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Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #117

Building Better Managers

Release Date: 04/08/2025

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Building Better Managers

In this episode of Building Better Managers, host Wendy Hanson engages in a deep conversation with Chris Wells, VP of EMEA at New Level Work, about the intersections of sales, HR, and learning and development. They explore the importance of personal connections in sales, the similarities between HR and sales professionals, and the common blind spots in leadership development programs. The discussion also highlights the evolving approaches to leadership development, the challenges faced by HR leaders, and the future of sales in the context of leadership development. Chris shares valuable...

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Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #117 show art Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #117

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In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success. Key takeaways: Customer success is about understanding unique client needs. Empathy and emotional intelligence are crucial in customer success roles. Building a customer success team requires proactive engagement. Feedback loops...

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Dr. Julie Pham: Building Better Relationships Through Respect (Encore) | Ep #116 show art Dr. Julie Pham: Building Better Relationships Through Respect (Encore) | Ep #116

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In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams. Key takeaways: Good processes require positive relationships to be effective. Respect is a key component in both personal and professional relationships. The seven forms of respect help...

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Meighan Hackett Poritz: Coaching and Fostering Trust in Leadership Development (Encore) | Ep #115 show art Meighan Hackett Poritz: Coaching and Fostering Trust in Leadership Development (Encore) | Ep #115

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Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and external coaching, and the power of perspective in facilitating growth. The importance of feedback and...

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In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving expectations of employees and the necessity for managers to adapt to new realities. Key takeaways: ...

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AI and Humor: The Future of Learning with Melissa Looney (Encore) | Ep #112 show art AI and Humor: The Future of Learning with Melissa Looney (Encore) | Ep #112

Building Better Managers

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More Episodes

In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success.


Key takeaways:

  • Customer success is about understanding unique client needs.
  • Empathy and emotional intelligence are crucial in customer success roles.
  • Building a customer success team requires proactive engagement.
  • Feedback loops enhance organizational learning and improvement.
  • Creating a collaborative culture fosters trust and transparency.
  • Investing in employee development leads to better business outcomes.
  • Assuming good intentions improves interpersonal interactions.
  • A strong company culture enhances team performance.
  • Remote work can still foster strong team connections.
  • Customer success teams act as extensions of their clients' teams.


Meet Kate Rath

Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures.


Meet Luis Vides

Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments.


Meet Rafael Tinoco

Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments.


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