Libsyn Directory

#280 Aytekin Tank: How to Fully Automate Your Customer Service with AI Agents

Release Date: 08/17/2025

#303 Fei-Fei Li: Spatial Intelligence, World Models & the Future of AI

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit and add your support. How will AI evolve once it can understand and reason about the 3D world, not just text on a screen? In this episode of Eye on AI, host Craig Smith speaks with Fei Fei Li about the rise of spatial intelligence and the world models that could transform how machines perceive, imagine, and interact with reality. We explore how spatial intelligence goes beyond language to connect perception, action, and reasoning in physical environments. You will hear how models like...

#302 Karl Friston: How the Free Energy Principle Could Rewrite AI

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit and add your support. How could Karl Friston’s Free Energy Principle become a blueprint for the future of AI? In this episode of Eye on AI, host Craig Smith sits down with Karl Friston, the neuroscientist behind the Free Energy Principle and advisor to Verses AI, to explore how active inference and brain inspired generative models might move us beyond transformer based systems. They unpack how Axiom, Verses’ new architecture, uses probabilistic beliefs and message passing to build...

#301 Hemant Banavar & Ryan Paulson: The AI Safety System Driving Toward Zero Harm

Eye On A.I.

How are AI and telematics changing safety for fleets in the real world, and what does it take to get from basic recordings to true accident prevention? In this episode of Eye on AI, host Craig Smith speaks with Hemant, Chief Product Officer at Motive, and Ryan, CIO at Fusion Site Services, to explore how AI powered cameras and telematics are transforming safety, productivity, and profitability across the physical economy, from trucking and construction to field services. We look at what makes safety AI trustworthy at scale, how to reduce false alerts that drivers ignore, and how to combine...

#300 Fred Laluyaux: How Decision Intelligence & AI Agents Are Redefining Enterprise Operations

Eye On A.I.

How are Decision Intelligence and AI agents reshaping enterprise operations today? In this episode of Eye on AI, host Craig Smith sits down with Fred Laluyaux, CEO of Aera Technology, to unpack how organizations move from dashboards and ad hoc workflows to a system that senses, decides, and acts. AI is not just about chatbots. At the heart of this transformation is decision intelligence: connecting data, analytics, AI, and automation to optimize decisions across the enterprise. Fred explains why this is becoming the operating backbone of the modern enterprise and how it accelerates the...

#299 Jacob Buckman: Why the Future of AI Won’t Be Built on Transformers

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit and add your support. Why do today’s LLMs forget key details over long context, and what would it take to give them real memory that scales? In this episode of Eye on AI, host Craig Smith explores Manifest AI’s Power Retention architecture and how it rethinks memory, context, and learning for modern models. We look at why transformers struggle with long inputs, how state space and retention models keep context at linear cost, and how scaling state size unlocks...

#298 Ryan Kolln: How Appen Trains the World’s Most Powerful AI Models

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit and add your support. How do the world’s most powerful AI models get trained and trusted at scale, and what does that really take from data to deployment? In this episode, Appen CEO Ryan Kolln joins Eye on AI to unpack how rigorous human evaluation, culturally aware data, and model-based judges come together to raise real-world performance. In this episode of Eye on AI, host Craig Smith speaks with Ryan Kolln, CEO of Appen, about building evaluation systems that go beyond static...

#297 Jeff Lunsford: How Agentic AI Will Redefine Every Digital Interaction

Eye On A.I.

Why will agentic AI redefine every digital interaction, and what foundation do enterprises need to make it safe, trusted, and real time? In this episode of Eye on AI, host Craig Smith sits down with Jeff Lunsford to unpack how a neutral customer data platform like Tealium becomes the control plane for agentic systems. We cover how to collect and unify first party data responsibly, enforce consent and identity across channels, and feed the right context to models so agents can act with confidence in the moment. You will hear how real time profiles, event streams, and deterministic identity...

#296 Yeop Lee: How Coxwave is Redefining AI Evaluation

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. How is Coxwave Redefining AI Evaluation? In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave’s Align. We look at how Align measures satisfaction, trust, and task completion across chat, email, and voice, how LLM as judge pairs with human review, and how product teams search conversations to...

#295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

Eye On A.I.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across chat, email, and voice. We look at what makes agents reliable at scale, how to configure them safely, and how to manage them like digital workers alongside your human team. Learn how leading...

#294 Bhaskar Roy: How Workato Is Building the Rise of the Agentic Enterprise

Eye On A.I.

Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking. Join Modal, Skydance Animation, and today’s innovative AI tech companies who upgraded to OCI…and saved. How are enterprises moving from AI experiments to a true agentic enterprise with measurable ROI? In this episode of Eye on AI, host Craig...

More Episodes

This episode is brought to you by Extreme Networks, the company radically improving customer experiences with AI-powered automation for networking.Extreme is driving the convergence of AI, networking, and security to transform the way businesses connect and protect their networks, delivering faster performance, stronger security, and a seamless user experience.

Visit https://www.extremenetworks.com/ to learn more.

JotForm began nearly twenty years ago as a simple online form builder.

Today, it has grown into a platform powering millions of users and has recently stepped into a new era of AI. In this episode, Aytekin Tank, founder and CEO of JotForm, shares the story of how the company pivoted from forms to launching AI Agents that are changing the way small and medium-sized businesses handle customer support and automation.

Aytekin explains how JotForm’s AI journey started as an internal experiment to fill out forms by voice, only to discover that most users wanted it for customer service. That insight sparked the creation of JotForm AI Agents, tools that don’t just answer questions, but perform tasks, scale support teams, and transform the customer experience.

Beyond the technology, Aytekin outlines a bold vision of the future where every business, no matter the size, will have its own AI-powered agent available around the clock to schedule appointments, answer questions, and even process transactions.

This conversation explores how AI is reshaping customer service and why small businesses, nonprofits, and educators stand to benefit the most from this wave of innovation.

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(00:00) The Scale of JotForm Today and the AI Vision
(01:32) Aytekin’s Journey: From Developer to Bootstrap Founder
(03:36) The Pivot: From Voice Forms to AI Customer Service
(05:25) Building and Launching JotForm AI Agents
(06:20) Using AI Internally: Cutting Tickets and Boosting Resolution Rates
(08:13) Why AI Agents Go Beyond Chatbots
(12:22) Demonstrating JotForm AI in Action
(21:40) The Tech Stack Behind JotForm’s AI Agents
(24:59) Training and Teaching Your Own AI Agent
(33:27) Competition, Differentiation, and Market Strategy
(36:55) Why Small Businesses Need AI the Most
(38:24) The Future: Every Business With Its Own AI Agent
(40:19) Pricing, Growth, and Lessons in Scaling AI
(42:26) Slow Growth vs Explosive Scale and Lessons Learned
(43:55) Aytekin’s Vision for AI in Business

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