Faisal Saleem, COO of Children’s Medical Group of Atlanta, Leadership and Growth from the Heart
Release Date: 12/20/2023
Inside the Auto Industry with Veteran Larry Feldman: Recruitment, Training, and Insights
Sensei Playbook
Welcome to The Sense Playbook! In this episode, we sit down with Larry Feldman, a 30-year veteran of the automotive industry. With experience ranging from salesperson to dealer principal, Larry shares his passion for recruiting, training, and developing talent within dealerships. We discuss his recent busy schedule, including training sessions across states and handling over 100 ads for various dealership positions. Larry also opens up about his positive experience at NADA, the importance of customer experience, the symbiotic relationship between sales and fixed operations, and his philosophy...
info_outline
Creating Extraordinary Customer Experiences: Lessons from World Record-Holder Ali Reda and Trainer Damian Boudreaux
Sensei Playbook
In this episode of the Sensei Playbook, listeners are treated to an invaluable discussion with Ali Reda, the current world record holder for the most cars sold in a year, and his mentor Damian Boudreaux, a top automotive trainer in the US. They delve into the transformative power of relationship selling, emphasizing the importance of community involvement, personalized customer care, and the immense value of believing in one's potential. Ali shares his journey from selling 30 cars a month to over 100, attributing his success to a customer-centric approach that avoids transactional sales...
info_outline
Automotive AI: Driving Change with Tim Hayden's Insights
Sensei Playbook
Welcome back to the Sensei Playbook! In this exciting episode, our host Chris sits down with Tim Hayden, the CEO and founder of Brain Trust Partners. Tim shares invaluable insights into transforming the automotive industry with AI and data-driven strategies. Discover how to train AI models securely to know your business, improve customer experience, and boost sales. Learn about the critical role of data, entity resolution, and personalized engagement in modern marketing. Whether you're a general manager or owner of a car dealership, this episode is packed with actionable insights to...
info_outline
From Sales to Service: Peter Smith’s Blueprint for Transforming Dealership Experiences
Sensei Playbook
Peter Smith, founder and managing partner of Lion Partnership, shares his extensive journey in the automobile industry, from his early love for cars to building a successful consulting service aimed at transforming the industry. During the discussion, Peter recounts his innovative approaches in car sales, touching on his role at Ford in Europe, as well as his remarkable success in selling a large volume of Volvos across the U.S. Peter emphasizes the importance of improving customer experience and the necessity for change in dealership operations, advocating for...
info_outline
Mastering Customer Engagement with Steve Roessler: A Deep Dive into Sales Strategies and CRM Innovations
Sensei Playbook
This episode of the Sensei Playbook features Steve Roessler, a Chief Evangelist Officer with a deep background in technical sales and the medical industry, who transitioned to serving the automotive industry. Steve discusses the importance of customer engagement over traditional metrics in automotive dealerships and shares insights on how modern tools like AI, video messaging, and CRM platforms such as DriveCentric can vastly improve customer interactions and engagement rates. The conversation also touches on the cultural shift required in dealerships to prioritize customer behavior and...
info_outline
Revolutionizing Automotive Sales with Katie Mares: The Power of Exceptional Customer Experience
Sensei Playbook
This episode of the Sensei Playbook Podcast features Katie Mares, a motivational speaker, best-selling author, and customer experience designer. The discussion focuses on enhancing customer experience in the automotive industry, particularly when selling to women. Key points include the importance of genuine human interactions, the five steps to a five-star experience, and the physiological and psychological differences between male and female consumers. Katie shares her inspiration drawn from her own negative car-buying experiences and her drive to create inclusive environments. The episode...
info_outline
Transforming Dealerships: Secrets of Customer-Centric Success with Derek Simonds
Sensei Playbook
In this episode of the Sensei Playbook podcast, the hosts interview Derek Simonds, a Brazilian Jiu-Jitsu black belt and former COO of Ziegler Automotive, now Executive Vice President at a Silicon Valley AI communications platform company. Derek shares his extensive experience in the automotive and technology sectors, discussing the transformative impact of AI on the automotive industry. Topics include improving customer experience, tackling communication challenges in dealerships, staff retention, and high turnover rates. Additionally, Derek draws parallels between his martial arts journey and...
info_outline
Steering Success: Lessons from Duke Brubaker at Champion Ford
Sensei Playbook
In this episode of the Sensei Playbook podcast, the hosts interview Duke Brubaker, an experienced automotive industry leader from Champion Ford in Owensburg, Kentucky. Duke shares insights from his early days selling cars in the 1990s to working with his father and transitioning into owning a dealership. The discussion covers various aspects of the automotive industry, including the challenges of customer satisfaction, the importance of online reviews, and evolving customer behavior. Duke reveals how he manages his dealership, emphasizes the value of personal customer interactions, and...
info_outline
Mastering Automotive Sales with Kyle Disher
Sensei Playbook
In this episode of the 'Sensei Playbook,' hosts interview Kyle Disher from Revdojo about his extensive experience and insights into the automotive industry. During the conversation, Kyle talks about his background in car sales, his travels for training, and his time working with various automotive giants, including Cardone and Edmonds. He explains how he has never really sold a car but transitioned from being a salesperson to a trainer. Kyle shares his experiences with mystery shopping, which helps dealerships improve their sales processes by providing detailed feedback. He discusses...
info_outline
Driving Success: A Conversation with Jaymie Hampson of Holman Auto Group
Sensei Playbook
Welcome to the Sensei Playbook podcast! 🎙️ In this episode, we have the privilege of hosting Jaymie Hampson, a driving force behind the success of the Holman Auto Group. As a key figure within the Holman Auto Group, Jaymie brings a wealth of expertise and innovation to the automotive industry. With a deep understanding of dealership operations and a keen eye for emerging trends, she has played an integral role in shaping the group's growth and reputation. Join us as we delve into Jaymie's journey within the automotive realm, exploring her insights into leadership, customer experience, and...
info_outlineJoin us in this episode as Faisal Saleem, COO of Children’s Medical Group of Atlanta, shares insights on leadership and strategies for company growth. Discover his playbook for success in healthcare management.
Key Takeaways:
- Building a culture of leadership
- Overcoming healthcare industry challenges
- Proven methods for sustainable growth
Join the Conversation: Share your thoughts using #SenseiPlaybookPodcast
Subscribe: Don't miss future episodes! Subscribe to Sensei Playbook for more industry insights and don't forget to set your alerts so you don't miss out on the newest episode.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
►► SCHEDULE A CALL TODAY: https://bit.ly/3x657YC
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
►►🔥 FREE EBOOK "THE COMPLETE ONLINE PLAYBOOK FOR TRANSFORMING REVIEWS INTO REVENUE" GET IT HERE: https://bit.ly/4a5ZrfS
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
►►ONLINE PLAYBOOK PODCAST: https://bit.ly/senseipodcast
Subscribe to the Online Playbook Podcast listen to all the episodes and leave us an honest rating and review!
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
FOLLOW US ON SOCIAL MEDIA!
►►Follow Sensei on Instagram: https://bit.ly/sensei_IG
►► Like us on Facebook: https://bit.ly/sensei_FB
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬