How government can make digital services accessible to all on government’s future frontiers
Release Date: 10/27/2023
India’s digital public infrastructure on Government’s Future Frontiers
Government's Future Frontiers
Digital identity verification and secure data exchange tools are accelerating service delivery and opening new possibilities for growth in India. Guests: Dr. Pramod Varma, chief architect of Aadhaar, India’s digital identity system Jaimie Boyd, Digital Government leader at Deloitte Canada NSN Murty, partner and consulting leader for Government & Public Services at Deloitte India Bill Eggers, executive director of Deloitte’s Center for Government Insights.
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Developing infrastructure for good on Government's Future Frontiers
Government's Future Frontiers
Climate change and tech evolution are increasing stress on global infrastructure, but innovation and an eye on the greater good can ensure asset effectiveness far into the future.
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How government and industry are opening space for business on Government’s Future Frontiers
Government's Future Frontiers
Data from space is fuelling growth across industries —and its influence is set to grow. How government and industry collaborate will likely play a role in just how far the industry can go.
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Fending off cyberthreats on government’s future frontiers
Government's Future Frontiers
Cybercrime against users, businesses, and even nations is growing, but governments and the private sector are pooling information and talent to prevent attacks.
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How government and business are tackling the global housing crisis on government’s future frontiers
Government's Future Frontiers
Innovative new approaches and data-backed programs from both the public and private sectors show promise in finding solutions to homelessness and housing insecurity.
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How government can make digital services accessible to all on government’s future frontiers
Government's Future Frontiers
Digital tools and new technologies could have a massive impact on how government services are accessed and delivered—if governments can harness them in a way that benefits all citizens. That depends on more then just timely tech investments. Governments around the globe are rethinking how they communicate with citizens, how they handle data, and how they can make services more comprehensible across the board. In this episode, we speak with Michele Causey and Jean Barroca about the promise and challenges of digital service delivery. Causey served in the US Department of Treasury...
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How collaborative leadership can create solutions to big global issues on government’s future frontiers
Government's Future Frontiers
Good things happen when people work together. In the first episode of a brand-new podcast series from Deloitte, Government's Future Frontiers explore the concept of Bridge builders: this incredible folk who spark collaboration, break barriers and forge connections to find solutions to some of the biggest challenges we face today. Bill Eggers, CEO from Deloitte's Center For Government Insights is joined by fellow author of the recent book, Bridge Builders, as they challenge conventional wisdom and look at different ways of problem solving.
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Introducing Government's Future Frontiers
Government's Future Frontiers
info_outlineDigital tools and new technologies could have a massive impact on how government services are accessed and delivered—if governments can harness them in a way that benefits all citizens. That depends on more then just timely tech investments. Governments around the globe are rethinking how they communicate with citizens, how they handle data, and how they can make services more comprehensible across the board.
In this episode, we speak with Michele Causey and Jean Barroca about the promise and challenges of digital service delivery. Causey served in the US Department of Treasury for several years before joining Deloitte Consulting LP, where she leads the digital government transformation practice. Barroca worked on smart cities, mobility, and open data projects in Latin America, the Caribbean and Africa for the World Bank, where he was part of the Innovation Lab team. He now serves as the global public sector digital modernization leader for Deloitte Technology SA.
Barroca notes that thinking of digital service delivery as simply a tech issue could miss the point: “One of the things that is critical is for governments to stop doing digital and start being digital. And the way for that to happen is that the whole organization revolves around how to create the best experience taking advantage of technology.”
We look at governments that are making strides in providing digital services, from a state that transformed applying for a business license into a one-stop process, to a nation that brought its citizens together to plan for a postpandemic future. We consider how a life-event approach to service delivery could transform interactions with government, and we talk to someone looking at how to achieve that on a national scale. Finally, we consider the challenges associated with widespread adoption of digital government, and consider how to ensure that digital service delivery does not itself become an obstacle to obtaining needed benefits.