NetSuite 2025.1: New GenAI, System Connectors, and Procurement Features

Learn more about NetSuite 2025 Release 1: https://tinyurl.com/m5c87ud5

 

Cohost Megan O’Brien dives into NetSuite 2025 Release 1, with several guests joining to cover the latest and greatest features included. To start off, Lisa Schwarz, senior director of product marketing at NetSuite, gives an overview of the first release of 2025 [1:31]. She covers some of the most exciting updates in 2025.1 and what customers can expect. Erik Klein, outbound product manager at NetSuite, joins next to give a breakdown of new AI capabilities [8:30]. Andrew Klockers, a principal industry product manager for healthcare at NetSuite, covers HIPAA compliance in NetSuite, as well as enhancements to Compliance 360 [21:41]. Lastly, Eyal Amir, senior director of product management at NetSuite, goes over three new NetSuite Connectors [32:55].

 

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NetSuite 2025.1 Homepage: https://tinyurl.com/m5c87ud5

NetSuite 2025.1 Release Notes: https://tinyurl.com/4ju3uj73

NetSuite 2025.1 Release Preview Test Account: https://tinyurl.com/7m3pkz78

 

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Episode Transcript:

00;00;04;07 - 00;00;28;27 

Unknown 

Hey, listeners. Welcome to the NetSuite Podcast. I'm Megan O'Brien, a co-host of the podcast, and today I'm excited to dive into our latest product release. As many of our listeners know, we do two product releases per year. So this one is our first of 2025. NetSuite 2025 one is absolutely packed with a bunch of great new features and enhancements. 

 

00;00;28;29 - 00;00;54;04 

Unknown 

The latest release brings new functionality across NetSuite Connector, Bill Capture, Field Service management, and the Suite Cloud platform, just to name a few. There are also great new SuiteApps and AI capabilities in there. We have four different guests breaking down the latest capabilities in detail and explaining how they benefit you. And if you're looking for more info, our sneak peak release blogs are now live on. 

 

00;00;54;04 - 00;01;19;11 

Unknown 

NetSuite.com. See the links in the description on the app, so to check those out. Stay tuned, because we have a lot of exciting updates that you won't want to miss. You're listening to the NetSuite Podcast, where we discuss what's happening within NetSuite, why we're doing it, and where we're heading in the future. We'll dive into the details about the software and the people in next week who are behind all the moving parts. 

 

00;01;19;13 - 00;01;32;05 

Unknown 

We'll also feature customer growth stories discussing the ups and downs of running a company, and how one integrated system can help your business continue to scale. 

 

00;01;32;07 - 00;01;56;02 

Unknown 

Kicking us off is Lisa Schwarz, senior director of product marketing at NetSuite. Lisa will provide a quick preview of what's new in 2025 release one, including new AI-powered search capabilities and Suite Answers using NetSuite Expert. She also gives a refresher on how all our customers received the update, and what they can do to prepare for it. 

 

00;01;56;05 - 00;02;23;23 

Unknown 

We have a few guests joining us to dive deeper into the new functionality and the NetSuite 2025 release one, but could you give us a quick overview of what we'll be covering? I sure can. We've got a greatest hits coming up for everybody. We'll be diving into the world of connectors. There's a bunch of new connectors which will be available in this release, so that will be interesting to get that update and hear about that. 

 

00;02;23;26 - 00;02;52;13 

Unknown 

We'll be covering some great things around the SuiteCloud platform. That's always super interesting. And a lot of that includes some new AI developer tools and we'll also be exploring new things that are going around with necessary HIPAA compliance and some of our compliance. 360 solution. What's the one feature in this release that you're especially excited about or see as a big win for our customers? 

 

00;02;52;15 - 00;03;26;14 

Unknown 

Oh one I'm not sure if I could round it down to just one, but kind of my, you know, quick wins or what's getting me excited. I think I would, you know, shout out because some shout outs to, NetSuite Expert, which is a new capability that's bringing AI search powers to Suite Answers, Suite Procurement, which is, one of our, new indirect procurement solution that includes partnerships with staples, and Amazon business. 

 

00;03;26;17 - 00;03;55;08 

Unknown 

We've got some new specialized user roles for CRM, WMS, and view and approve. And these are particularly interesting for employees who only need access to specific records, reports, and tasks in NetSuite. So you don't have to always purchase a full user licenses. And then there's more pages becoming available in the Redwood UI. So getting some more refresh and a new look to a lot of things. 

 

00;03;55;11 - 00;04;22;16 

Unknown 

I wanted to quickly touch base on the logistics of the release for any new listeners. Customers who have never been through this before, or those who just need a refresher. How does NetSuite deliver these new features to our users? Absolutely. So we do two releases a year. All 41,000 plus customers receive the updates. Everybody is on the same release using the latest and greatest version of. 

 

00;04;22;16 - 00;04;47;18 

Unknown 

NetSuite, which is still amazing and always kind of blows my mind. This is the first release of the year. So with this release, accounts will be updated between mid-March through April. Each customer is assigned a date and a time that their NetSuite account will be updated. The date and the time of your update is published in the New Release Portlet on your. 

 

00;04;47;18 - 00;05;06;05 

Unknown 

NetSuite dashboard, and your NetSuite admin will also get an email with this information. If for some reason this is not a good time for the update to happen. You can go and change the date and time via the CMS tool within NetSuite. So super easy to do that when it comes to the day of your update. 

 

00;05;06;10 - 00;05;33;06 

Unknown 

You don't need to install or do anything. It's all automated. Accounts will go offline during the update time, which is scheduled for about a four-hour period downtime, but actually most accounts get updated in 60 minutes or less. And what can customers do to prepare for the update? We definitely encourage users to become familiar with what's in the release and try it out in a release preview account. 

 

00;05;33;09 - 00;06;05;18 

Unknown 

So, you know, while accounts are updated automatically and all customizations come over in the update, it's great to test out, using your own data, workflows, integrations, and customizations. So there are no surprises. I don't know about you, but I don't like surprises now. So for those who are not familiar with the release preview account, this is a specialized test account that clones your production environment and has all the new features and updates in the release. 

 

00;06;05;21 - 00;06;27;27 

Unknown 

So it's a great way. Also a safe way to test drive things out before you go live. It's free. You just need to have your NetSuite admin request it. Other than this podcast, how else can customers learn more about the 2025 release one. There's a bunch of ways people can learn more about what's in the release. 

 

00;06;28;00 - 00;06;50;24 

Unknown 

First, you can read the sneak peek blogs, which are on NetSuite.com, as well as well as the release notes if you want a really long read. Which those are. And Suite Answers. You can watch, training videos, which are usually done on a lot of key features. Also hosted in Suite Answers. Download them there. 

 

00;06;50;26 - 00;07;11;04 

Unknown 

I definitely encourage you to talk to your account manager on a more, you know, specific kind of basis where you can really look at, you know, what key features may be a priority for you guys. And then we've got some webinars. So watch and attend some of these webinars. We had a webinar covered all the new features. 

 

00;07;11;04 - 00;07;36;24 

Unknown 

So we went, you know, in-depth on the features, which is available to now watch on demand. But there's also a release readiness webinar on February 26th, which provides tips on how you can get ready for the release, like using the release preview account we talked about as well as creating a test plan. This webinar will also be available on demand after the 26. 

 

00;07;36;26 - 00;08;07;22 

Unknown 

And then last, we've got some SuiteConnect events, which we encourage everybody to attend. So these are one day events that are happening all over the world over the next few months. Definitely go to NetSuite.com under the events section. I'm sure you'll you can provide a link to that page as well. But check out the cities that will be coming to these events cover some of the new features in the release. 

 

00;08;07;24 - 00;08;27;26 

Unknown 

You'll so kind of getting down to the next level of actually being able to also see some demos and things like that. So definitely check out the website and see if we're coming to a city near you, and we'll be sure to link to that and all these other great resources in our show notes. Thanks so much for joining us, Lisa. 

 

00;08;27;28 - 00;08;54;16 

Unknown 

Thanks again for having me. This release brings several new AI features to NetSuite. And here to talk about that and other improvements to the platform is Outbound Product Manager Eric Klein. Eric offers a quick refresh on how the SuiteCloud platform works, and then walks through two major features in 2025.1 the SuiteScript Generative AI API, and NetSuite 

 

00;08;54;16 - 00;09;19;16 

Unknown 

Prompt Studio for Text Enhance. He also dives into additional enhancements that will benefit developers. All right, Eric, let's start with a quick overview of the SuiteCloud platform. How does it work and how does it help our users get the most out of their NetSuite investment? Hi. Hi. Thanks, Megan. I'd be delighted to. But, you know, as many of our listeners are probably already aware, SuiteCloud is really all about customizing a. 

 

00;09;19;16 - 00;09;45;01 

Unknown 

NetSuite in ways that extend the native product to support specific user tasks and ultimately achieve desired business outcomes. Which, by the way, can really help businesses with an international scope as well. But, you know, a lot of our customers really, you look at, you look at, you know, their environments, their, their sort of business needs. And those requirements are often very unique to their individual businesses. 

 

00;09;45;04 - 00;10;13;10 

Unknown 

Now, NetSuite is a very, you know, full-featured complex product. So most of these are addressed with out of the box functionality. And we also see almost a virtually unlimited range of use cases that require at least minor changes to native product functionality. And in many cases, this is really easy to do by, you know, taking steps to define things like custom records, fields, forms, custom transactions. 

 

00;10;13;11 - 00;10;33;13 

Unknown 

I mean, there's a lot of flexibility there in terms of how you can customize the product and do so without writing code. However, in some cases, those changes can be pretty big. And that's where things like, you know, custom scripting, workflows and even full applications or what we call SuiteApps in NetSuite terminology. 

 

00;10;33;16 - 00;10;58;00 

Unknown 

And these are often built by NetSuite. We build them as well as our team and partner community has a very rich library of, of suite apps and extensions that can be added to your NetSuite environment to deliver specific industry functionality. So think things like, you know, pane and plug ins, integration services, advanced financial solutions, those sorts of things. 

 

00;10;58;07 - 00;11;28;15 

Unknown 

And I might point out that a lot of these, more basic customizations, as I just mentioned, can be done by administrators using visual no code tools that don't require actual software development. But I wanted to talk a little bit about this upcoming release, NetSuite 2025 release one. And there's a number of areas where we're really working to improve the developer experience, basically setting the stage for even more improvements on the horizon. 

 

00;11;28;17 - 00;12;00;07 

Unknown 

And just kind of for a quick overview, we're, you know, AI as all the rage, right? So we're focusing on new ways to leverage AI and associated large language models. Which, by the way, we talked a lot about at SuiteWorld 2024. And effectively, these are enabling new ways to think about software development. What does that software development lifecycle look like in the age of AI, and making it vastly more efficient than how things have traditionally been done? 

 

00;12;00;10 - 00;12;26;14 

Unknown 

And really, these are solutions that, you know, benefit a wide range of user categories, certainly developers. But, you know, again, administrators can benefit from AI, lots of business users and a wide variety of NetSuite end users themselves who can take advantage of this functionality. And you know, in addition to AI, we're also adding a new range of capabilities. 

 

00;12;26;17 - 00;13;02;07 

Unknown 

These would include things like, you know, new hardened security features based on OAuth two. We're looking at things like specialized roles for more cost-effective access to the product. We're expanding our library of SuiteScript 2.1 code samples for software developers. We'll talk a little bit more about that on the podcast. And these capabilities really show our commitment to enhance native product functionality out of the box as much as possible but make it easier to customize and extend where necessary. 

 

00;13;02;09 - 00;13;23;04 

Unknown 

And at the end of the day, create a more efficient user experience across the entire suite. And again, since I was all the rage right? Lots of new AI powered features were announced this past year at SuiteWorld 2024. So, you know, there's a lot of resources available for our listeners to learn more about what we talked about there. 

 

00;13;23;06 - 00;13;53;11 

Unknown 

Tell me about what's new for the suite script developers in this release. Well, Megan, I get I got to tell you, this is a really exciting area for us. Lots is going on. And lots more is coming, some of which we can't really talk about today. But I think we've got some really, really, tangible features and functions that we're giving developers, which, you know, provide them with the ability to connect directly to things like AI services from custom scripts. 

 

00;13;53;13 - 00;14;32;29 

Unknown 

Now it sounds like a mouthful, but we have a new API called the SuiteScript Generative AI API. And in a nutshell, this provides programmatic access to LMS running on Oracle Cloud Infrastructure or OCI Generative services. And another name for this way that is probably more commonly familiar with developers is a SuiteScript LLM module. And so depending on how it's use, it can be configured to work with a range of supported models so that that list of supported models is something that that is in our documentation. 

 

00;14;33;00 - 00;15;00;23 

Unknown 

We could, you know, provide links to that. And it really opens up a lot of use cases to extend the suite. And just kind of a quick example, you can use this a this and lm API module to develop custom functionality such as the ability to through the interface, generate reports, summarize data, manipulate text, perform natural language processing queries. 

 

00;15;00;26 - 00;15;31;08 

Unknown 

But really, the sky's the limit when you start to think about all of the new ways to do things that are that are perhaps, you know, part of your existing workflow, and then new ways to do new things like automate documentation, integrate chat bots. You can, for example, perform predictive analytics, anomaly detection. Right. All of these are now within reach to any customer or partner with existing product or product that's coming out at 25 dot one. 

 

00;15;31;10 - 00;16;02;02 

Unknown 

We've even seen some really sophisticated partner applications that consume and exchange information from LMS to power very complex applications. That at the end of the day, drive great user experiences that were previously very, very hard to achieve. So again, super exciting, super exciting area for us. What else is new when it comes to AI capabilities? And NetSuite 2025 release one. 

 

00;16;02;05 - 00;16;34;08 

Unknown 

Sure. So, you know, there's a lot out there across sort of the landscape of NetSuite. And you know, just to provide a few concrete examples here. Many listeners may be familiar with NetSuite text enhance when working with all sorts of textual content across the product. And we're adding a new feature that we're calling OBS studio that is effectively an AI service that extends Text Enhance functionality. 

 

00;16;34;10 - 00;17;13;24 

Unknown 

And so in essence, this makes it super easy to create and format text based content throughout the suite. And developers can even use Prompt Studio to generate and craft a wide range of content types. And these include, again reports, email templates, table based representations of data, web pages, generate quotes, and a whole lot more. So prompt studio also gives us an ability to generate any external facing document, and to do so with a really highly polished and consistently branded appearance. 

 

00;17;13;25 - 00;17;34;24 

Unknown 

So, so this is this is a pretty exciting area for us as well. As we start to wrap up what's been happening recently with code samples for Suite Scripting helpers. Yeah, I mean, this this is really interesting, right? Because, you know, developers work a lot with code samples, especially, especially as they're onboarding to the product or they're working with new areas of the product. 

 

00;17;34;27 - 00;18;01;05 

Unknown 

And, and, you know, are writing scripts, and you want to be able to access source code based documentation. And we provide these, you know, in the doc, in the help docs, in the forms, formats like snippets and examples, even full applications. And so now we're kind of building up that library of, of source code samples and making these available out on the GitHub repository. 

 

00;18;01;07 - 00;18;30;07 

Unknown 

Really, at the end of the day, they're an invaluable resource for software developers because it shortens the learning curve when coming up to speed with things like SuiteScript and some of our APIs. And it illustrates how best to implement new or extended file capabilities and do so more efficiently. Now, in the past, we've provided literally hundreds of these types of assets in our help center, which, by the way, is also available on docs.oracle.com. 

 

00;18;30;07 - 00;19;02;18 

Unknown 

So there's a, you know, there's a web-based equivalent out of our help center. It's not just in product anymore. And we're now taking these sample libraries into the public domain. So we're moving them, to our public GitHub based suite script repository. And we're adding a lot of new ones over time. So really the key takeaway here is that we're serving the NetSuite developer community by providing access to some of the most current examples of technology, such as Suite Script 2.1, right. 

 

00;19;02;18 - 00;19;34;13 

Unknown 

Squeeze SuiteScript put out there for a long time. There's a lot of scripts based on $1 and 2.0 and really, really encouraging our our customer and partner consultant developers to adopt 2.1. And so relative to the repository, this has been populated with new samples. And we will continue to add more of these with each new each new release, and with a big focus on ways to leverage that latest platform technology, whatever it happens to be. 

 

00;19;34;15 - 00;19;52;20 

Unknown 

What do you think about all these new features? How would you summarize the value is providing to our developers, admins, and customers as a whole? Oh yeah. I mean, sure. To kind of wrap up, I know we're about to the end of our time here, but again, thank you, Megan, for the opportunity to share these updates with our listeners. 

 

00;19;52;22 - 00;20;25;29 

Unknown 

And you know, it all ties back to what we often say in our on our team is it's, you know, it's about making the suite your own and other ways adapting and where needed, native ERP functional capabilities to the very unique needs of every business. It's kind of like going the last mile, taking the value that NetSuite provides, then dialing it in exactly to where it needs to be from simple modifications like, you know, creating a custom form. 

 

00;20;26;02 - 00;20;50;13 

Unknown 

You know, we talked about forms, fields, transactions before all the way to complete industry vertical specific application that extends the suite in new and exciting ways. You know, and since everyone is talking so much about AI, our strategy really, really it boils down to exploiting opportunities to create not just a better but a vastly more efficient way to get work done. 

 

00;20;50;15 - 00;21;14;29 

Unknown 

And whether that applies to folks who are writing code or administrators defining workflows, business users gathering insights from business data. I mean, it all applies to, you know, to these different areas. So it's a really exciting time, and I'm looking forward to sharing even more about what's new with SuiteCloud Platform for our upcoming releases in our next podcast. 

 

00;21;15;01 - 00;21;24;26 

Unknown 

We're looking forward to that too. Thanks so much for joining us. Absolutely. Thank you again, Megan. 

 

00;21;24;28 - 00;21;41;22 

Unknown 

NetSuite by Oracle. The number one cloud financial system is everything you need to grow all in one place. Financials, inventory, HR, and more. Make better decisions faster so you can do more and spend less. See how at NetSuite.com/pod. 

 

00;21;41;24 - 00;22;07;00 

Unknown 

Next up, we're incredibly lucky to have Andrew Clockers, a principal industry product manager for health care at NetSuite. Now, Andrew will get into this, but spoiler alert he's actually a pharmacist who came to NetSuite to bring his healthcare knowledge to the system. He'll cover HIPAA compliance in that suite as well as enhancements to Compliance 360. Thanks for joining the podcast, Andrew. 

 

00;22;07;02 - 00;22;24;22 

Unknown 

Before we dive into the solution, can you share with our listeners your career path that led you to NetSuite? Yeah, absolutely. Megan, thanks again for having me. Yeah. So currently I am the vertical product manager for the health care industry at NetSuite. I've been in this role for a few years now. A little bit about my background though. 

 

00;22;24;22 - 00;22;53;07 

Unknown 

Most of my experience is actually in health care. I'm a pharmacist by trade and I've worked as a pharmacist and pharmacy manager in various capacities for almost 20 years prior to coming here. Both on the outpatient pharmacy side and the inpatient pharmacy side. And really, kind of through that journey was garnering some additional skills but looking for new ways to help health care and made my way to NetSuite mostly because I wish I had NetSuite when I was running my pharmacy. 

 

00;22;53;09 - 00;23;13;25 

Unknown 

I mean, it would take me 10 or 12 different pieces of software to run my pharmacy, from payroll to managing the inventory, all the things that are required. I had to jump from system to system. And then when I learned about NetSuite, I was envious of the opportunity to have such a tool. And then, with a growing focus of health care, here it and that's to Eaton broader Oracle that the timing just worked out well. 

 

00;23;13;25 - 00;23;41;10 

Unknown 

So now I get to help folks like me who are in the healthcare space and help with their back office, improvements and efficiencies. So it's been a been a journey and it's an ongoing one that's a really unique background. And I'm so excited that we get to get your expertise today. Now, while NetSuite is not new to supporting the health care industry, we've had some big developments here as to what NetSuite offers this industry. 

 

00;23;41;13 - 00;24;10;08 

Unknown 

Can you kind of summarize it for us? Yeah, absolutely. There's a few trains of thought here. So as you said, we've been in the health care space for quite a while. We have, you know, thousands of health care customers with a bit of a rejuvenated focus here and then recent past. I think what's really kind of kick that off was we've been working on going through the HIPAA attestation process, which we recently passed this year, and or excuse me, last year in May and announced at the last SuiteWorld, which is pretty exciting. 

 

00;24;10;08 - 00;24;26;28 

Unknown 

That's a common question we get asked about is if we are HIPAA attested and we'll sign a BA and the answer is now yes to both of those things. So, it's that's a big regulation in the health care space that a lot of companies expect their vendor partners to abide by. And we can now join that list. 

 

00;24;26;28 - 00;24;47;05 

Unknown 

So that's exciting. We've also, to support that kind of announcement, we've created some health care center tools that we'll get into a little bit more detail today. One, we've created a NetSuite addition, a SuiteSuccess health care addition that is geared for those organizations that provide patient care and live and breathe in the world of patient data. 

 

00;24;47;07 - 00;25;07;26 

Unknown 

We've taken our core NetSuite and enhanced it with health care centered, data, KPIs, reports, roles, all the things that kind of align with day-to-day health care operations in the suite success Health Care Edition. And to partner with that and it comes along with it is what we call compliance. 360 this is something that came along with the HIPAA attestation. 

 

00;25;07;27 - 00;25;29;28 

Unknown 

We also announced it’s basically a tool that helps our our customers align the requirements of HIPAA to their needs and provides some visibility into how their users interact with their patient data in that suite. So again, kind of different ways, we're supporting and lifting up the healthcare industry to be as successful as possible. How has the market reacted to this? 

 

00;25;30;01 - 00;25;50;25 

Unknown 

Yeah. Good question. So we, like I said, we announced this at SuiteWorld this past year. And, we actually did some sessions around it as well where we kind of spoke to our HIPAA journey. What was on vault, the timelines, the details, all those things. And it was met very positively. In fact, after each session, we got a lot of congratulations. 

 

00;25;50;25 - 00;26;12;04 

Unknown 

I think I dished out quite a few high fives afterwards, which was a lot of fun. And so it was kind of recharge the industry. I feel like there was some great tenants, great feedback, but also great awareness that we have a lot to do. There's, a lot of good questions and feedback about other opportunities we have to enhance our offerings further, which we're really excited to tackle moving forward. 

 

00;26;12;04 - 00;26;40;15 

Unknown 

And quite frankly, we already are tackling what is unique to the NetSuite solution that other solutions cannot address. Yeah, I think I would couch the answer to that in two themes. One is aligned with how we're supporting HIPAA, and I'll speak to that. And then the other is just our General Health Care SuiteSuccess Edition and the offering, that we're building and supporting these organizations with, health care is a unique, very diverse industry. 

 

00;26;40;15 - 00;27;08;11 

Unknown 

There's a lot of facets. There's a lot of sub industries within the industry. And really at its core, most of them are both a service organization and a product organization or even a mix of both. And so that's where I think our health care edition and just NetSuite in general, adds a ton of value because you can create a one stop shop, if you will, for visibility to all of those key business practices, those sales avenues and all the things that come with it. 

 

00;27;08;11 - 00;27;30;22 

Unknown 

Right? Like managing inventory, managing the teams that need to support that, that information, whether it be from a sales side or a support team, you can bring all of that together in one place. And as I mentioned before, it took me a ton of applications to run my pharmacy. And I just think about the amount of time I would have been given back had I been able to centralize that work, and not just personal time. 

 

00;27;30;22 - 00;27;46;02 

Unknown 

Like, it would have been great to get home earlier. But I also had a team to support, and I was still seeing patients, so that's time I could have given back to them as well that otherwise was being taken away for manual process that could otherwise be remedied. With NetSuite and in particular our health care edition. 

 

00;27;46;02 - 00;28;12;09 

Unknown 

So I think that's a big differentiator. The other, I think, is how we're supporting our customers with their HIPAA requirements. And we're doing this a variety of ways. One of the most visible that our customers will see is Compliance 360 that I mentioned, the requirement for HIPAA is really to have we as a vendor partner need to provide visibility to how our customers users are interacting with their most important asset, which is their customer data. 

 

00;28;12;12 - 00;28;42;01 

Unknown 

And so Compliance 360 does that, and it doesn't just provide the data. We wanted to take it a step further because you can imagine if something maybe suspicious was going on, you would need to respond to that and dig into the details to that very quickly. And so not only do we just provide that activity data, we provide KPIs and a dashboard to help guide where that behavior might be coming from, whether it be some data is being exported or printed, you're able to quickly drill into when did that happen? 

 

00;28;42;01 - 00;29;00;18 

Unknown 

Who did it? How did it happen? All of those things can quickly be discerned. So then the that organization could determine, hey, was this a normal behavior that is occurring or is it something maybe outside the norm that we need to dig into. So it really creates a broad foundation for conducting that research and meeting that requirement. 

 

00;29;00;18 - 00;29;21;28 

Unknown 

We really wanted to take it a step further. You mentioned Compliance 360 earlier in the conversation. Can you talk about what is new with this in the 2025 one release? Sure thing. We continue to invest in the solution that I just talked about, because we know it's a core tenant of the meeting, the requirement, and want to continue to make it as broad and as user friendly as possible. 

 

00;29;21;28 - 00;29;45;00 

Unknown 

So I would outline our improvements in two themes. So the one first theme would be the type of information where logging what type of data we're collecting. We're going to be adding more of that, logging into the system and the next release. If you create a custom record and tie the customer record to that, we'll start logging that and then also emails and campaigns. 

 

00;29;45;00 - 00;30;03;23 

Unknown 

So if an email goes out to a customer, our campaign goes out to a customer. We're going to log that. So you can see when it went out who sent it out and all that, all that pertinent information to that, that information that could be sent outside of necessary to your patients or your customers so that that data activity is going to continue to grow. 

 

00;30;03;26 - 00;30;27;27 

Unknown 

And also the usability. So, from a user experience perspective, we want to enhance the features as well in the in the SuiteApp. So things like the portlets that we provide, we're going to make those more configurable so that you can align the data with your organization, making it more meaningful, drawing attention to outlying data points that might require some research, a little bit more deliberately. 

 

00;30;27;29 - 00;30;46;19 

Unknown 

We're also going to take it a step further from just the activity information and create a place to actually document any type of audit that the organization might be doing. There's an old adage in compliance that if you didn't documented, it didn't happen. So we wanted to create a place for our customers to document any type of audit. 

 

00;30;46;19 - 00;31;14;28 

Unknown 

This is doesn't necessarily have to be just with user activity. Maybe you're auditing the provisioning of your team or doing some sort of rounding in your various departments for policy review or procedure review. All of that information can be logged where you can create an audit, add the controls, add the outcome of those controls. Did the control pass or fail and ultimately kind of create a risk picture for that particular audit, a truly kind of creating compliance? 

 

00;31;14;28 - 00;31;42;03 

Unknown 

360 is a more 360 tool. Adding different features and functionality will be the theme for not only the next release, but, for the upcoming releases. As we strengthen our compliance offering, it seems like many organizations could really benefit from. Compliance 360 is it available to any customer? It is. So great question. This came up often at SuiteWorld when we announced Compliance 360 and started having our sessions. 

 

00;31;42;03 - 00;32;02;27 

Unknown 

One of the key questions we got was, hey, this is great for health care, but you know, I'm a legal firm or I'm in manufacturing. We would love this type of visibility for our customer activity and the ability to document audits. Is it available to us. So our initial out of the focus industry was health care. But we realized there's utility here beyond just health care in a variety of industries and use cases. 

 

00;32;03;00 - 00;32;23;29 

Unknown 

So we are making it available to any industry in North America. This will be a common theme we hear as far as wanting that type of visibility. I think, you know, anytime you look at the news anywhere, there's some sort of cybersecurity, update or breach of data, like, these are the types of tools that we want to put in the hands of our customers to help them with their organizational compliance and risk. 

 

00;32;24;01 - 00;32;42;20 

Unknown 

And how can our customers access Compliance 360? Yeah, so it is on the suite app marketplace. It is available as a purchase SuiteApp. So the best way to move forward if you're interested in Compliance 360 would be to look at our web page. There's information out there about it, but also your account manager can set you up with a, additional information. 

 

00;32;42;20 - 00;33;10;13 

Unknown 

And we can set up demos and all the things that come along with it. So those would be great places to start. Well, this was all very useful information. Thanks so much for joining us, Andrew. Absolutely. Thanks for having me. Let's close out the podcast with Alan Alameda, senior director of Product management at NetSuite. Alan came to NetSuite after his company, FarApp, was acquired by Oracle in 2021 and rebranded as NetSuite Connector. 

 

00;33;10;16 - 00;33;41;27 

Unknown 

He covers three new NetSuite Connectors in the 2025.1 release, designed to map data between NetSuite and third-party applications. To kick us off, can you give our listeners a quick overview of your role in that suite and be what NetSuite connectors are? Yeah, of course. So I joined NetSuite back in 2021 with the acquisition, and I helped with the integration of the business internet suite and was then kind of straddling two areas, helping oversee development and product management. 

 

00;33;41;29 - 00;34;06;23 

Unknown 

And about a year ago I finally a transition to product. And now I run product management for a couple of products, including a NetSuite Connector and EPM, which includes NetSuite Planning and Budgeting and NetSuite Account Reconciliation. My NetSuite Connector team is responsible for the product strategy and roadmap of our connector offerings, and we're always trying to add to and improve our connectors to make them to make integrating popular products to NetSuite as seamless as possible. 

 

00;34;06;25 - 00;34;35;03 

Unknown 

So for those of you who aren't familiar with that connector, we offer pre-built integrations to some of the most popular e-commerce marketplaces platforms, as well as point of sale and logistics products. You're probably familiar with many of the products we connect to, including Amazon, Shopify, eBay, Walmart, Ship Station, and some more big names in there. NetSuite Connector enables our customers to quickly activate an integration and do some simple configuration mappings to cover their unique needs and be up and running quickly and seamlessly. 

 

00;34;35;05 - 00;34;57;16 

Unknown 

The connectors run in the background, syncing the most commonly needed data, so our customers can use NetSuite to manage all their channels, instead of having to manage each one separately and logging into all those channels. What are the new connectors coming in the NetSuite 2025 release dot one update? Make sure pretty excited that we're releasing three new connectors over the next several months, which is, quite a lot for us. 

 

00;34;57;18 - 00;35;19;14 

Unknown 

But we're we're, I'm happy to say that we're connecting to Salesforce, Shopify B2B, and Outlook soon over the years, we primarily focused on B2C, e-commerce, point of sale and logistics connectors. With these new integrations, we're expanding our offerings to include CRM, B2B, e-commerce, and office integrations. So we're opening up the door for future offerings in a lot of new areas. 

 

00;35;19;17 - 00;35;42;09 

Unknown 

We're also continuing to build on our existing connectors and features and expanding our self-service capabilities, allowing our customers to handle complex configurations with ease. Let's delve into each of these, starting with the NetSuite Connector for Salesforce. Why is it valuable to our customers to have this integration? Yeah, so Salesforce is a market leader in CRM. And so naturally many of our customers use both. 

 

00;35;42;09 - 00;36;13;01 

Unknown 

NetSuite and Salesforce together. With this connector we're answering our customers' need for a seamless in-house solution to automatically shared data between the two and to reduce data silos, accelerate revenue recognition or to cache processes, and expand business insights. The connector expands visibility into order details, customer contact information, order fulfillment details, and financial information like invoices, payments, sales, etc. so this is our first connector powered by Oracle Integration Cloud, which we're also happy to say. 

 

00;36;13;04 - 00;36;36;03 

Unknown 

Oh, I see as well known in the industry, it's a secure, industry leading integration service that enables customers to set up, manage and monitor data flows by a self-service interface. We've provided. And that's why this new platform enables greater flexibility and customizability for our Salesforce connector. And customers no longer need to manually manage data in both NetSuite and Salesforce or purchase any third-party solution to connect the two. 

 

00;36;36;03 - 00;36;58;11 

Unknown 

Now they can do it all with our connector. NetSuite 2025 release one also includes a new connector for Shopify. Like you mentioned right now, and that's we know it already offers a Shopify integration. Could you explain how this one is different and its benefits actually provide connectors for multiple Shopify offerings, including Shopify, Shopify Plus, and Shopify point of sale. 

 

00;36;58;11 - 00;37;19;23 

Unknown 

So we've been a Shopify partner for many, many years. And with the new connector, we're adding support for Shopify’s latest offering, which is Shopify B2B. The new connector supports B2B specific business processes and flows, such as B2B orders coming over to NetSuite. With invoices and payments so fully closes up the financials and standalone customers for B2B customers. 

 

00;37;19;23 - 00;37;43;01 

Unknown 

For CRM purposes, this enables our B2B customers who are using Shopify to have both accurate financials in a suite, as well as manage all their important B2B CRM functions from within that suite, in addition to all the flows they would get with our regular B2C Shopify connectors. Last, but certainly not least, the latest release includes a NetSuite connector for Microsoft Outlook. 

 

00;37;43;03 - 00;37;59;25 

Unknown 

Seems to me like that could be huge for sales teams. Would you mind giving us, our audience some details around that? Yeah, we're very excited about this one because we agree the impact for sales teams will be big. Many of our customers sales teams use outlook for their daily communication, but their messages stay within their own email. 

 

00;37;59;25 - 00;38;24;15 

Unknown 

They're invisible to their colleagues who are collaborating on these opportunities now or in the future. So they spend tedious effort manually inputting data necessary to ensure the important details from their email get tracked in our Outlook Connector. Solves for that enables users to automatically create customer contact and opportunity records in that sweet and sync messages, file attachments calendar events to these records, thereby enhancing NetSuite's CRM capabilities. 

 

00;38;24;18 - 00;38;53;29 

Unknown 

It gives the sales teams the visibility they need within NetSuite, saving them the tedious manual effort of entering important details themselves. We're continuing to build on the connector and add more features beyond message attachment and event sync, and more to come about that in the next few months. Finally, for customers considering NetSuite Connector, what would be the key takeaway or the most significant benefit they should expect from implementing this solution in their organization and are there any best practices that they should keep in mind? 

 

00;38;54;01 - 00;39;13;13 

Unknown 

One of our big value props, in my opinion, is time to value. Our goal is to offer seamless and robust integrations that are easy to set up and manage, while handling a wide range of use cases. With these, we try to cover the most popular platforms and all the most common features for those platforms so that our customers don't have to really deal with the complexities of building integrations, which is a lot of work. 

 

00;39;13;15 - 00;39;30;01 

Unknown 

By offering this in-house, our customers can leverage the expertise of necessary to handle both their ERP as well as their integration needs, so they can go to just one team for any implementation or support needs they may have. And in terms of best practices, what I think our customer should really keep in mind is that our integration comes with that suite. 

 

00;39;30;01 - 00;39;51;08 

Unknown 

Best practices built in. We were all on board with the SuiteSuccess. And now we've kept those philosophies in our product. This is one of the reasons we've been able to simplify implementations for our connectors. I think the most important and best practice to keep in mind for our integrations is to sync data from the system of record for that data. 

 

00;39;51;08 - 00;40;13;11 

Unknown 

So as an example, given NetSuite is the system of record for inventory data, we'll naturally sync that out of that suite to our connected platforms. Syncing data from the system of record ensures you're using the systems as intended, and greatly simplifies your business processes, and therefore your integration flows. And reducing this complexity ensures you're up and running faster with less errors in both your manual and automated processes. 

 

00;40;13;15 - 00;40;37;04 

Unknown 

So overall, following this best practice I think has a big impact. This is fantastic and very exciting. Thanks so much for joining us. Of course. Thank you. So many new capabilities for our customers to look forward to in 2025.1. And the best part is they can access this new functionality and start reaping the benefits right now. Want more information? 

 

00;40;37;10 - 00;40;58;01 

Unknown 

We've got you covered. If you want to dive deeper into any of the new functionalities we covered today, we have links to our release blogs as well as a bunch of other valuable resources in the description of this episode. Thank you so much to all of our guests for joining us today, and a big thank you to all of you, our listeners, for tuning in. 

 

00;40;58;04 - 00;41;21;01 

Unknown 

I also wanted to shout out our editing team over at Oracle that does such a great job. We are incredibly grateful to them. Don't forget to rate, review, and subscribe for more episodes just like this one. Bye! You just listen to the NetSuite Podcast. Be sure to tune in every week with more NetSuite developments, stories, and insights into the benefits of one. 

 

00;41;21;01 - 00;41;23;25 

Unknown 

Integrated system to help you run your business.