Why Order Management is the Key to Unifying Commerce and Increasing Customer Experience
Release Date: 04/19/2019
Companies that have not evaluated their supply chain in several years or have an expanded supply chain through acquisitions can expect to reduce supply chain costs from 5% to 15% by reevaluating their network strategies. On this episode of enVista's Experts on Demand, Strategic Account Executive, Dan Avila will address where to find gaps in your supply chains, how to reduce supply chain costs, challenges that an outdated supply chain network analysis (or lack of) can present, and more.info_outline Labor Disruptors. Why They Aren't Fading Any Time Soon.
Labor shortages aren't fading anytime soon. As the labor force continues to shrink, companies are jumping ahead of the trend, looking at implementing higher wages and better benefits for employees. But the tight labor market is more than just wages, recruitment is also a concern.info_outline Why Order Management is the Key to Unifying Commerce and Increasing Customer Experience
A completely seamless shopping experiences will soon be the bar by which retailers are measured. If you don’t think your competitors are making moves there, you’re sadly mistaken. The foundations must be laid now to meet customers’ expectations for unified commerce experiences.info_outline
Customers use an increasing number of channels in their buying journey is now the norm, which poses challenges for online retailers as they try to provide as consistent of an experience across each channel as they can.
Consumers are simultaneously on their phones while a computer is open and their smart TV is on. They’re price checking products in your store with Amazon and checking Instagram notifications at the same time.
A completely seamless shopping experiences will soon be the bar by which retailers are measured. If you don’t think your competitors are making moves there, you’re sadly mistaken. The foundations must be laid now to meet customers’ expectations for unified commerce experiences.
Today we’re talking with retail strategist, consultant and CEO of enVista Jim Barnes on why order management is the key to unifying commerce and optimizing customer engagement.