music Lessons and Marketing

Release Date: 04/04/2019

3 Social Media Mistakes Music Schools Must Avoid With Sara Campbell | Ep 244 show art 3 Social Media Mistakes Music Schools Must Avoid With Sara Campbell | Ep 244

Music Lessons and Marketing

Why aren’t your social media posts getting the engagement you hoped for? In this episode, Sara Campbell uncover the top three mistakes music schools often make on platforms like Facebook and Instagram—and, more importantly, how to fix them. From the pitfalls of overly promotional content to the missed opportunities of “set it and forget it” posting, we’ll walk you through actionable strategies to level up your social media game. Plus, discover why asking for reviews is a must and how to make storytelling the secret ingredient in your marketing. If you’re ready to stop spinning your...

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Transform Your Music School With a New Revenue Stream: Lauren Bateman | Ep 243 show art Transform Your Music School With a New Revenue Stream: Lauren Bateman | Ep 243

Music Lessons and Marketing

Adding a new revenue stream can transform your business, as shown by Lauren Bateman’s success with her online guitar course, the 7 Level Guitar System, which has generated over $2.5 million in sales through YouTube. Diversification offers financial security and growth opportunities but requires careful market research to avoid costly missteps. Lauren’s journey highlights the importance of validating ideas, leveraging social media, and committing time and effort. With the right strategy and preparation, introducing new revenue streams can unlock extraordinary results for your business. ...

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What Music Schools Can Learn From Dance Schools | EP 242 show art What Music Schools Can Learn From Dance Schools | EP 242

Music Lessons and Marketing

As music school owners, we often turn to each other for advice and strategies—but what if the best ideas for growing your business came from outside the music world? In this episode, I share my own experience of learning from different industries, from hair salons to dance studios, and how these insights helped elevate my music school.   We’ll talk about the importance of creating low-barrier entry points for students, and I’ll introduce today’s guest, , a leader in the dance world who’s mastered the art of positive first experiences. Tune in to discover how stepping outside the...

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How to Craft Stories That Drive Word of Mouth Marketing | EP 241 show art How to Craft Stories That Drive Word of Mouth Marketing | EP 241

Music Lessons and Marketing

In this episode, Dave dives into crafting memorable stories that fuel word-of-mouth marketing for your music school. Learn how to create standout moments beyond the lesson room that make your clients excited to share. Tune in to hear inspiring real-world examples and practical tips to boost your school’s reputation.  

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Why Some Music Schools Succeed and Others Fail With Groups Part II | Ep 239 show art Why Some Music Schools Succeed and Others Fail With Groups Part II | Ep 239

Music Lessons and Marketing

In Episode 239, Dave dives into the success stories behind the program with music school owner John Kozicki. Why do some schools thrive while others falter with group classes? This episode uncovers the crucial role that marketing, mindset, and instructor selection play in filling group classes and driving revenue.   Whether you’re already running group classes or considering adding them to your offerings, you’ll gain actionable insights that will make them a core part of your music school’s success. Learn how to effectively market your group classes, educate parents, and create a...

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Why Your Social Media is Underperforming | EP 240 show art Why Your Social Media is Underperforming | EP 240

Music Lessons and Marketing

In this episode, Dave explores why many music schools fail to maximize Instagram’s potential. Discover practical tips to engage your audience, create shareable content, and turn your social media strategy into a lead-generating machine. Don't miss this essential guide to transforming your Instagram feed from a passive newsletter into a dynamic tool for growth!  

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Why Some Music Schools Succeed and Others Fail With Groups Part I | Ep 238 show art Why Some Music Schools Succeed and Others Fail With Groups Part I | Ep 238

Music Lessons and Marketing

Explore why some music schools succeed with group programs like Kidzrock and others don't. Join Dave Simon and Kelly Bennett, from , dive into top marketing strategies, effective parent communication, and practical advice for launching and maintaining . Whether you're a music school owner or instructor, this episode is packed with insights to help you elevate your group classes. Tune in and learn how to make your music school stand out!  

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Why You Should Use Pain In Your Marketing | EP 237 show art Why You Should Use Pain In Your Marketing | EP 237

Music Lessons and Marketing

In this episode, Dave delves into the surprising power of using pain in marketing. Discover how this strategy can capture attention, build trust, and drive sales. Learn from real-world examples and get practical tips for applying this technique in your marketing and sales calls. Don’t miss these valuable insights to enhance your music school's marketing effectiveness!  

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Market Your Group Classes Without Spending a Dime | EP 236 show art Market Your Group Classes Without Spending a Dime | EP 236

Music Lessons and Marketing

In today’s episode, we’re gearing up for an exciting webinar titled “The Number One Way to Fill Your Group Classes,” happening on July 11th at 1:30 p.m. Eastern Time. If you haven’t reserved your spot yet, now is the perfect time! Can’t make it? No worries—replay will be available. Sign up at . Key Points Covered: No Paid Ads Needed: Learn how phone calls and emails can effectively fill your group classes without the need for paid advertising. Parental Perception: Understand how parents' past experiences with private lessons influence their decisions and how to leverage this in...

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Helping Parents See The Value in Group Classes | EP 235 show art Helping Parents See The Value in Group Classes | EP 235

Music Lessons and Marketing

For a deeper dive into these topics, join Dave's webinar on July 11th at , where you'll receive in-depth strategies, participate in a live Q&A, and access exclusive resources. Tune in and transform how you market and sell group music classes, inspiring young musicians along the way. In this episode:   Discover why group classes are an ideal solution for music schools facing instructor shortages, allowing them to serve more students efficiently. Delve into parents' beliefs about music lessons, their impact on a child's development and social status, and address common fears about...

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More Episodes

Congratulations! You made the sale. You're one more student closer to your monthly sales goal.  Mission accomplished!

Right? Wrong!

The mission has just begun. The mission is to amaze your new customer. To go beyond the expectation. To make them feel valued, important and celebrated.  This is the new battlefield of business.

 

This is where you and your competition will go head to head. We all teach the same notes, scales and chords. The experience you create beyond the lesson is where real growth happens. The studio that creates the most magical experience is the studio that will capture the minds and hearts of their community.

 

Pricing Music Lessons

The battlefield in the past has been pricing. The one with the cheapest prices becomes the leader. This can work when your product has little value in the eyes of the market. This can work when there’s nothing clearly special about your product other than price. For those who read or listen to Seth Godin-you’ve heard this idea that when lowering prices is your unique selling point that it’s a race to the bottom. The good news for music schools is we’re selling something that is of high value. Youth enrichment. Parents don’t care about music lessons. They care about the enrichment music will bring to their child's life. You are selling something parents value.

 

Coke is It

The battlefield can sometimes be quality but look at the Cola wars. We know who the king of Cola is. Coke! We know who Coke’s arch rival is. Pepsi. Coke clearly tastes better than Pepsi, right? Pepsi is notorious for always beating Coke in taste test. From the perspective of taste and quality Pepsi is the winner. But the Coca Cola brand better captures our hearts and minds and remains the leader in the soft drink industry.  Something else is at play here.

 

Extreme Moments of Awesomeness 

Let’s look at customer experience. Youth enrichment business, music, dance, gymnastics, martial arts, are perfectly placed to go big with customer experience. Music studios have these built in mind blowing, life changing peak experiences. The recital, the concert-these are extreme moments of awesomeness, of self-realization for a child. It’s at moments like this that kids realize or discover what they’re capable of. How much value do you think parents place on that?

 

A Little Magic

But what about everything in between these stand out moments? The weekly routine lessons. The mundane has the potential to be magical. You just have to create these moments for kids.

 

Hot Buttered Popcorn

Danny Thompson creates memorable moments by serving hot buttered popcorn every day in a vintage looking carnival popcorn maker. Take a moment and think back to when you were 8 years old. Imagine what impact the sights, the smells and the taste this popcorn would have on you. I was a guest on Danny’s podcast, Music Lessons Business Academy, and we talked about the old restaurant The Ground Round. No one went there for the food. The food was ok. Everyone went there because they served a bottomless basket of peanuts to every table. You were encouraged by the wait staff to throw the peanut shells on the floor. Kids were allowed to make a mess. It was the best.  

Do you think Danny Thompson feels the $50 expense for the popcorn maker was worth it? It’s added to the culture and  customer experience (not to mention customer retention) This is not about music lessons. Something else is at play here.

 

Status

Mike Grande creates magical moments by celebrating his students on social media. What’s so magical about it? The magic is in the feeling of pride he creates for these kids. The magic is in the feeling of pride and relief the kids parents feel when they see their child connecting with music and having a great sense of individuality. The magic is in the new status Mike provides for these kids. This kid on Instagram playing guitar is no longer just a regular kid. He or she is now a musician. Musicians are considered to be special people.  Gifted people. All parents want their child to be special, unique and gifted.

 

Today's Guest

Shep Hyken

 

Featured Websites

Books Written By Shep

Dave Simon's Music Enterprise

Music Lessons and Marketing

 

Show Credits

Intro music: Dusted by Fojimoto

Transition music: Levi Simon