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EP 001 Scott Wozniak: Raving Fans, Discount Traps, and the Importance of Personalized Service

Badass Leaders Podcast: Brave Hearts, Brave Conversations, Badass Leaders

Release Date: 01/22/2025

EP 003 Patrick Lyons: It's Personal, AND it's Business! Navigating Family Businesses show art EP 003 Patrick Lyons: It's Personal, AND it's Business! Navigating Family Businesses

Badass Leaders Podcast: Brave Hearts, Brave Conversations, Badass Leaders

Host Angela Gill Nelms as she sits down with Patrick Lyons, a seasoned expert in family business coaching. Patrick shares his insights on fostering communication, overcoming challenges, and scaling family-run organizations. He also discusses his podcast, the Frustrated CEO, where he interviews top leaders about their challenges and best practices. Learn more about Patrick at: Patrick’s LinkedIn: The Lyons Group LinkedIn: Website: About Angela: Angela Gill Nelms is a trailblazer in the creation of exceptional companies and teams. She serves as the Director of Biolocity and is the Founder...

info_outline EP 002 Anne Chow: Firing Toxic Clients, Fostering Company Culture, and Promoting Workplace Inclusion show art EP 002 Anne Chow: Firing Toxic Clients, Fostering Company Culture, and Promoting Workplace Inclusion

Badass Leaders Podcast: Brave Hearts, Brave Conversations, Badass Leaders

Welcome to the Badass Leaders Podcast! Join host Angela Gill Nelms as she sits down with Anne Chow to discuss her new book, Lead Bigger: The Transformative Power of Inclusion. Together, they explore the power of inclusive leadership, the role of communication and vulnerability in fostering supportive workplaces, and the importance of aligning actions with core values. Anne shares lessons from her remarkable career and her time as CEO of AT&T Business, including insights gained through failures and the challenges of navigating toxic cultures. The conversation highlights how leaders can...

info_outline EP 001 Scott Wozniak: Raving Fans, Discount Traps, and the Importance of Personalized Service show art EP 001 Scott Wozniak: Raving Fans, Discount Traps, and the Importance of Personalized Service

Badass Leaders Podcast: Brave Hearts, Brave Conversations, Badass Leaders

Welcome to the Badass Leaders Podcast! In this conversation, Angela Gill Nelms interviews Scott Wozniak, author of 'Make Your Brand Legendary.' They discuss the importance of creating a legendary brand through exceptional customer experiences, the journey of leadership, and the significance of consistency in building customer trust. Scott shares insights from his career, including his time at Chick-fil-A, and emphasizes that leadership is a set of behaviors that can be learned. The conversation also highlights the difference between satisfied customers and Raving Fans and how to cultivate a...

info_outline Trailer: Badass Leaders Podcast - Brave Hearts, Brave Conversations, Badass Leaders show art Trailer: Badass Leaders Podcast - Brave Hearts, Brave Conversations, Badass Leaders

Badass Leaders Podcast: Brave Hearts, Brave Conversations, Badass Leaders

The AGN Group is excited to reveal a project we’ve been working on.... the Badass Leaders Podcast. What’s it all about? Each week, host Angela Gill Nelms will be joined by industry experts for intimate, eye-opening discussions on the challenges and joys of leadership today. Whether you're scaling your company, growing your brand, or unlocking your full badass potential, this podcast is for you! Be Brave, Be Badass, and tune in to elevate your leadership journey!   Want to be a guest? Email us at [email protected]. #BadassLeadersPodcast #Leadership...

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Welcome to the Badass Leaders Podcast! In this conversation, Angela Gill Nelms interviews Scott Wozniak, author of 'Make Your Brand Legendary.' They discuss the importance of creating a legendary brand through exceptional customer experiences, the journey of leadership, and the significance of consistency in building customer trust. Scott shares insights from his career, including his time at Chick-fil-A, and emphasizes that leadership is a set of behaviors that can be learned. The conversation also highlights the difference between satisfied customers and Raving Fans and how to cultivate a loyal customer base. In this conversation, Angela Gill Nelms discusses the impact of discounting on customer loyalty, the importance of pricing strategies, and the role of leadership in fostering collaboration and ownership within teams. She emphasizes the need for businesses to create memorable and personalized experiences for customers while avoiding the pitfalls of being perceived as 'cheap.' The discussion also touches on the significance of leadership in driving successful projects and the difference between memorable moments and personalized service.

If you are interested in being a guest on the podcast, email [email protected].

You can learn more about The AGN Group and its services on its website: www.TheAGNGroup.com. Learn more about the podcast at www.BadassLeadersPodcast.com.

Learn more about Scott at:

About Angela:
Angela Gill Nelms is a trailblazer for building exceptional companies and teams. She is the Founder and Chief Executive Officer of The AGN Group and Recovery Advocate Network. She has held the position of Chief Operations Officer at Aetos Imaging, RenovoRx, and Florence Healthcare. With a B.S. in Biomedical Engineering from Georgia Tech, she has mastered navigating the FDA, leading diverse teams, and ensuring that customers and patients are always the top priority.

Angela is a passionate advocate for mental wellness and diversity. She is the CEO and co-founder of Recovery Advocate Network, a 501(c)3 nonprofit. Through this organization, she addresses resource disparities for individuals with mental health disorders, trauma, and identity challenges. In addition, she hosts the Coffee and Conversation Podcast to educate the community and reduce the stigma around mental health and wellness.

She shares her lessons learned around the country in keynote speeches, coaching, and team-building workshops. Learn more about Angela at www.AngelaGillNelms.com. 

About The AGN Group:
At The AGN Group, we believe every individual, team, and company can unlock their inner badass, one brave step at a time. We offer keynote and panel speaking, leadership and team-building workshops, fractional and management consulting, brand and storytelling services. Email us at [email protected] to connect. Learn more at www.TheAGNGroup.com.

#BeBraveBeBadass #BadassLeadersPodcast #BraveHeartsBraveConversationsBadassLeaders #TheAGNGroup #Leadership #RavingFans #Mentor #BraveHearts #BadassLeaders #Entrepreneur #MakeYourBrandLegendary #ScottWozniak #Leadership #RavingFans #SwozConsulting

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branding, leadership, customer experience, raving fans, consistency, trust, business strategy, consulting, Chick-fil-A, operational excellence, discounts, pricing strategy, leadership, customer experience, memorable moments, personalized service, raving fans, business growth, marketing strategies, collaboration