loader from loading.io

The 3 Rules That Transformed My Sales Career — And My Life — with Terry Turley

Building Your Sales Engine

Release Date: 06/12/2025

Manage the Exceptions: Build the Right Sales Dials w/ Chris Blum show art Manage the Exceptions: Build the Right Sales Dials w/ Chris Blum

Building Your Sales Engine

How to build validated sales dashboards, manage exceptions, and make better decisions—without flying by gut feel.  To find our handout for this episode, click .  Static reports are lagging. In this conversation, Mark McGraw and Chris Blum (EH Blum Company) walk through moving from canned outputs to interactive, validated dashboards. Start simple (revenue, mix, low-margin drivers), manage the exceptions, hunt the 1% margin gains, and use leading vs. lagging indicators to forecast. Chris shares a private-pilot “six dials” framework (trust instruments, not feel), how to...

info_outline
How to Use Assessments to Hire & Coach Sales Teams w/ Rachel Chang show art How to Use Assessments to Hire & Coach Sales Teams w/ Rachel Chang

Building Your Sales Engine

How to hire, place, and coach sellers with assessments—so you avoid hunter/farmer mis-hires and reduce burnout. Assessments aren’t paperwork—they’re how you hire better, place smarter, and coach faster. Mark McGraw and Rachel Chang break down using work style/DISC, personality, sales capacity, and object reasoning assessments to prevent bad hires, align roles with natural strengths, and target training where it moves the needle. Interviews show experience; assessments reveal potential and capacity. 🔗 Download exclusive sales resources at: Guest: Rachel Chang — Project and...

info_outline
How to Manage Change with Heather Martin show art How to Manage Change with Heather Martin

Building Your Sales Engine

How to lead sales teams through change with KPI discipline, psychological safety, clear cadence, and a risk register so signal beats noise. Change doesn’t break sales—silence and guesswork do. In this episode, Mark McGraw and guest Heather Martin lay out a practical playbook for leading teams through change: build a KPI foundation before you pivot, create psychological safety so truth flows up, communicate like a sales cycle (even when the update is “I don’t know yet”), and use a risk register to prioritize signal over noise.   In this episode: • Sales and pipeline are lagging...

info_outline
Mastering Long Sales Cycles wth Brian Hayes show art Mastering Long Sales Cycles wth Brian Hayes

Building Your Sales Engine

Long sales cycles aren’t a patience test—they’re a process. In this episode, Mark McGraw and guest Brian Hayes break down how to win 12–24-month capital deals without rushing: speak the buyer’s language, use curiosity to find context, and build momentum through meaningful next steps instead of shortcuts. In this episode: Why speed kills deals (and how context saves them) Capital buying reality: budgets, board approval, and timing Cost of delay as a lever to align urgency The Italy negotiation story: delivery date > everything else Stakeholder mapping: “Who else is...

info_outline
Be Elite: From Mindset to Technique w/ Rob Vaka show art Be Elite: From Mindset to Technique w/ Rob Vaka

Building Your Sales Engine

Elite selling isn’t hype — it’s standards. In this episode, Mark McGraw talks with sales leader and master connector Rob Vaka about how to link mindset to technique so you sell with clarity, qualify fast, and build trust that lasts. In this episode: The connector mindset: be more interested than interesting Curiosity that leads to real discovery (not interrogation) Up-Front Contracts (UFC): agenda, time, outcome — clarity that reduces pressure Fit-first qualification: why “we may not be a fit” builds credibility Situational fluency: get in more rooms, play up, learn...

info_outline
How to Reframe Stress to Improve Sales Performance With Rebecca Heiss show art How to Reframe Stress to Improve Sales Performance With Rebecca Heiss

Building Your Sales Engine

Stress isn’t the enemy — it’s energy. In this episode, Mark McGraw talks with Dr. Rebecca Heiss, stress physiologist, keynote speaker, and author of Springboard, about how a simple mindset shift can transform performance in sales, leadership, and life. Rebecca explains why believing “stress is bad” is linked to worse outcomes, why “calm down” fights your biology, and how to reframe stress into focus, service, and action. You’ll hear practical, science-backed tools you can use before your next presentation or sales call. In this episode: The “stress mindset” and why the...

info_outline
Pivot Like a Pro: What to Do When the Sales Call Goes Sideways w/Emily Yepes show art Pivot Like a Pro: What to Do When the Sales Call Goes Sideways w/Emily Yepes

Building Your Sales Engine

In this episode of Building Your Sales Engine, Mark McGraw sits down with Emily Yepes to explore the tension between sales theory and real-world execution. They dive into four core concepts—upfront contracts, pricing, demos, and decision-making—and reveal how the best salespeople adapt when things don’t go by the book. Whether you’re navigating internal power dynamics or figuring out how to tailor your message to an analytical buyer, this episode is a masterclass in pivoting with purpose. Topics covered: The difference between breaking the rules and earning the right to break them ...

info_outline
How to Build Trust and Sell More with Reflective Listening with Matt Detjen show art How to Build Trust and Sell More with Reflective Listening with Matt Detjen

Building Your Sales Engine

In this episode of Building Your Sales Engine, Mark McGraw welcomes Matt Detjen—North American Training Manager at Michelin and author of 'REFLECT: The Art of Powerful Sales Communication.' Matt shares the mindset shifts and practical frameworks that help sales professionals move beyond surface-level rapport and into deeper, more effective communication with their clients. They explore how to build real rapport, the importance of reflective listening, and how to navigate emotional conversations that lead to trust and results. Matt breaks down how better listening unlocks sales...

info_outline
Why Sales Teams Fail at Cross-Selling (And How to Fix It) With Matt Martella show art Why Sales Teams Fail at Cross-Selling (And How to Fix It) With Matt Martella

Building Your Sales Engine

Mark McGraw sits down with Matt Martella, a seasoned executive with over 30 years of experience in tech, media, and digital advertising sales. They dive into the real-world challenges and strategies of cross-selling in B2B environments—from compensation misalignment to fear-based mindsets. This episode is a practical deep dive for sales leaders and sellers alike, packed with insights on how to build trust, align sales behavior with corporate strategy, and increase revenue by unlocking the full potential of your portfolio. To find our handout for this episode, click . Matt outlines how...

info_outline
How to Have a Tough Conversation (And Why We Avoid Them) show art How to Have a Tough Conversation (And Why We Avoid Them)

Building Your Sales Engine

Mark McGraw shares the four steps for having a tough conversation with someone. He explains why most of us avoid conflict, how fear distorts reality, and what happens when we wait too long to speak up.  To find our handout for this episode, click .  Tune in to hear a powerful mindset shift, a simple 4-step conversation framework, and the surprising formula that will change how you approach confrontation forever. Mark explains how most of us struggle with confrontation. He admits he’s not naturally wired to lean into conflict, which makes it easy to avoid hard conversations. Over...

info_outline
 
More Episodes

Mark McGraw sits down with Terry Turley, the Senior National Sales Director at Primerica. Terry shares the habits and principles behind his extraordinary rise from a nervous, struggling salesperson to leading over 600 offices across the country. You’ll learn why systems, accountability, and a guiding life philosophy are essential to winning both professionally and personally.

To find our handout for this episode, click here.

Tune in to hear practical insights on mastering sales with authenticity, the power of lifelong learning, and how to build a sustainable, purpose-driven career.

  • Terry reveals how his early fear and awkwardness in sales became the foundation for leading over 600 offices nationwide — and why embracing discomfort early on was the turning point in his entire career.
  • Learn why there’s a profound difference between achieving personal sales success and the rewarding challenge of coaching others to reach their own breakthroughs.
  • Why Terry insists that sales is truly a meritocracy where no fancy degree or background guarantees success; instead, the real winners are those who master overcoming objections, self-improvement, and discipline.
  • How growing up without TV shaped Terry’s lifelong learning mentality, pushing him to become a lifelong learner.
  • Discover Terry’s three essential rules for winning in life and business: building a solid sales system, having true accountability, and living by a personal philosophy that guides every decision.
  • Why Terry believes sales scripts only work in the short term—because clients can throw you off. Modern sales requires genuine conversations that put your client’s needs first.
  • Mark explains why authenticity beats memorized scripts every time. 
  • He shares how adapting any sales system to fit your unique personality creates trust and real connections instead of robotic pitches.
  • Terry highlights how surrounding yourself with people who are committed to self-improvement will naturally push you to grow, even on days when staying in your comfort zone feels easier.
  • Accountability isn’t about penalties or consequences, it’s about owning your results completely. Terry explains how the most successful salespeople embrace this ownership mindset to keep winning.
  • How using the 12-week year framework transformed Terry’s focus by helping him prioritize the vital few tasks that drive success, and ruthlessly cut out everything else that doesn’t add value.
  • Why shifting your mindset to focus on the daily process instead of fixating solely on results leads to sustainable growth.
  • Mark and Terry discuss why true growth always requires stepping outside your comfort zone.
  • The unexpected lessons Terry learned from disagreeable people--and why balancing like-minded support with constructive disagreement can challenge you to rethink and sharpen your approach.
  • What makes Sandler’s sales system uniquely effective? According to Terry, the comprehensive nature that covers every part of the sales cycle, unlike most trainings that only address one or two aspects.
  • Why it’s critical to separate your self-worth from your day-to-day sales results—and how staying confident during tough days ensures you don’t lose momentum or motivation.
  • Mark explains how the way you see yourself directly impacts your earnings potential. If you identify as a $100k earner, you’ll likely stay there, but thinking bigger pushes you toward far higher goals.
  • Why Terry stresses that success without a guiding life philosophy often leads to emptiness.
  • Mark’s insight about the “wheel of life”—how neglecting one pillar, like health or family, can quietly unravel other areas of your life and business without you realizing it until it’s too late.
  • How writing down your philosophies on life, obstacles, and goals creates powerful clarity—and why this practice helps you stay grounded and purposeful no matter what challenges arise.
  • Terry’s practical advice for dealing with all kinds of people daily.
  • Why trying to push people against their natural tendencies rarely works—and how studying human nature helps you craft sales approaches that flow with people’s real behaviors instead of fighting them.
  • What a “post-sell” conversation really means—and why checking in with your client after they say yes prevents surprises, saves time, and builds long-term trust and satisfaction.

 

 

Mentioned in This Episode:

BuildingYourSalesEngine.com/follow

Sandler.com

BuildingYourSalesEngine.com/sandler

Terry Turley on LinkedIn

The Art of Japanese Management by Anthony G. Athos and Richard Tanner Pascale

Chaos Theory Step by Step: Understanding Unpredictability, Turbulence & Disorder in Dynamic, Complex Systems by Steve Murphy 

Values Based Selling: The Art of Building High-Trust Client Relationships by Bill Bachrach

BuildingYourSalesEngine.com/25

Building Your Sales Engine on Linktree