How Customer Service Affects Buying Mood (Auto Repair Shops)
Release Date: 01/29/2024
Let's talk about how customer service affects buying mood in auto repair shops. Gary tells a story about how poor service can ruin customer experience in a restaurant setting. What if your Service Advisors and Technicians treated customers like this? How much repeat business would you expect then? Think of all the ways you can create an amazing customer service experience in your automotive repair shop. Let's get some YES answers to repair estimates and create some raving fans!
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Showcase is a podcast series focused on Automotive Repair Shop Owners. Since 1979, Gary Gunn, AAM has worked with owners in both equipment sales and business coaching. Now, Gary brings his experience and expertise to shine a spotlight on industry success stories and share tools to help others take their shops to the next level.
Visit AutoShopShowcase.com to sign up for monthly business mentoring with Gary Gunn for your auto repair shop.
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