Taking Co-Workers Along the Digital Journey
World Class Business Leaders Insights
Release Date: 10/31/2025
The Tech Paradox
World Class Business Leaders Insights
Digital tools, remote work, and modern learning platforms are reshaping how companies train and develop their workforce. In this episode, Hubert Ortner, CEO of Formation4You, and Andreas Kostelecky, Managing Director at Maxus Motors Austria, explore how technology enhances, not replaces, human potential. Based on their joint presentation at World Class Digital Transformation 2025, the discussion dives into practical examples of how combining technology with human guidance drives sustainable learning success, creating synergy between innovation and empathy in the modern workplace. Discover...
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How a Three-Pillar Architecture Eliminates AI Hallucinations and Security Risks in Enterprise Voicebots
World Class Business Leaders Insights
Can a voice assistant truly replace an entire support system? In this episode, Marcus Wuest, Managing Director at akquinet, explains how production-ready Voice-AI is redefining communication across call centers, support desks, and infopoints. Based on his presentation at World Class Digital Transformation 2025, this talk explores how companies can increase first-call resolution rates, reduce per-contact costs, and scale conversations instead of team size. Wuest also showcases how natural-sounding, multilingual AI voices can provide instant 24/7 responses—understanding dialects and speaking...
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Reaching the Limits of Scalability: The Migration from Monoliths to Microservices
World Class Business Leaders Insights
Every organization eventually hits the ceiling of scalability. In this episode, Osman Agirbas, Managing Director Digital Products & Technology at Interhyp, explores how companies can break free from monolithic systems and embrace microservice architectures without losing stability or control. Based on his presentation at the World Class Digital Transformation 2025, this discussion dives into key strategic decisions: whether to rebuild or restructure existing systems, how to manage incremental migrations, and whether dedicated migration teams outperform cross-functional involvement....
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Business vs IT vs AI Agents: Why the Old Digital Transformation Fight is Over
World Class Business Leaders Insights
Digital transformation is no longer a linear process, it’s an ongoing negotiation between business goals, technological systems, and emerging AI agents. In this episode, Sven Kreimendahl, Senior Advisor Transformation of IT at Campana & Schott, breaks down how organizations can synchronize Business, IT, and Change Management in the age of intelligent automation. Based on his presentation at the World Class Digital Transformation 2025, this discussion explores shifting roles in leadership, the new dynamics created by AI, and the mindsets required to navigate this evolving landscape....
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Beyond the AI Hype – Decision-Making and Data Governance in Industrial Production
World Class Business Leaders Insights
As artificial intelligence becomes deeply integrated into industrial processes, companies face a new challenge: balancing innovation with responsible governance. This episode examines how organizations can move past AI hype to achieve tangible, realistic value from data-driven strategies. Drawing on insights from Teresa Hammerschmidt, Digital Transformation & Business Development at Wiegand-Glas, from her presentation at the World Class Digital Transformation 2025, this discussion explores how AI narratives influence corporate decision-making, where ethical and organizational dilemmas...
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Behind Every Click
World Class Business Leaders Insights
In a world where digital interactions dominate, it’s easy to forget the human element behind every decision. This episode explores how empathy, trust, and emotional intelligence can redefine customer experience — turning efficiency into authentic connection. Based on insights shared by Cyrill Luchsinger, Initiator and Moderator of the CX Community for the DACH region, from his presentation at the Digitale Kundenerfahrung – Special AI Edition 2025, the episode highlights how each service interaction becomes a “moment of truth,” where technology enhances but people create real bonds....
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How Agentic AI is Transforming Customer Service and Redefining Customer Relationships
World Class Business Leaders Insights
Artificial intelligence is reshaping how companies communicate with their customers. This episode explores how agentic AI tools are enabling smarter, faster, and more human customer dialogues — from chat-based support to AI co-pilots that empower entire teams. Featuring insights from Ralph Kuhn, Lead Enterprise Account Executive at Parloa, and Roland Dolle, Head of Customer Interaction, Data & AI at A.T.U Auto-Teile-Unger, presented at the Digitale Kundenerfahrung – Special AI Edition 2025, this episode dives into real use cases, live demos, and innovations that reveal how customer...
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Caring for You: Promoting the Well-being of a Diverse, Global Workforce
World Class Business Leaders Insights
In a rapidly evolving world of work, mental well-being has become a core pillar of sustainable corporate culture. This episode explores how companies can proactively address stress factors, build resilience, and integrate well-being into their organizational DNA. Drawing on insights from Konstantin Struck, Co-Founder and Chief Operating Officer at Kyan Health, and Ann Marie Schneider, Global Culture and People Project Manager at STADA Arzneimittel, from their presentation at the World Class Workforce Transformation 2025, this episode highlights effective strategies for supporting employee...
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From Chaos to Clarity: Future-Ready Leadership in Times of Transformation
World Class Business Leaders Insights
Leadership today means navigating uncertainty while building resilience and clarity within teams. This episode explores how organizations can equip leaders with the mindset and skills needed to guide transformation, overcome structural overload, and foster constructive responses to crises. Drawing on insights from Carsten Hentrich, Co-Founder & Managing Director at d.quarks, and Sascha Kegler, Innovation Manager at Wirtschafts- und Infrastrukturbank Hessen, from their presentation at the Transformation der Arbeit & Unternehmenskultur 2025, this episode highlights practical strategies...
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Digital Sovereignty Unpacked
World Class Business Leaders Insights
Public institutions are facing the same digital challenges as businesses — but with added layers of complexity, governance, and responsibility. This episode explores how municipalities are bridging the gap between tradition and innovation to deliver smarter, faster, and more accessible public services. Drawing on insights from Thomas Weber, Chief Digital Officer of the District of Main-Kinzig, from his presentation at the World Class Digitale Transformation 2023, this episode highlights best practices in administrative digitalization. Learn how change management, employee upskilling, and...
info_outlineDigital transformation isn’t just about technology, it’s about people. True progress comes from creating a culture that empowers every employee to embrace change, innovate, and thrive in the digital age.
Drawing on insights from Jeremy Drury, Chief Digital Officer at IKEA Germany, from his presentation at the World Class Digital Transformation 2025, this episode explores how companies can drive transformation through mindset, inclusion, and ethical digital practices. Learn how IKEA fosters continuous co-worker development, enhances employee experience, and ensures that innovation benefits both people and the planet.
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