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What Role Do Middle Managers Play in an AI-Driven Workplace?

Work Week

Release Date: 07/16/2025

Which Hiring Reports Can Inform Strategic Workforce Planning in 2026? show art Which Hiring Reports Can Inform Strategic Workforce Planning in 2026?

Work Week

Which hiring reports can help you build a comprehensive, data-driven work strategy in 2026? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down the key labor market data sources that leaders and professionals alike should be paying attention to — and why relying on only one report isn’t enough. The episode explores what traditional reports like the BLS Jobs Report, the JOLTS, and the ADP National Employment Report can tell you — and what they miss. Also learn about a crucial but often overlooked piece of the labor market puzzle: freelancers, who...

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How do organizations and workers stay agile in a low hire, low fire job market? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores what it means to lead and grow in an economy in which hiring is slow, layoffs are limited, and movement across the labor market is stalled. While the job market feels frozen, the demands on both businesses and workers continue to accelerate. This episode breaks down the latest labor market data and offers key strategies to stay agile in the midst of uncertainty — from investing in skills and adopting emerging technologies to...

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Work Week

Why are experienced women leaving the workforce in record numbers — and what can leaders do to change course? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute digs into the data behind an uptick in women exiting the workplace. Turnover among women isn’t about balancing caregiving or other personal priorities, but is rather about outdated systems, stalled promotions, and inflexible work models that push workers out rather than helping them advance. Explore how slow advancement, pay inequity, and return-to-office mandates disproportionately impact women —...

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Work Week

Why do fewer than half of U.S. workers hold what research defines as a quality job? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores data from Gallup’s American Job Quality Study 2025, revealing the five components that define job quality — and how most roles fall short. Learn how leadership decisions around pay, scheduling, advancement, and employee voice shape the experience of work. Also discover how skilled freelancers are creating higher quality jobs for themselves through greater autonomy, flexibility, and skill development. Whether you're an...

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Are Managers Still Needed in the Age of AI? show art Are Managers Still Needed in the Age of AI?

Work Week

How are manager roles changing amid increased AI adoption? With AI tools taking over more operational tasks, some leaders are questioning whether managers are still relevant. But new research from the University of Chicago’s Becker Friedman Institute and Glassdoor tells a different story. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, discusses the long-term value great managers bring. Effective managers support improved talent matching, internal mobility, salary outcomes, and employee engagement. You’ll learn why managers are more than...

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Work Week

Workers today are more digitally connected than ever — and yet many feel like they have less time to do meaningful work. In this episode of Work Week, Dr. Gabby Burlacu explores how organizations can use AI to escape meeting overload and reclaim focus time. Drawing on data from Microsoft’s latest Work Trend Index, we unpack how real-time interruptions, ad hoc meetings, and fragmented communication are consuming the most critical hours of the work day. But there’s a new way forward — one in which AI has the potential to become a valuable focus tool. Learn practical strategies to use AI...

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Will AI Lead to a Shorter Work Week or Longer Hours? show art Will AI Lead to a Shorter Work Week or Longer Hours?

Work Week

Can AI finally deliver on the long-anticipated promise of a shorter work week — or is it quietly pushing organizations toward longer hours and higher expectations? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down what the latest data reveals about AI’s impact on productivity, burnout, and how work is structured. Hear why some leaders believe a four-day work week is within reach, why many workers feel more pressure than ever, and how freelancers are showing what’s possible when AI is used intentionally. Also learn about how AI can sometimes...

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How Can SMBs Scale Without Growing Headcount? show art How Can SMBs Scale Without Growing Headcount?

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Can a business grow without adding more full-time employees? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores why headcount is no longer the most reliable signal of success. Instead, small and medium-sized businesses are scaling through AI, experienced freelancers with AI skills, and flexible operating models. Drawing from the latest Upwork research, industry data, and a real-world small business success story, this episode offers data-backed insights and practical takeaways for leaders rethinking what growth can look like.

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What Is AI Slop and How Can You Prevent It? show art What Is AI Slop and How Can You Prevent It?

Work Week

The promise of AI is speed and efficiency — but what happens when outputs create more problems than they solve? In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, unpacks the concept of “AI slop” — low-effort, AI-generated content that looks fine on the surface but erodes trust, credibility, and productivity.  Drawing on research from the Stanford Social Media Lab, BetterUp Labs, MIT, Apiiro, and The Upwork Research Institute, we explore the hidden costs of injudicious AI use, why many organizations are failing to see ROI from their...

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What Are AI Natives — And How Do They Stand Out in a Tight Job Market? show art What Are AI Natives — And How Do They Stand Out in a Tight Job Market?

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How are early-career workers with AI skills setting themselves apart in today’s competitive job market? In this episode of Work Week, Dr. Gabby Burlacu explores how AI natives are commanding premium pay, landing promotions faster, and reshaping what employers value. Based on data from Upwork’s Future Workforce Index and external industry research, the episode highlights why companies are struggling to hire AI talent, how freelancers are pulling ahead of full-time employees in AI fluency, and what business leaders and workers alike can do to thrive in this new landscape. Whether you’re...

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How can organizations rethink middle manager roles in an AI-driven workplace? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute examines the changing role of middle managers in an AI-powered workplace. We highlight findings from The Upwork Research Institute’s latest report, From Tools to Teammates: Navigating the Human-AI Relationship, as well as relevant industry research from Gallup, Gartner, and Capgemini.

We uncover why middle managers feel disengaged—and why their role is more important than ever as organizations integrate AI. Learn how freelancers are modeling sustainable AI use, why reimagining—not eliminating—middle management is critical, and how to support middle managers amid the AI transformation.