Bootstrapping a SaaS Success Story with Sameer Narkar from Konnect Insights
Lifeselfmastery's podcast I Startups I Venture Capital
Release Date: 08/07/2025
Lifeselfmastery's podcast I Startups I Venture Capital
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info_outlineI am excited to have Sameer Narkar, the founder of Konnect Insights. This unified customer experience management platform brings together social listening, omni-channel ticketing, analytics, and AI under one roof.
In this conversation, Sameer Narkar, founder of Konnect Insights, shares his journey of building a successful SaaS company focused on customer experience management. He discusses the importance of bootstrapping, the role of AI in enhancing customer interactions, and strategies for global expansion. Sameer emphasises the need for effective sales teams, the evolution of product management roles, and the impact of AI on job markets. He also touches on pricing strategies, the significance of brand logos versus revenue, and fostering a people-first culture within the organisation.
Timestamps
00:00 The Genesis of Konnect Insights
04:12 Bootstrapping Success: The Journey Without Funding
10:02 AI in Customer Experience: The Future Unveiled
14:03 Defensibility in a Competitive SaaS Landscape
17:16 Pricing Strategies: Shifting from Seat-Based to Usage-Based
19:13 Evolving Product Management: The Role of Teams
23:16 The Future of Engineering and AI's Impact on Jobs
28:02 AI in Customer Support: A New Era of Experience
30:18 The Impact of AI on Jobs
31:33 Strategies for Global Expansion
34:43 Hiring for Sales and Partnerships
38:01 Building a Sales Playbook
40:22 The Role of Discounts in Sales
43:55 Quality of Clients vs. Revenue
48:05 Building a People-First Culture
50:08 Future Product Innovations
Sameer’s Links
LDN– https://www.linkedin.com/in/sameernarkar
Website - https://konnectinsights.com/
My Links
Podcast: https://lifeselfmastery.com/itunes
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YouTube: youtube.com/lifeselfmastery
Twitter: https://twitter.com/rohitmal
LinkedIn: https://www.linkedin.com/in/rohit857/