How Credentialing Programs Create Career Paths with Katy Chandler
Release Date: 05/15/2024
"Yes And," Failing, and Other Transformative Improv Techniques with Erin Diehl
ATD Accidental Trainer
Erin Diehl is a podcast host, a bestselling author, and the CEO of improve it!. In this episode, she discusses how improv shows up in day-to-day life and simple ways to use improv techniques to find success in your work and relationships. Improv as a strategic tool has a variety of uses, including building company culture, navigating workplace challenges, and reinforcing inclusivity. Try the “yes, and” theory to foster collaboration, the M.O.V.E. O.N. method to turn failure into a learning habit, and the Tomorrow Ready Checklist to set achievable goals. ...
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The Happiness Strategy with Juliana Sawaia
ATD Accidental Trainer
Juliana Sawaia is a happiness-at-work scientist, business consultant, and researcher with over 20 years of experience specializing in corporate happiness. On this episode, Julianna explains “why” fostering happiness is imperative not just for individuals, but as a business strategy. Tune in for actionable steps on “how” to cultivate happiness at work, as the conversation explores what the research says about happiness, why psychological safety matters, and practical strategies for getting stakeholder buy-in. Resources: LinkedIn: Website: ...
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New Year, New Trends: 2025 Predictions with Jessica Kriegel
ATD Accidental Trainer
Jessica Kriegel, Chief Strategy Officer at Culture Partners, is an author, podcast host, and culture expert. She joins the podcast to explore the many trend predictions for 2025, forecast which ones are likely to stick, and discuss how L&D professionals can anticipate changes to their roles. The conversation delves into the evolving use of AI tools, the future of middle managers, and why the five-day return-to-office (RTO) trend isn’t as daunting as it seems. Jessica’s insights provide a roadmap of trends that deserve your attention, and practical recommendations to navigate...
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Arrive with Executive Presence, Leave with Results: Tips from Hilary Blair
ATD Accidental Trainer
Executive presence goes beyond confidence and charisma—it's a vital skill for every professional, not just those in the C-Suite. Hilary Blair, cofounder and CEO of ARTiculate Real&Clear, explores the evolving role of executive presence and its particular importance for trainers and instructional designers in the L&D field. Hilary delves into how executive presence shapes perceptions and challenges stereotypes tied to our “packaging.” She also shares strategies for developing an authentic executive presence that aligns with your personality, whether introverted or...
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Build, Borrow, or Buy Your Way to Better Evaluation with Alaina Szlachta
ATD Accidental Trainer
Alaina Szlachta, PhD, is the founder of By Design Development Solutions and author of the recently published Measurement and Evaluation on a Shoestring. Alaina’s book provides advice for L&D professionals navigating tight budgets, limited resources, and demanding expectations. In this episode, Alaina unveils her practical framework for measurement and evaluation, organized into three actionable strategies: Build, Borrow, or Buy. Build: Tailor strategies to your organization by forming hypotheses for desired outcomes and enhancing data literacy. Borrow: Maximize efficiency by...
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Assessment-Based Coaching That Delivers with Jackie Sahm
ATD Accidental Trainer
As coaching grows in popularity, so does the misconception that all coaching methods deliver the same results. In this episode, Jackie Sahm, Vice President of Integrative Solutions at Hogan Assessments, joins us to explore why assessment-based coaching stands out as a transformative approach for L&D professionals. Jackie breaks down what makes assessment-based coaching unique, who benefits most from it, and how data-driven insights can act as a catalyst for meaningful progress. We’ll also dive into how team-based assessments can amplify collaboration and...
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Communication Tips To Get You Noticed with Jessica Chen
ATD Accidental Trainer
Jessica Chen is the author of Smart Not Loud -How to Get Noticed at Work for all the Right Reasons. In this podcast episode, she explores effective communication strategies that elevate your professional presence. Jessica shares insight into understanding the common communication scale within organizations and how to assess your perceived position on that scale. Throughout the conversation, Jessica provides a variety of frameworks for reframing your communication style to boost credibility and make your voice heard in a “loud culture.” These frameworks will help listeners...
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Reimagine Succession Planning as Workplace Development Strategy with Angela Stopper
ATD Accidental Trainer
Succession planning is evolving beyond the C-suite and becoming a critical, organization-wide strategy. In this episode, Angela Stopper, Chief Learning Officer and Director of People & Organization Development at UC Berkeley, redefines succession planning as a forward-thinking, people-centric approach tailored for today’s dynamic workforce. Angela shares her future-ready, 4-stage process that L&D professionals can implement across their organizations. She also offers practical advice on tackling the biggest challenges facing L&D teams, securing buy-in from managers at...
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From Tool to Teammate: Understanding AI Agents with Mike Hruska
ATD Accidental Trainer
AI Agents are having their “electricity moment” in this era of technological invention. In this episode, we define AI agents and their evolving role in L&D with Mike Hruska, President and CEO of Problem Solutions. Mike explains the difference between chatbots and agents and offers practical tips for experimenting with these tools—whether you're a beginner or an expert. Mike also shares insights on how to strategically integrate AI into your organization using an effort-impact evaluation. He outlines a clear path for moving AI agents from “toy to tool to trusted...
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Craft Compelling Stories with G. Riley Mills
ATD Accidental Trainer
Storytelling is fundamental for connection, but most people would not be considered naturally skilled at the art. On this episode, G. Riley Mills, Chief Operating Officer and Co-Founder of Pinnacle Performance Company, dives into why storytelling can be a challenge for L&D professionals and shares actionable strategies for honing communication skills. G. Riley Mills outlines his 6-step framework for crafting compelling stories, offering insights on how to tailor your message to different audiences and embrace the art of brevity. Through examples of his personal experiences,...
info_outlineKaty Chandler, the VP of Talent Management at DuraServ, developed an internal credentialing program to train her industry’s frontline technicians more efficiently and effectively.
Katy shares how the program evolved to become a talent recruiting and retention tool by creating a visible career path for both new and experienced employees. She reveals the lessons she’s learned and the progress made with each new iteration— from creating flexibility for different skill levels and adding new technology to avoiding scope creep, assessing the capability to sustain the program, and achieving stakeholder buy-in and end-user satisfaction.
Resources:
- Katy Chandler on LinkedIn: https://www.linkedin.com/in/katy-chandler
- DuraServ Website: https://duraservcorp.com/
- DuraServ LinkedIn: https://www.linkedin.com/company/duraserv/