Ep 117: How to make every project a success

Subtitle:

How can you make every project a success? You may be thinking, that’s not even possible, but there’s one technique that’s often overlooked that can do just that. What is that technique you may ask; it’s consumer research! We break down what consumer research actually is, some tools you can use to make it more efficient and affordable, and some other general tips and tricks! This is an episode you won’t want to miss! 

 

Summary:

On this week’s episode of Agency Exposed, we dive deep into consumer research, its benefits, and some tools you can use to make it more efficient and cost effective. Although consumer research may seem like an outdated method or something that is impractical, it is not these things at all! Today’s technology has simply changed the way consumer research is conducted. Consumer research is just as important as it used to be, and it can generate incredible ideas and prevent expensive mistakes. The most important thing when conducting consumer research is to listen to what the customers are saying. Analyze their body language, word choice, and facial expressions to help you understand how they truly feel about a product. In order to use the information you gain from consumer research, you must let go of any biases or opinions about what you or your client believe are the best and listen to what the consumers are saying. “If you’re going to spend a million dollars on a campaign, why not spend 10% of that budget to understand if the other 90% is well spent?”

 

Top 3 Curtain Pulls in this episode: 

 

• Consumer Research is worth it. Focus groups and consumer research is something that you often hear about in business school, but it can seem irrelevant or impractical in today’s world. The fact is, its importance hasn’t changed, but technology has changed the way it's done. Be aware of ways you can use today’s technology to complete consumer research, it’s definitely worth it. Better to spend 10% of the budget making sure the other 90% is worth it, than to spend all of the budget on a failing campaign. “Understanding the mind of the target that you're trying to reach and getting to know not just what you think about them or what you read online, but actually speaking with them and getting hard data.”

• Let go. No, not the famous Frozen song. Let go of any opinions, bias, or other thoughts about a product or brand. Simply let the consumer say what they’re going to say. Feedback won’t do anything if you only argue for your point. “Don't get too close to your creative, because if you start doing that you will never create something great.”

• Listen to what the consumer is saying. Not only do you need to let go of your opinions and bias, but you also need to listen to what the consumer is saying verbally and nonverbally. Be aware of their body language, word choice, and any signs of excitement or disappointment. Listen to everything with an open mind. “Hear firsthand from the voice of the customer. Listen to their body language that will tell you 80% of what we're trying to get. It's not always what they say, it's how they say it.”

 

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About The Guys: 

Bob Hutchins: Founder of BuzzPlant, a digital agency that he ran from from 2000 -2017. He is also the author of 3 books. More on Bob: 

• Bob on LinkedIn
• twitter.com/BobHutchins
• instagram.com/bwhutchins
• Bob on Facebook

Brad Ayres: Founder of Anthem Republic, an award-winning ad agency. Brad’s knowledge has led some of the biggest brands in the world. Originally from Detroit, Brad is an OG in the ad agency world and has the wisdom and scars to prove it. Currently that knowledge is being applied to his boutique agency. More on Brad:

• Brad on LinkedIn
• Anthem Republic
• twitter.com/bradayres
• instagram.com/therealbradayres
• facebook.com/Bradayres

Ken Ott: Co-Founder and Chief Growth Rebel of Metacake, an Ecommerce Growth Team for some of the world’s most influential brands with a mission to Grow Brands That Matter. Ken is also an author, speaker, and was nominated for an Emmy for his acting on the Metacake Youtube Channel (not really). More on Ken: 

• Ken on LinkedIn
• Metacake - An Ecommerce Growth Team
• Growth Rebel TV
• twitter.com/iamKenOtt
• instagram.com/iamKenOtt
• facebook.com/iamKenOtt

 

Show Notes:

[0:31] Bob opens this week’s episode and starts a chat about California.

[3:05] Bob introduces the topic for this episode, consumer research. “Understanding the mind of the target that you're trying to reach and getting to know not just what you think about them or what you read online, but actually speaking with them and getting hard data.”

[3:44] Brad talks about why he believes consumer research is important as well as the value it can bring to any project.

[5:40] Brad discusses how consumer research has changed due to the rise of the internet and digital marketing as well as the importance of hearing, “firsthand from the voice of the customer. Listen to their body language that will tell you 80% of what we're trying to get. It's not always what they say, it's how they say it.”

[7:15] Bob asks why it’s important to put in the extra effort for consumer research when working on campaigns.

[7:54] Brad elaborates on the importance of seeing products and brands through the lens of a customer and how it impacts them on a daily basis. “If you're going to spend a million dollars on the campaign, why not spend 10% of that budget to understand if the other 90% is spent well?”

[12:27] Ken talks about the hippo effect, as well as the importance of realizing, “most likely you're not necessarily your target customer.”

[13:19] Bob discusses another benefit to completing customer research, “it levels the playing field and gets rid of opinions, desires, subjectivity, all the things that can cause road bumps along the way, especially when it comes to creative.” 

[18:56] Brad talks about the importance of letting go in order for the customer research and feedback to have an impact and ignite change. “Don't get too close to your creative, because if you start doing that you will never create something great.”

[19:42] Ken asks, “How much effort do you invest before you do the focus group?”

[19:47] Brad discusses some of the challenges when putting together a focus group.

[22:09] Ken asks if, “an agency could use a focus group for themselves?”

[24:02] Bob asks Brad what tools he uses.

[24:08] Brad dives into a tool he uses, userinterviews.com, and all of the unique benefits and features it has.

[30:55] Brad offers a few suggestions regarding consumer research through userinterviews.com after breaking down the pricing of this tool.

[36:02] Brad talks about a few tips and tricks that have helped him when doing customer research.

[38:07] Bob talks about a simple method of consumer research that he has had success with, surveys. 

[40:59] Bob wraps up this week’s episode by, “encouraging everybody to please like, review, or share this podcast!”