Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

In this power-packed episode of Brazen and Bold, Heather Harris sits down with the brilliant Beverly Shortt to uncover one of the biggest missed opportunities in the beauty industry: unused loyalty points. With over 700 million L’Oreal Level points expiring every year, Beverly reveals how salon owners can turn these points into real cash flow, business growth, education, technology upgrades, and even global team experiences. Together, Heather and Beverly break down: Why loyalty points should be viewed as cash, not freebies The worst way to redeem points (stop spending them on back bar!) The...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

What happens when technology actually helps you lead better instead of pulling you further away from your people? In this episode of Brazen & Bold, Heather Harris sits down with salon owner Michaela Blissett Williams and tech innovator Vinay to explore how salons can scale with intention using AI—without sacrificing culture, connection, or leadership. They break down: • Why front desk burnout is one of the biggest growth blockers in salons • How AI can support (not replace) your team • What “scaling with intention” really looks like for modern salon owners • How delegation...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

What if the key to higher retention, stronger loyalty, and increased revenue wasn’t a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients. From scalp health and eye revitalization rituals to why education beats hard selling every time, this conversation dives into: •⁠  ⁠How tiny 2–3 minute...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Double Boost Meets Flat Marvel – A Journey Through Vivid Hair, Salon Ownership, and Friendship Heather sits down with longtime friend and Goldwell National Artist Jenna Meulenberg, owner of Ruby Lou Salon, for a conversation that's equal parts inspiring and hilarious. From rebellious piercings in suburban Wisconsin to accidentally winning international competitions, Jenna shares her 21-year journey from receptionist to salon owner and national educator. Learn how she fought to keep her authentic look despite outdated dress codes, transitioned from solo suite loneliness to building a thriving...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

In this episode of Brazen and Bold, Lucy Randall—COO of Spark Pro Global—steps in as guest host to spotlight one of the most transformative forces inside Spark: Jude, Spark’s Tech Lead Executive and the mastermind behind our AI systems, chatbots, dashboards, websites, digital audits, and internal efficiency tools. From fixing washing machines as a kid to building Spark’s internal AI assistant Roxy, Jude’s story is a mix of curiosity, innovation, and pure problem-solving magic. Lucy and Jude dive into the behind-the-scenes systems that power Spark and their clients—from AI-driven...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

In this episode of Brazen & Bold, Heather sits down with Paddy Monahan, Chief Product Officer at Phorest Salon Software, to unpack how an engineer from telecoms ended up obsessed with the salon industry—and why talking to customers is still the most powerful technology we have. Paddy shares the pivotal moment that pulled him away from writing code and into product strategy, how a quirky “startup soccer” tournament with Uber black cars became a beloved networking event, and why he’s stayed in the beauty space for over a decade. He breaks down how Phorest co-builds features with...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

In this Brazen & Bold episode, Heather sits down with Barry Quinn, President of Phorest North America, to talk about something every salon and spa owner cares about but doesn’t always have time to optimize: loyalty and retention. Barry shares how he went from “terrible at mortgages” to spending 15+ years helping salons grow with Phorest, and why the best salons don’t just hope guests come back—they build systems that practically guarantee it. You’ll hear: •⁠  ⁠Why traditional “buy 9, get 1 free” loyalty is actually leaving money on the table •⁠  ⁠The...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

What happens when a stylist stops chasing double-booked days and decides to build a business around integrity, empathy, and wild profit margins? In this episode of Brazen and Bold, Heather Harris sits down with Shanna Moll—stylist, educator, Airstream nomad, and creator of Brilliant Bonding and Studio U Education. Shanna shares how a life-changing trip to Israel, a calling to serve guests with profound hair loss, and a $100K leap of faith turned a burned-out $85K stylist into the owner of a $1.3M, five-star hair loss studio in just seven years. You’ll hear: How she went from chasing her...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Salon success isn’t luck—it’s structure. In this Brazen & Bold conversation, Pinup Studio owner Christina Kirkey shares how she built an inclusive, high-energy culture (pink confetti cannons and all), then operationalized growth with a simple, editable system her whole team actually uses. The result? In their first full year with the Playbook, every stylist is on track to hit their annual goal—up from just three last year. We cover culture without gossip, celebrating wins, embracing seasons of growth, and the practical framework behind Christina’s Stylist Playbook:...

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Your salon might look amazing in person — but what does it look like online?   In this episode of Brazen & Bold, Heather sits down with Kip Dodson, owner of A Moment’s Peace Salon & Day Spa and the mind behind the Digital Basic Score — a revolutionary audit that exposes what’s really happening behind your digital storefront.   Kip reveals how his system helped him build over 14,000 verified reviews, dominate search rankings, and create effortless client booking flows. Together, they pull back the curtain on why ads and SEO might not be your problem at all — it’s...