47: The Autonomous Enterprise: What Is It? And Are We Ready for It?
Bots and Beyond
In this episode Bots & Beyond host is joined by , an intelligent automation leader, to discuss the concept of the autonomous enterprise. They explore the role of automation, AI and IoT in creating a cohesive and user-centric business environment. They also discuss the importance of company culture and the need for education and upskilling to keep up with the rapid pace of technological advancements. Tune in to hear more on the challenges and opportunities of the autonomous enterprise and the role of technology in driving its implementation.
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46: The Path to Effective Automation Governance
Bots and Beyond
As automation and AI technologies become more sophisticated, how can enterprises ensure that their automations are set up and managed in a way that is not just efficient, but also safe, reliable and aligned with the organization’s strategic goals? The answer is governance. In this episode of Bots & Beyond we delve into the essential aspects of setting up and managing robust governance for your AI and automation projects. Host is joined by , Global Head of Automation at . Together they discuss the practicalities of governing automation in a global organization. Their conversation...
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45: Mastering Efficiency: Achieving Process Excellence with RPA
Bots and Beyond
Mastering efficiency is critical for businesses today. Most of us feel like we need to beg, borrow and steal any spare minutes we can to combat never-ending to-do lists and transformational goals. Refining our processes is one of the best ways to make ourselves and our organizations more efficient and our operations more cost-effective. But traditional approaches to process improvement are often time-consuming and costly. In this episode of Bots & Beyond, we explore how robotic process automation (RPA) can be used to unlock new levels of business efficiency and productivity,...
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44: What Education Does the Modern Worker Need?
Bots and Beyond
The way we work is changing, thanks to rapidly advancing technologies and shifting societal needs. In the future, emerging technologies such as robotics, IoT, blockchain, virtual and augmented reality, and AI, are expected to create further disruption to the workplace, bringing about a huge shift in the skills and competencies in-demand. In this context, how are universities and other educational institutions preparing the next generation of workers with the skills, knowledge and mindset necessary to thrive amidst the massive disruption we are already witnessing? How will...
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43: Powering the Future of Customer Service with Large Language Models.
Bots and Beyond
79% of those surveyed by ISG research rated customer experience as "very important" or "extremely important," with a further 17% referring to it as "important." It's also the most protected engagement from cost takeout, according to those surveyed. This is no surprise, but companies believe their actual performance on customer experience compared to its importance is among the top 3 biggest gaps. How can companies narrow this gap? Lately, the emergence of sophisticated large language modules (LLMs) has been changing the face of customer support and revolutionizing the way businesses interact...
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42: RPA: The Past, The Present, The End?
Bots and Beyond
In this episode Bots & Beyond host speaks to , an Intelligent Automation Product Manager at . Nikki has worked in robotic process automation (RPA) and intelligent automation since 2006 and has witnessed many of the major advances in the industry. Together, they discuss how the RPA industry has evolved since its beginnings. Will RPA technology still be transforming the way we work in the future? Is RPA just a quick fix or can it be part of a more long-term solution? And with IT making significant advancements in recent years, is there still demand for RPA solutions? Tune in to hear...
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41: Connect Your Automation Tech with Process Orchestration
Bots and Beyond
Say you’ve automated most of an end-to-end business process using RPA, some AI and just a touch of machine learning. There’s just one sub-process where a human needs to be involved… oh, and the initial input comes from data entered by a natural language processing automation, and you want human quality control there too. How do you weave the human and digital elements of your processes together to get the most value and efficiency from your automation programs? The answer is process orchestration. Granting you visibility and autonomy over the entirety of your business workflows, process...
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40: Conversational AI: Past, Present & Future
Bots and Beyond
This podcast episode description was written partially by artificial intelligence (AI). Some people might find that cool – others might be immediately put off by the concept of using AI as a writing aid. Similarly, you might have some bad memories of an old chat bot experience – either as an annoying pop up or as a barrier to talking to a real human. But chat bots and the conversational AI powering chat bots have come a long way in recent years. It might be time to rethink your ideas on this technology and what it can do for your business. Conversational AI is a rapidly evolving artificial...
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39: Why You Need to Address Culture to Unlock Automation Success
Bots and Beyond
Why should a developer on your automation team try something new? Wouldn’t it be easier to keep her or his head down and just do the job? The answer to this depends on what your company rewards and recognizes – in short, on your company’s culture. In this week’s episode of Bots & Beyond, host speaks to Principal of Enterprise Technology Strategy Advancement at . Together, they discuss how successfully managing cultural change can drive innovation and technological enhancement. Listen in to hear how Humana has increased the deployment of automation projects. Here’s a hint: their...
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38: 3 Golden Rules for Scaling Your Automation Program
Bots and Beyond
Daniel Bannoura is a Director in the ISG Automation advisory team. He has previously held leadership roles with key automation technology players, including Automation Anywhere and UiPath. He joins Bots & Beyond host Wayne Butterfield to share his first-hand experiences of driving automation programs from pilot to scale. Listen in to hear the most common mistake that he has seen numerous firms make when deciding which processes to scale. Plus, don’t miss hearing his “Golden Rules” for ensuring success when scaling your automations. Want more insights on how to scale automation...
info_outlineHost, Wayne Butterfield, speaks to Kieran Gilmurray in this inaugural episode of Bots and Beyond. Together they discuss the theme of citizen developer and the pros and cons of this approach to automation development.