Medha Bankhwal and Michael Chui: Implementing AI Trust
Release Date: 04/10/2025
Kay Firth-Butterfield: Using AI Wisely
The Road to Accountable AI
Kevin Werbach interviews Kay Firth-Butterfield about how responsible AI has evolved from a niche concern to a global movement. As the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum, Firth-Butterfield brings deep experience aligning AI with human values. She reflects on the early days of responsible AI—when the field was dominated by philosophical debates—to today, when regulation such as the European Union's AI Act is defining the rules of the road.. Firth-Butterfield highlights the growing trust gap in AI, warning that rapid deployment without...
info_outline
Dale Cendali: How Courts (and Maybe Congress!) Will Determine AI's Copyright Fate
The Road to Accountable AI
Kevin Werbach interviews Dale Cendali, one of the country’s leading intellectual property (IP) attorneys, to discuss how courts are grappling with copyright questions in the age of generative AI. Over 30 lP awsuits already filed against major generative AI firms, and the outcomes may shape the future of AI as well as creative industries. While we couldn't discuss specifics of one of the most talked-about cases, Thomson Reuters v. ROSS -- because Cendali is litigating it on behalf of Thomson Reuters -- she drew on her decades of experience in IP law to provide an engaging look at the legal...
info_outline
Brenda Leong: Building AI Law Amid Legal Uncertainty
The Road to Accountable AI
info_outline
Shameek Kundu: AI Testing and the Quest for Boring Predictability
The Road to Accountable AI
Kevin Werbach interviews Shameek Kundu, Executive Director of AI Verify Foundation, to explore how organizations can ensure AI systems work reliably in real-world contexts. AI Verify, a government-backed nonprofit in Singapore, aims to build scalable, practical testing frameworks to support trustworthy AI adoption. Kundu emphasizes that testing should go beyond models to include entire applications, accounting for their specific environments, risks, and data quality. He draws on lessons from AI Verify’s Global AI Assurance pilot, which matched real-world AI deployers—such as hospitals and...
info_outline
Uthman Ali: Responsible AI in a Safety Culture
The Road to Accountable AI
Host Kevin Werbach interviews Uthman Ali, Global Responsible AI Officer at BP, to delve into the complexities of implementing responsible AI practices within a global energy company. Ali emphasizes how the culture of safety in the industry influences BP's willingness to engage in AI governance. He discusses the necessity of embedding ethical AI principles across all levels of the organization, emphasizing tailored training programs for various employee roles—from casual AI users to data scientists—to ensure a comprehensive understanding of AI’s ethical implications. He also highlights...
info_outline
Karen Hao: Is Imperial AI Inevitable?
The Road to Accountable AI
Kevin Werbach interviews journalist and author Karen Hao about her new book Empire of AI, which chronicles the rise of OpenAI and the broader implications of generative artificial intelligence. Hao reflects on how the ethical challenges of AI have evolved, noting the shift from concerns like data privacy and algorithmic bias to more complex issues such as intellectual property violations, environmental impact, misleading user experiences, and concentration of power. She emphasizes that while some technical solutions exist, they are rarely implemented by developers, and foundational...
info_outline
Jaime Banks: How Users Perceive AI Companions
The Road to Accountable AI
AI companion applications, which create interactive personas for one-on-one conversations, are incredibly popular. However, they raise a number of challenging ethical, legal, and psychological questions. In this episode, Kevin Werbach speaks with researcher Jaime Banks about how users view their conversations with AI companions, and the implications for governance. Banks shares insights from her research on mind-perception, and how AI companion users engage in a willing suspension of disbelief similar to watching a movie. She highlights both potential benefits and dangers, as well as novel...
info_outline
Kelly Trindel: AI Governance Across the Enterprise? All in a Day’s Work
The Road to Accountable AI
In this episode, Kevin Werbach interviews Kelly Trindel, Head of Responsible AI at Workday. Although Trindel's team is housed within Workday’s legal department, it operates as a multidisciplinary group, bringing together legal, policy, data science, and product expertise. This structure helps ensure that responsible AI practices are integrated not just at the compliance level but throughout product development and deployment. She describes formal mechanisms—such as model review boards and cross-functional risk assessments—that embed AI governance into product workflows across the...
info_outline
David Weinberger: How AI Challenges Our Fundamental Ideas
The Road to Accountable AI
Professor Werbach interviews David Weinberger, author of several books and a long-time deep thinker on internet trends, about the broader implications of AI on how we understand and interact with the world. They examine the idea that throughout history, dominant technologies—like the printing press, the clock, or the computer—have subtly but profoundly shaped our concepts of knowledge, intelligence, and identity. Weinberger argues that AI, and especially machine learning, represents a new kind of paradigm shift: unlike traditional computing, which requires humans to explicitly encode...
info_outline
Ashley Casovan: From Privacy Practice to AI Governance
The Road to Accountable AI
Professor Werbach talks with Ashley Casavan, Managing Director of the AI Governance Center at the IAPP, the global association for privacy professional and related roles. Ashley shares how privacy, data protection, and AI governance are converging, and why professionals must combine technical, policy, and risk expertise. They discuss efforts to build a skills competency framework for AI roles and examine the evolving global regulatory landscape—from the EU’s AI Act to U.S. state-level initiatives. Drawing on Ashley’s experience in the Canadian government, the episode also explores...
info_outlineKevin Werbach speaks with Medha Bankhwal and Michael Chui from QuantumBlack, the AI division of the global consulting firm McKinsey. They discuss how McKinsey's AI work has evolved from strategy consulting to hands-on implementation, with AI trust now embedded throughout their client engagements. Chui highlights what makes the current AI moment transformative, while Bankwhal shares insights from McKinsey's recent AI survey of over 760 organizations across 38 countries. As they explain, trust remains a major barrier to AI adoption, although there are geographic differences in AI governance maturity.
Medha Bankhwal, a graduate of Wharton's MBA program, is an Associate Partner, as well as Co-founder of McKinsey’s AI Trust / Responsible AI practice. Prior to McKinsey, Medha was at Google and subsequently co-founded a digital learning not-for-profit startup. She co-leads forums for AI safety discussions for policy + tech practitioners, titled “Trustworthy AI Futures” as well as a community of ex-Googlers dedicated to the topic of AI Safety.
Michael Chui is a senior fellow at QuantumBlack, AI by McKinsey. He leads research on the impact of disruptive technologies and innovation on business, the economy, and society. Michael has led McKinsey research in such areas as artificial intelligence, robotics and automation, the future of work, data & analytics, collaboration technologies, the Internet of Things, and biological technologies.
The State of AI: How Organizations are Rewiring to Capture Value (March 12, 2025)
Superagency in the workplace: Empowering people to unlock AI’s full potential (January 28, 2025)
Building AI Trust: The Key Role of Explainability (November 26, 2024)