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Why Digital Trust and Identity should matter to you

The Exchange Podcast

Release Date: 03/23/2022

Lou Downe, Founder of the School of Good Services show art Lou Downe, Founder of the School of Good Services

The Exchange Podcast

In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work. Go deeper into designing services that work ·         We recommend Lou’s  blog posts on and   Please enjoy!

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Tom Loosemore, UK Government Digital Services Co-Founder show art Tom Loosemore, UK Government Digital Services Co-Founder

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In this episode, your host, Ari Hershberg, sits down with Bahaa Harmouche, Director of Government Digital Experience at GDX. The conversation digs further into digital accessibility in the B.C. government. Bahaa and his team at GDX encourage and support teams to build accessibility into digital products from the start.    Go deeper into accessibility Tool Kit:  Get to know the (WCAG) to support you with step-by-step instructions on how to do your work in a more inclusive way Listen: - Bite-sized podcasts on how to make your websites and digital media accessible for...

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The Exchange Podcast

Welcome to the Exchange podcast: 'From Concept to Reality: How to Deliver and Lead Successful Services.' This is a continuation of the , where we answer our audience's five top questions.    In this episode, your host, Ari Hershberg, sits down with   Kate Tarling.   As an author and speaker with a rich background in enhancing big organization services, Kate dives into the evolution of public sector service delivery over the last decade, addresses whether service challenges are unique or universal across organizations, and reveals often unexpected aspects of...

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The Exchange Podcast

In episode 29 of The Exchange podcast we're joined by Elle Waters, leader of accessibility support for Adobe's Digital Experience. Elle has over 15 years of experience teaching leadership and product teams the art of seamlessly integrating accessibility practices into their agile processes. She's deeply passionate about her work and her dedication to fostering inclusive digital experiences has made her a real trailblazer.  Elle sits down with Ari Hershberg to chat about the power of prioritizing accessibility from the start.  You can connect at 

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In Episode 28 of The Exchange podcast, we talk about developing policy in the open. What does it mean to work in the open? How can showing your work in progress actually improve the end result? Amy Kirtay and Annie Goodwin have some insights to share about their experience working in the open while developing the Digital Code of Practice for B.C. Join Ari Hershberg to learn more on The Exchange. You can connect at

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Host, Ari Hershberg, leads a captivating discussion with three individuals who played a role in shaping the . Joining him are Amy Kirtay, the Director of Digital Strategy; Sarah Poole, a Senior Policy Analyst; and Kirsten Anderson, a Policy Analyst. Together, they delve into critical aspects of the plan, exploring topics such as the inclusion of Indigenous Peoples and consultation processes, compliance with digital accessibility and inclusion legislation, and the extensive impact of the Digital Plan on daily life. They also shed light on why it is essential for both public servants and...

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The Exchange Podcast

Episode 26 of the Exchange Podcast continues the #DigitalBC Livestream disuccion about the new Gender and Sex Data Standard. Ari Hershberg sits down with Gislene Guenard, Director, Data Management at BC Data Service, and Ray Larson, A/Director from the Social Sector of the BC Government, to chat about how ministries implemented the standard as part of their systems and services to build a more inclusive experience for all British Columbians.   I hope you enjoyed this episode on B.C.'s Gender and Sex Data Standard. You can connect with me at

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Digital Credentials and Pan Canadian Collaboration show art Digital Credentials and Pan Canadian Collaboration

The Exchange Podcast

In episode 25 of the Exchange podacast, Ari Hershberg chats with from the Institute of Citizen-Centered Service about the challenges and successes of building secure government digital services.  They address unanswered questions from the February #DigitalBC Livestream and discuss the evolution towards a trusted digital ID system for citizens. It's a must-listen episode for all.  Did you miss the first part of the conversation? You can . I hope you enjoyed this episode on Digital Credentials and Pan Canadian Collaboration. You can connect with me at  

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More Episodes

Thanks for joining us for our sixteenth episode. I am talking with John Jordan, BC Digital Trust Service, and Executive Director for the Trust Over IP Foundation. John has been working at the vanguard of digital trust and identity for many years, bringing his experience from the federal government to BC in 2016. We are continuing the conversation from the #DigitalBC Livestream with Jillian Carruthers on Why Digital Trust and Identity should Matter to you.

Topics discussed:

  • Addressing the risk of shifting from a trust model to a verification model.
  • Production implementation we can learn from around verifiable credentials
  • Potential connections between Digital Identity and IDs like vaccination passports

Links: 

- BC Digital Trust

- Connect with John Jordan at [email protected]