The Global Mission to Advance Credit Union Growth
Banking on Experience powered by BUSINESSNEXT
Release Date: 09/26/2024
Better Risk Management starts With Unified Data
Banking on Experience powered by BUSINESSNEXT
Most financial institutions are swimming in risk right now: cyber threats, regulatory pressure, liquidity concerns, fast-moving competitors, and the accelerating impact of AI. But as Ed Vincent, CEO of Lumio Solutions, explains, the biggest threat isn’t any of those individually. It’s the fragmented data sitting behind them. In this episode, Ed breaks down why community banks and credit unions are essentially flying blind when their data lives in disconnected systems, spreadsheets, and legacy tools. He reveals why traditional, rear-view-mirror risk management leaves...
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Building Teams That Scale: Beyond The Tech Stack
Banking on Experience powered by BUSINESSNEXT
Most credit unions talk about digital transformation as a tech problem. But the real differentiator is not software. It is a strategy that starts with your people and your teams. According to McKinsey, about 70 percent of digital transformation initiatives fail to meet their goals, creating massive waste and stalled progress for financial institutions. This episode cuts through the noise by featuring someone who has actually delivered meaningful transformation in a real credit union. Jonah LaFollette, Chief Strategy Officer at Foothill Federal Credit Union, shares how his...
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Inside Jack Henry’s Ambitious Strategy to Modernize The Core
Banking on Experience powered by BUSINESSNEXT
Tired of hearing about costly, disruptive core conversions that sideline credit unions when they need to compete most? There's a better way forward. In this episode, host Joshua Barclay sits down with Brynn Ammon, President of Credit Union Solutions at Jack Henry, to explore how extending—not replacing—your core system could be the competitive advantage your credit union needs. You'll discover: Jack Henry's revolutionary approach using cloud-native microservices that integrate seamlessly with existing systems The shocking truth about member data: most credit unions have access to less...
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Breaking Down Banking Silos: The Highway To Unified Data
Banking on Experience powered by BUSINESSNEXT
What do 300 high schoolers, a treacherous dirt road, and an epic keg party have to do with your bank's data strategy? Everything, according to Joshua Barclay and Nick Del Francia from BusinessNext. In this unique episode, Joshua shares a wild story from his Connecticut party-throwing days to illustrate banking's biggest challenge: it's not about your products (everyone sells the same checking accounts and credit cards), it's about the experience—the "road"—that leads customers to those products. You'll discover: Why 66% of consumers want personalized experiences, but only 42% actually...
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AI Without Fear: The Compliance Playbook for Credit Unions
Banking on Experience powered by BUSINESSNEXT
Most credit unions are trapped in AI paralysis. It’s not because they don't want the competitive advantage, but because they're terrified of what happens when regulators come knocking. In this tactical episode of Banking on Experience, host Joshua Barclay sits down with Ray K. Ragan, Chief Information Officer at Securityplus Federal Credit Union, to solve the AI compliance puzzle once and for all—so credit unions can tap into the transformative use cases waiting on the other side. Ray isn't your typical credit union executive. As an Army Reserve officer who served on the Army AI Task Force...
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Survival of the Data-Fittest: Win the Retention Race in Modern Banking
Banking on Experience powered by BUSINESSNEXT
What if the secret to member retention isn’t more data—but better use of it? In this live episode of Banking on Experience, we tackle one of the biggest challenges facing credit unions today: keeping Members engaged in an era of limitless options and vanishing loyalty. You’ll learn: Why 44% of new accounts go inactive within a year—and how to reverse it The high cost of fake personalization Real-world tactics that combine human connection and AI-powered insights How a Detroit Lions-themed CD campaign turned into a member engagement machine Why you don’t need a data warehouse to...
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Why Bank of Idaho Bet Big on Acquisition – A Candid Talk with CEO Jeff Newgard
Banking on Experience powered by BUSINESSNEXT
Bank of Idaho made headlines with its $245 million acquisition deal with Glacier Bancorp—a bold move at a time when community banks are battling rising regulatory pressure, digital disruption, and funding challenges. In this episode, Chairman, President & CEO Jeff Newgard shares: The key factors that drove the decision to sell The toughest leadership challenges during the transition How he approached cultural integration between two institutions The hard truths every community bank leader must face in today's fast-changing market Whether you're weighing an acquisition or simply...
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The Real-Time Payments Fraud Dilemma: Why Faster Transactions Mean Bigger Risks
Banking on Experience powered by BUSINESSNEXT
Real-time payments are revolutionizing how money moves—faster, easier, and more seamless than ever. But with speed comes risk. Fraudsters aren’t just small-time scammers anymore; they’re running sophisticated, AI-powered crime rings that target credit unions and community banks in real time. So, how do financial institutions fight back? In this episode of Banking on Experience, host Joshua Barclay sits down with Jeff Scott, VP of Fraud Tech Solutions at Q2, a fraud prevention expert on the front lines of the fight against real-time financial crime. Together, they reveal how credit...
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Turning Data into Dollars: Smarter Segmentation, Better Marketing for Banks & Credit Unions
Banking on Experience powered by BUSINESSNEXT
Banks and credit unions are sitting on a goldmine of data—so why aren’t they using it to drive real growth in their marketing motions? Too often, financial institutions collect massive amounts of customer insights but struggle to turn them into personalized marketing strategies that actually convert. The key isn’t just having data—it’s knowing how to use it. In this episode, we sit down with Phillip Bosley, Founder & CEO of Tactical Marketing Automation, to break down the roadblocks keeping banks and credit unions from leveraging their data effectively. We cover the following in...
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Why 44% of Accounts Go Inactive in Year One—and How to Fix It
Banking on Experience powered by BUSINESSNEXT
Did you know that nearly half of new accounts—44%—go inactive within the first year? That’s not just lost revenue—it’s a major threat to long-term growth for banks and credit unions. The culprit? A broken onboarding process. Too many financial institutions skip relationship-building and jump straight into cross-selling, leaving members and customers disengaged and more likely to churn. So what’s going wrong—and how can banks and credit unions turn things around? Our guest, Har Rai Khalsa, CEO & Cofounder of Swaystack, joins hosts Joshua Barclay and Andrew Piron to...
info_outline| Credit unions are making waves not just locally, but globally! The need for people helping people extends far beyond U.S. borders, and we’re about to take you on a journey that will expand your understanding of just how impactful this movement is. In the latest episode of Banking on Experience, we had the pleasure of speaking with Mike Reuter, CEO of the Worldwide Foundation for Credit Unions. From supporting disaster recovery efforts to driving financial inclusion across the globe, Mike shares eye-opening stories and highlights how credit unions are helping communities thrive across the world. Want to know how we can bridge the digital gap and bring financial inclusion to underserved communities? Or how technology and cooperation are uniting credit unions worldwide? Mike’s insights will leave you both inspired and energized about the future of this movement. |