The 3 Phases of Building a Chatbot From Scratch - With Scott Nowson of PwC
AI in Financial Services Podcast
Release Date: 02/03/2020
AI for Private Equity Challenges - with Manish Goyal of Berkshire Partners
AI in Financial Services Podcast
Today’s guest is Manish Goyal, Operating Partner at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials, and healthcare sectors. Manish joins us on today’s show to discuss the unique challenges private equity leaders face in deploying AI at their organizations, particularly in automating tasks and improving decision-making. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on...
info_outline
Mitigating Cybersecurity Risk with AI-driven IT Systems - with Darren Humphries of Acora
AI in Financial Services Podcast
Today’s guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren returns to the podcast to discuss the relationship between IT and cybersecurity enterprise functions at the heart of AI’s impact in the financial services space. Later, he explains what financial leaders, in particular, should keep in mind when driving to level-up their...
info_outline
Driving IT Development Across Financial Services Tech Stacks with AI - with Darren Humphries of Acora
AI in Financial Services Podcast
Today’s guest is Darren Humphries, Group Chief Information Security Officer and Chief Technology Officer Partner at Acora. Acora is a UK-based, award-winning provider of managed, consultancy, and professional services in information technology and security across many industrial sectors. Darren joins us on today’s show to discuss new opportunities for financial services leaders to drive the IT and infrastructure necessary to ensure the lowest possible risk, especially when it comes to AML, fraud, and cybersecurity workflows. If you’ve enjoyed or benefited from some of the insights of...
info_outline
Looking at the Future of FinServ IT - with Jason Walker of BigPanda
AI in Financial Services Podcast
Today’s guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason returns to the platform to talk about the future of IT for financial services, given the potential of new generative AI capabilities that are helping streamline data and hardware management workflows. Later, he and Emerj Senior Editor Matthew DeMello examine what AIOps will mean for IT teams and initiatives going forward. To access Emerj’s frameworks for AI...
info_outline
Approaches to AI Infrastructure for Service Support and Incident Management for Financial Services - with Jason Walker of BigPanda
AI in Financial Services Podcast
Today’s guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason joins us on this week’s podcast to discuss what financial leaders need to know to drive the IT infrastructure necessary to take advantage of new, emerging, data-heavy use cases we’re seeing in generative AI. Later, he and Senior Editor Matthew DeMello discuss GenAI tools that can help streamline IT workflows. If you’ve enjoyed or benefited from some of the...
info_outline
Leveraging Data Governance Strategies to Unlock GenAI Use Cases in Financial Services - with Andrew Sellers of Confluent
AI in Financial Services Podcast
Today’s guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew returns to the platform alongside Emerj Senior Editor Matthew DeMello to delve into the upcoming democratization of data and what it means for AI adoption initiatives at financial institutions. Andrew shares strategic insights for business leaders seeking executive buy-in to...
info_outline
What Data Governance Means for Financial Services - with Andrew Sellers of Confluent
AI in Financial Services Podcast
Today’s guest is Andrew Sellers, Head of Technology Strategy at Confluent. Previously, he served as Chief Technology Officer at QOMPLX, a high-growth startup in cyber-risk analytics, and as a Senior Cyberspace Operations Officer, CTO, and Assistant Professor of Computer Science in the United States Air Force. Andrew joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about the high costs and tight budgets of IT. Throughout his appearance, Andrew offers advice on balancing ROI goals with the typical pitfalls of false start pilot initiatives. To access Emerj’s frameworks...
info_outline
Streamlining Customer Interactions Across the Enterprise - with Ivan Edwards of Cadence Bank
AI in Financial Services Podcast
Today’s guest is Ivan Edwards, Vice President of Customer Interactions at Cadence Bank. Before his time at Cadence, Ivan served as Contact Center Manager and Assistant Vice President at Wells Fargo. Ivan joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss changing trends in online banking and customer interactions that have arisen in the post-pandemic financial services landscape. Together, they pull apart data showing new customer behaviors in different segments and demographics, and take a critical look at how banks can foster more intimate relationships with...
info_outline
Next Generation AI and AML Workflows - with Priyank Patel of KeyBank
AI in Financial Services Podcast
Today’s guest is Priyank Patel, SVP and Director of Financial Crimes Risk Surveillance at KeyBank. Priyank joins us on today’s program to talk about how the fight against false signals in AML workflows is entering a whole new dimension given the democratization of data and new generative AI tools. Throughout the episode, Priyank offers financial leaders sound advice on where to leverage existing technologies and data sources to transform workflows in these areas and beyond. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on...
info_outline
SMB Approaches to AI for Financial Services - with Fabrizio Burlando of Mastercard
AI in Financial Services Podcast
Today’s guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. Fabrizio joins us on this program following his recent appearance on the ‘AI in Business’ podcast to talk about new opportunities for SMBs in generative AI and the best strategies they can deploy to prepare their organizations for adoption. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at...
info_outlineThis month, we start a brand new theme: chatbots in banking. Nothing is more hyped in banking than chatbots, so we want to shed some light on what's actually happening with chatbots in the banking industry and what really isn't.
Our guest this week is Scott Nowson, AI Lead at PwC, Middle East. Scott talks about the three phases of building a chatbot from scratch.
Scott was also one of the first to review our Getting Started With AI Report. If you're looking to apply AI within your business, our Getting Started With AI report is a distillation of our best AI adoption insights from over 50 interviews with executives in the enterprise and at AI vendor companies. You can learn more about it at emerj.com/a1.