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You Need a Better Why | Building Resilience (2 of 5)

Reclaiming Sales

Release Date: 07/05/2021

How to Approach MSP Marketing | Derek Marin show art How to Approach MSP Marketing | Derek Marin

Reclaiming Sales

When it comes to new MRR, every MSP will say they need more leads. They'll say, "When we get the at bat, we usually win... but we need more at bats." While this might be true, it's usually not the whole story. When it comes to sales and marketing, there is a difference between a referral and a marketing lead. Just because you close a lot of referrals, doesn't mean you're going to close your marketing leads... so don't blame the marketing guy until you've listened to this episode.

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The Feel Good Close, Part 2 | Brian Gillette show art The Feel Good Close, Part 2 | Brian Gillette

Reclaiming Sales

"As soon as you hit an objection, you just go back and change a bunch of stuff [in your tech stack], rather than learning how to overcome the objection... You change the external factors as to why you're not selling, rather than addressing the internal factors: which is that you don't know how to sell."

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The Feel Good Close, Part 1 | Brian Gillette show art The Feel Good Close, Part 1 | Brian Gillette

Reclaiming Sales

"You know I had a lot of confidence in you when you started here. That confidence has been dashed. I don't actually believe in you. I don't think you know how to do this. But your sales manager seems to think that you can so I'm gonna let you keep trying." —Company COOBrian knew that this was in his blood, but he'd succeed one month and fail the next. No consistency. Turns out there was something on the inside that was not at peace with the outside. How do you get over that kind of self sabotage?

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Douglas Cole, author of The Sales MBA show art Douglas Cole, author of The Sales MBA

Reclaiming Sales

Douglas Cole has been working at LinkedIn since 2019. He sold enterprise software, and eventually ended up leading a team of salespeople. We talked about his new book The Sales MBA, and one of my favorite topics of achieving Plausible Objectivity.

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Season 1 Capstone | What Comes Next? show art Season 1 Capstone | What Comes Next?

Reclaiming Sales

I started this podcast over a year and a half ago, and it has been an amazing journey so far. Listen to this update episode to get an idea of what's coming next, and where you might be able to get more!

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If You Have a Brain, You Have a Bias | Matthew Cahill show art If You Have a Brain, You Have a Bias | Matthew Cahill

Reclaiming Sales

Matthew Cahill is the President & Principal Consultant at The Percipio Company. He's one of my favorite people, and one of the few people who sells bias advice that cultivates belonging. In this episode, we'll cover the 5 most common biases that salespeople fail to recognize and compensate for. Most insidiously, they serve us well up until the moment they fail us... then they fail us completely.

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What I Learned Selling Door to Door | Ray Kim show art What I Learned Selling Door to Door | Ray Kim

Reclaiming Sales

Ray Kim is the Director of IT Strategy, and one of the owners of Simplified IT Consulting. He started his career with what I imagine is one of the hardest sales jobs in the world: selling Encyclopedias door to door, commission only, in the Mid-West at the height (and humidity) of summer.

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The Beast is Always Hungry | Sean Kline show art The Beast is Always Hungry | Sean Kline

Reclaiming Sales

In a perfect world, every prospect that becomes a client is a perfect client. But since we don't live in that perfect world, sometimes we end up bringing in clients that aren't perfect. Listen in as Sean and I discuss that tension.

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A Day in the Life of Duncan Bruce show art A Day in the Life of Duncan Bruce

Reclaiming Sales

If you're anything like me, you're getting a bit tired of influencers and gurus. I've sort of lost my appetite for self proclaimed experts who may or may not be successful, but can't seem to find any humility. That's why I loved my conversation with Duncan Bruce, an understated success who's been in sales long enough that if he wasn't good he'd be unemployed. Enjoy a refreshing, down to earth interview to start off your year.

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Selling Mortgages in the 2008 Housing Crisis | Arjun Dhingra show art Selling Mortgages in the 2008 Housing Crisis | Arjun Dhingra

Reclaiming Sales

Ask around in any industry, and you'll find someone who claims they have the toughest sale. I think what I do is hard, but certainly not selling mortgages in the middle of the 2008 financial crisis. For those stories, you'll have to talk to Arjun...

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This is the second Episode of a five part miniseries on Building Resilience, you can find episode one here. You Need a Better Why I really struggled with math in high school. It's not like it was hard for me to understand the concepts, algebra is great geometry I loved, I just wish wish someone had told me why it was important. I didn't understand when I was going to use any of this. If somebody had come to me and said Robert, "As a sales guy, you're going to make a bunch more money. If you can multiply large numbers in your head." Yeah, I probably would have cared a lot more, I would have taken it more seriously. But nobody gave me a good reason why I should give a rip about math. I mean, my teachers would joke about how I'm not going to have a calculator with me all the time, which I guess the joke is on them because my phone, my watch; they all have calculators on them. Start With Why Simon Sinek, I saw a Ted talk from him and he has a good book about this titled Start With Why. It's great and you should go read it. As salespeople, we really want to start with the what and the how, and then maybe if we have time we get to the why. When people ask, "What do you do for a living?" It's just really easy to say I do IT Support, or I'm in sales... but that's not really what anyone's asking. What people really care about is why. Why do you exist? Why does the world care? And I guess the problem is that the why is just so much more important than the what or the how, but it's a lot more difficult to define and to lay down. As salespeople, we need to have a really good why. Selling a great product isn't the same thing as having a great why. It's not enough to just be good at your job and meet your quota. It's not enough to have a lot of success as a sales person. I mean, those things  help, but they're not going to get you through the tough times. That's because pain is really hard to deal with without a good why. You encounter people that have pain every day, they're called prospects and a ton of them don't buy. They just do what they've been doing.  Fear is Poor Motivation I just want to talk real quick about the fear of losing your job. The fear of losing your job is not a good motivator. Think of it as the coal of motivation. It'll certainly do the job. It'll get hot. It'll get you moving or create steam and the engine can run, but it burns dirty. Being afraid of poverty, or losing your job, or the shame of being homeless creates a lot of pollution in your life. Fear can get you through the week, or month, but it's hard to be successful over the long term.You also have to have a good reason to keep going when the job isn't that tough. What happens when you meet your quota? Whether you meet your quota or you miss your quota, I'm guessing a whole lot of your success is the consistent activity every day. Again, and again, and again, no matter what. We talked about this in the last episode, the discipline to keep moving forward.If you've met your quota, you have to still keep going. But also when you make more money than you ever thought, humanly possible. It's going to be really hard to keep doing the job if you aren't afraid anymore. Your Why Must Be Emotional Humans are driven by emotion, whether we like it or not. That emotion flows through us like a river. You may be able to direct the water of a river one way or another, you could maybe dam it up for a while, but that water is going to go where it wants.  It's going to keep coming. It's going to do what it's going to do. There's only so much you can affect it. Correctly managed, those emotions can be an incredible fuel. They can be very powerful, like a hydroelectric dam, or they turn turbines and create lots of energy. But incorrectly managed, emotions can destroy cities. Well, at least your metaphorical version of cities. Unchecked emotions can be incredibly destructive. Your why has to be emotional and it must drive you.