Google Update! Is Your Site Ready?
Anything But Dentistry
Google recently announced some updates about what it will officially take into consideration when ranking websites in their index.
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The One Thing Your Need Before You Open Your Doors
Anything But Dentistry
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Evaluating Your Lease During COVID
Anything But Dentistry
I talk with RJ Przebinda from dentalspacesearch.com about how we should be viewing our lease options during this time of quarantine.
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Future Proofing Your Photography
Anything But Dentistry
As dentists, we make lots of photos. Some of us more than others, to be sure. Social Media, however is changing that for the better and more people are taking clinical and personal photos than ever before. How are you storing your photos? Do you feel trapped by your system? Bound to forever use that brand or program? Fear not - I have been held captive once before, and I've lived to tell about it. In this episode, I talk about my new work-flow for my photography, and how I plan on using titles to help me forever know when and where a photo was made. --- Lastly - I sincerely apologize for...
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The Right Tool For The Job
Anything But Dentistry
Sometimes, we have to make due with what we have at hand. Other times - having the right tool for the job is important.
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The Middle of The Road
Anything But Dentistry
There's a saying that goes, "the only things that should be in the middle of the road are yellow lines and roadkill."
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The State of Dental Education
Anything But Dentistry
In this episode, I have the privilege to talk to Dr. Lee Ann Brady, Director of Education at the Pankey Institute. We talked about the different types of CE available, the importance of finding your community, how she quickly fact-checks new techniques, and how to make sure you get the most ROI when you come back to work after a class.
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Measures of Success
Anything But Dentistry
What is success for you?
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Radical Hospitality
Anything But Dentistry
In this episode, I share a book written by the amazing man that I was named after!
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Using Sound Strategically
Anything But Dentistry
As dentists, we have so much to offer our patients. Does the environment we create in our dental offices detract from that? Or - can we use what we know to enhance that experience. In our office, I use music very strategically to help our patients enter into a more relaxed and comfortable head space. To hear what represents a good example of music that fits the criteria that I described in the podcast, go ahead and
info_outlineThe No Call, No Show
Now, I can only speak for myself. I like to be prepared for my day.
This means that when someone has significant treatment planned, I also have a significant amount of preparation for that appointment.
If they have an appointment reserved, and I'm prepared, AND they do the "no call, no show" - I get concerned. My first thought is for their health and safety. Once I find out that everything is fine, then I think - well, then... what happened?
Some people can't seem to make a reservation in our schedule that they can keep. If you have one of these patients going through active treatment, it can be extremely frustrating.
This is our system for dealing with patients like these, that we haven't been able to coach in other ways.
Step 1
Make sure they are ok
- I would hate to have someone think that I only cared about why our time was being wasted when they were being life flighted to a hospital.
- Then check out Episode 4 for ideas about what to do with your new-found free time.
Step 2
Learn about their challenge in keeping a reservation.
- Unpredictable work schedule
- Caring for an ailing family member
- Kids schedules
Step 3
Help them by first trying to accommodate their individual needs. Flexibility needed, call them when there is an opening? Predictability - maybe find their best time and make sure to give them frequent reminders. Maybe double check that they are getting the reminders where they want them.
Whatever you can figure out together, try it.
Step 4
Evaluate the patient.
Do you like them?
Do they pay with gratitude?
Do they show up on time? [obviously, this group of patients have a challenge in this area.]
Do they need significant dentistry?
Step 5
If they are a patient that you really want to work with, then the next step is not to asses a fee but a reservation fee. Like a hotel.
The first time that you introduce it, make sure to waive it as a courtesy to the patient. Nobody likes a surprise.