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Secrets to Client Retention ft. Caroline Biddle

The Beyond Built Podcast

Release Date: 11/21/2025

Run a Coaching Business, Not a Daycare show art Run a Coaching Business, Not a Daycare

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Most coaches aren’t burned out because they work too hard. They’re burned out because they tolerate mediocrity from their clients and themselves. In this episode, we talk about why trying to be “relatable” is quietly killing your results, your content, your marketing, and your authority as a leader. Why lowering your standards to avoid discomfort turns your coaching business into a daycare. And why true service isn’t making people feel comfortable, it’s calling them forward.   Follow Us: Chad:  Caroline:  Beyond Built:  Apply for Coaching: 

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If you want 2026 to look different than 2025, you need to operate differently, not just set bigger goals. This episode breaks down the exact framework we use every single year to guarantee our goals get accomplished: ✔️ How to create urgency without chaos ✔️ How to eliminate the habits that make you “fall off” ✔️ How to set targets that actually get DONE vs. not recycled ✔️ How to build the capacity to hold a bigger life, business, and physique   Follow Us: Chad:  Caroline:  Beyond Built:  Apply for Coaching: 

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The Cost of Being a Coach ft. Caroline Biddle show art The Cost of Being a Coach ft. Caroline Biddle

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Secrets to Client Retention ft. Caroline Biddle show art Secrets to Client Retention ft. Caroline Biddle

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In this episode, we break down the real reason most online coaches struggle to retain clients and why retention has been the backbone of our business for over five years straight. We’re diving deep into: How to paint a vision so clear your clients immediately buy into a long term transformation Why expectation setting is the #1 cause of client success or burnout The art of tying today’s actions to tomorrow’s identity How embodiment shapes retention more than any script or check-in prompt Why clients stay for YEARS when your coaching helps them become someone they’ve never...

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Building an Elite Client Onboarding Experience ft. Caroline Biddle show art Building an Elite Client Onboarding Experience ft. Caroline Biddle

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Most coaches blame client adherence. But the truth is… 90% of client success is created in onboarding. In this episode, we break down exactly how to set expectations, build buy in, and create a client experience that drives execution, retention, and referrals. You’ll learn: ✅ What the first 30 days must include ✅ The standards clients need to see, not just hear ✅ How to set a clear, repeatable journey that still feels individualized ✅ The onboarding mistakes that crush retention ✅ The exact systems we give every coach inside our mentorship If you want clients who hit macros, send...

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Most coaches say they want freedom to travel, to build a seven figure business, to live on their own terms. But the truth is… you don’t get that life until you’ve earned the capacity to handle it. In this episode, Chad breaks down the two hardest years of his life. The ones where he sacrificed everything in the name of “the vision,” lost his physique, lost himself, and realized that success built from scarcity always leads to burnout. He shares how drawing a line in the sand changed everything. Rebuilding his physique, his business, and his life without slowing down. You’ll...

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In this episode, Chad breaks down the brutal truth about the difference between coaching and leadership and why most coaches stay stuck recycling protocols instead of producing real change. You’ll learn: 🔥 The key difference between adjusting a plan and developing a person 🔥 How lowering the standard to “keep clients happy” destroys results and retention 🔥 What it actually means to lead with integrity and hold clients accountable to the standard you walk with yourself   Follow Us: Chad:  Beyond Built:  Apply for Coaching: 

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There’s a difference between having influence and creating impact. For years, I thought going viral, posting daily, and mastering algorithms would grow my business. But the truth is, viral reach doesn’t build legacy. Embodiment does. In this episode, I break down the trap most coaches fall into when chasing influence, and how to flip that into true impact that actually changes lives (starting with your own). We’ll dive into: 🔥 Why wisdom > information and why copying “viral” trends keeps you small. 🔥 How to create content that converts by living what you teach. 🔥 The...

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Your Client Journey is Your Own Journey show art Your Client Journey is Your Own Journey

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In this episode, Chad breaks down why your ideal client journey isn’t about fancy check-in features or 24/7 messaging access but it’s about who your clients become because of how you lead them. If you’re frustrated with sales calls, client results, or even your own lack of momentum, the truth might be this: you’ve abandoned your own standards while expecting your clients to raise theirs. 👉 In this episode, you’ll learn: What the real “ideal client journey” is (and why most coaches miss it) How your personal evolution directly shapes your clients’ transformations ...

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Most coaches and entrepreneurs think pouring more time into their business or relationship is devotion. It’s not, it’s self abandonment. In this episode, Chad calls out the habits that destroy your standards and strip you of the respect you need to lead: Skipping meals and calling it “productivity” Wearing the grind like a badge while hiding the body it’s built you Using your relationship as an excuse to get soft Confusing sacrifice with avoidance You can’t scale a business or lead a community while neglecting your own body, health, and identity. That’s not leadership...

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More Episodes

In this episode, we break down the real reason most online coaches struggle to retain clients and why retention has been the backbone of our business for over five years straight.

We’re diving deep into:

  • How to paint a vision so clear your clients immediately buy into a long term transformation

  • Why expectation setting is the #1 cause of client success or burnout

  • The art of tying today’s actions to tomorrow’s identity

  • How embodiment shapes retention more than any script or check-in prompt

  • Why clients stay for YEARS when your coaching helps them become someone they’ve never been before

This episode is packed with practical coaching psychology, lived experience, and the exact frameworks we use to keep clients engaged, excited, and consistently winning.

If you want to build a business that doesn’t feel like a revolving door…
If you want a community that practically runs itself…
If you want clients who stay because they want to, not because they feel stuck…

This is your episode.

Listen in and let’s build a coaching business that grows because your clients don’t want to leave.

 

Follow Us:

Chad: https://instagram.com/chadmorganfit

Caroline: https://instagram.com/carolinebiddle_rd

Beyond Built: https://instagram.com/beyondbuilttraining

Apply for Coaching: https://beyondbuilttraining.com