Trust, AI, and the Future of Human Connection with Cecilia Dones
Data Malarkey - the podcast about using data smarter
Release Date: 03/05/2025
Data Malarkey - the podcast about using data smarter
Master Data Storyteller, Sam Knowles hosts a best-of-Season-Nine greatest hits episode, featuring: Kelly Beaver, Ipsos UK & Ireland; Angela Balakrishnan, the UK Information Commissioner’s Office (ICO); AI pathfinder and TED Talker, Susan Etlinger; senior comms advisor at Wadds Inc., Stephen Waddington; founder of Social for Good, Kerry Watkins; and, the Ohio State University’s Professor of Story Science, Angus Fletcher. Themes include the Market Research Society’s “Campaign for Better Data”, ultra-processed data in the age of AI, information rights and public trust,...
info_outlineData Malarkey - the podcast about using data smarter
Professor of Story Science, Angus Fletcher, joins Master Data Storyteller, Sam Knowles, to dig into narrative cognition, creativity, and innovation in volatile, uncertain, complex, and ambiguous (VUCA) environments. Drawing on Project Narrative (based at Ohio State University) and his book Primal Intelligence, Angus explains why logic is not reality, why adults struggle with intuition, and why the most effective stories and breakthroughs start with an anomaly. We explore intuition, imagination, emotion, and common sense as core human capabilities that enable us to outperform computational...
info_outlineData Malarkey - the podcast about using data smarter
Social for Good founder, Kerry Watkins, joins Master Data Storyteller, Sam Knowles, to talk charity communications, nonprofit social media strategy, and building authentic engagement on LinkedIn. They cover why relying solely on a company page limits reach (“LinkedIn particularly wants people to network with other people”), how to swap broadcast posting for proactive engagement and relationship metrics, and why “people want to see real people”. Kerry explains what AI is changing in social media - automatic targeting that often outperforms manual audiences, internal tools for...
info_outlineData Malarkey - the podcast about using data smarter
Master Data Storyteller, Sam Knowles, welcomes Wadds Inc.’s Stephen Waddington to explore engineering-style rigour in PR. They discuss: elevating the function during the pandemic, building multi-source datasets for the “Pints & Profits” case study, why “synthetic audiences” are “ultimately junk,” McDonaldization and repeatability, balancing numbers and narrative, and the pitfalls of AVE and proxy metrics - plus a call for all PR practitioners to contribute to Stephen’s PhD research. Take the Data Storytelling Scorecard: Resources and social media • Contribute to...
info_outlineData Malarkey - the podcast about using data smarter
Master Data Storyteller, Sam Knowles, welcomes AI Pathfinder and TED Talker, Susan Etlinger, for a conversation about AI, meaning-making, and agency. Topics include the influx of new data types, Orwell vs Huxley (after Neil Postman’ Amusing Ourselves to Death), why we’re “intentionally ceding control to machines”, the burden of proof for automation, inclusion across languages and models, and why “facts can’t defend themselves against being misconstrued”. Susan also highlights core skills for a new curriculum for the AI era: History, Statistics, and Social Sciences. Take the Data...
info_outlineData Malarkey - the podcast about using data smarter
Master Data Storyteller, Sam Knowles,speaks with Angela Balakrishnan, Executive Director of Strategic Communications & Public Affairs at the UK Information Commissioner’s Office (ICO) about information rights, public trust, AI, and why “data is about people”. Topics include the ICO’s role, rights awareness, AI priorities and consultation, practical tips (think about your digital footprint; strong passwords; MFA), and the Ripple Effect campaign (“It was one admin error”) with trauma-informed research and charity partners. Resources and links - ICO website - - ICO on...
info_outlineData Malarkey - the podcast about using data smarter
In this episode of the Data Malarkey Podcast, Master Data Storyteller, Sam Knowles, welcomes Kelly Beaver, Chief Executive of Ipsos UK & Ireland, to explore why the data industry is at a crossroads. Kelly shares insights from the Market Research Society’s "Campaign for Better Data" - tackling synthetic data, the risks and benefits of AI to the market research industry, and the danger of what she terms “ultra-processed data”. With passion and precision, Kelly explains why high-quality evidence matters more than ever. 🔍 Topics covered: The rise of synthetic and...
info_outlineData Malarkey - the podcast about using data smarter
In this Greatest Hits episode, Master Data Storyteller, Sam Knowles, rounds up the sharpest, most compelling, and most insightful moments from Series 8 of Data Malarkey - the podcast about using data, smarter. From AI and ethics to storytelling with data, this episode features golden snippets of conversations with: VW’s Nick Ratcliffe on marketing measurement Cambridge United FC’s Mark Bonner on the need to balance the emotional and the rational in the era of sporting analytics The Great Lakes Reporter of the Milwaukee Journal Sentinel, Caitlyn Looby, on three golden rule of...
info_outlineData Malarkey - the podcast about using data smarter
In this episode of The Data Malarkey Podcast, host and Master Data Storyteller, Sam Knowles, talks with Darryl Sparey, Managing Director and Co-Founder of UK-based PR agency, Hard Numbers. A seasoned expert in communications and marketing measurement, Darryl breaks down what it really means to use data effectively in PR, how vanity metrics mislead, and why storytelling still reigns supreme. From launching award-winning campaigns to championing smarter KPIs, Darryl brings sharp insight and plenty of playful Data Malarkey to the mic. Take the Data Storytelling Scorecard: 🔍 Topics in this...
info_outlineData Malarkey - the podcast about using data smarter
In this episode of The Data Malarkey Podcast, host and Master Data Storyteller, Sam Knowles, is joined by Christine Rosen, senior fellow at the American Enterprise Institute and author of the 2025 book, The Extinction of Experience. They dig into what happens when real-world, face-to-face experiences are replaced by screens and algorithms. Christine shares her unique journey from a bassoon scholarship to intellectual thought leadership, how teaching aikido shapes her thinking, and how she sees technology reshaping human behavior - for better and worse. With insight, wit, and depth, Christine...
info_outlineIn this engaging episode of the Data Malarkey Podcast, Master Data Storyteller and host Sam Knowles welcomes Cecilia Dones, a thought leader in data, AI, and human connection. Ceci explores how technology shapes the way we interact, trust, and build relationships—both online and offline. She shares insights into AI ethics, uncertainty in machine learning, and why trust is the cornerstone of all our digital futures.
From her work in AI ethics to her philosophy on leadership and adaptability, Ceci provides fresh perspectives on the best ways to navigate the ever-evolving world of artificial intelligence. Tune in for a thought-provoking discussion on data, trust, and what it means to be human in the age of AI.
What you'll learn in this episode:
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Why trust in digital interactions is becoming harder to establish
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The role of AI in shaping human relationships and decision-making
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How uncertainty in AI responses from LLMs may be an advantage not a weakness
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The power of adaptability and why labels limit creativity
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Why leaders need to embrace ambiguity in the AI era
Chapters:
00:00 - Introduction
01:27 - Cecilia Dones on connections and human-centred technology
07:43 - Why trust in digital spaces is complicated
13:53 - How AI influences our relationships and decision-making
20:02 - The challenge of uncertainty in AI models
30:36 - Leadership, adaptability, and embracing ambiguity
39:07 - No Labels: Why Ceci avoids definitions and fixed roles
45:00 - The ethical dilemmas of AI, privacy, and consent
50:30 - Where Cecilia Dones is sharing her work and insights
About our guest:
Cecilia Dones is a data and analytics practitioner-academic, founder of 3 Standard Deviations, with expertise spanning Fortune 500 companies and academia. She specialises in AI applications, technology's impact on human interactions, and bridging data insights across sectors. Currently, she is completing her doctoral studies on interpersonal trust in digital environments. She holds degrees from NYU Stern and Columbia University. She has taught at top business schools and authors the "Authentic Interactions" newsletter on Substack exploring technology, data, authenticity, and trust.
Resources mentioned:
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Cecilia Dones’ Substack: Authentic Interactions
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Ceci’s LinkedIn newsletter “What is a CMO to do with AI?”
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Data Storytelling Scorecard: data-storytelling.scoreapp.com
Join the conversation:
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Take the Data Storytelling Scorecard: data-storytelling.scoreapp.com
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Follow the podcast for more insights on AI, data, and leadership
Connect with us:
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Cecilia Dones: LinkedIn | Substack blog – https://authenticinteractions.substack.com
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Sam Knowles: LinkedIn
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