Guest: Jon Ayers (former CEO, IDEXX Laboratories)
Hosts: Robert Sanchez, Dr. Adam Little, Aaron Massecar
We unpack the 75-page Companion Animal AI Report led by Jon Ayers - why leaders across corporates, suppliers, and innovators aren’t disputing its core provocations, and how fast the ground is moving under veterinary medicine. We dig into the client power shift, independents vs. corporate adoption dynamics, why “PIMS as the center” is fading, and how AI is already changing risk, pricing, and the day-to-day practice of care.
Key takeaways (the “so what”) Treat AI as an existential, compounding capability: the risk of under-investing/over-investing. Get radically customer-obsessed: map the journey, measure expectations, redesign touch points. Move fast with point-of-care tools (scribes, decision support, intake, follow-ups) that work today. Expect software gravity to shift from PIMS to AI-native systems that execute outcomes. Build trust and culture first - especially if you’re introducing AI into clinical rooms and comms.
Chapters:-
00:00 Introduction and Special Guest Announcement
00:35 Jon Ayers' Background and Contributions
02:17 The Catalyst Council and Market Insights
03:36 AI's Impact on Veterinary Medicine
06:02 The Paper's Reception and Industry Reactions
08:05 Consumer Empowerment and AI
23:45 Independent vs. Corporate Practices
34:20 The Passion of Independent Practitioners
35:34 The Speed of Independent Adoption
36:41 Corporate vs. Independent Dynamics
39:37 The Evolution of Veterinary Software
43:36 The Fragmentation of Veterinary Records
45:53 The Rise of AI in Veterinary Practices
50:59 The Future of Veterinary Medicine
54:17 Key Takeaways and Final Thoughts